Life Care Center of Ooltewah
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy teams. Still worth an in-person visit.
based on 285 Google reviews
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What this means for your family
This facility is an excellent choice for short-term rehab due to its high-quality therapy team and beautiful environment. However, families should be aware of reported staffing gaps during overnight hours; we strongly recommend visiting during off-hours to observe the response times for yourself before making a final decision.
Google Reviews
Google Reviews
285 reviews on Google“Life Care Center of Ooltewah is frequently praised for its beautiful, resort-like facility and a highly effective rehabilitation department that helps patients recover mobility. While many families report excellent, compassionate care, a recurring pattern of negative feedback highlights significant understaffing, particularly during overnight hours, leading to delayed responses to call lights and inconsistent attention to patient needs.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy teams
- Beautiful, clean, and well-maintained facility
- Warm and professional nursing and CNA staff
- Engaging activities and community events
Concerns
- Understaffing leading to long wait times for call lights (mentioned by 6 reviewers)
- Inconsistent communication from management to families (mentioned by 2 reviewers)
- Errors in meal service or failure to follow dietary preferences (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 196 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you are very active in responding to feedback online; what is your preferred process for keeping families updated on their loved one's daily care and status?
- 2Given the high praise for your therapy teams, how do you integrate those physical and occupational therapy sessions into the daily routine for residents?
- 3When a resident uses their call light, what is your internal protocol for ensuring a timely response, especially during peak hours?
- 4How do you coordinate with the kitchen staff to ensure that specific dietary preferences and medical restrictions are accurately followed for every meal?
- 5With a 4-star staffing rating, how do you ensure that your nursing and CNA teams have enough support to maintain the high level of personal attention mentioned in your reviews?
- 6What is your facility's procedure for handling urgent medical changes or emergencies, and how quickly are family members typically notified?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff was so helpful and the therapy staff was amazing in helping her reach her goals. She felt more confident after coming home and being by herself.”
“Several call lights go unanswered or unattended for over an hour just to see 1 CNA running in and out of about 15-20 rooms at a time.”
“The therapists have all been kind and were able to get her back on track in a very timely manner. They talked to her in a way that made her feel important and always encouraged her to work hard.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
5
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents with pressure sores (bedsores)
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Life Care Center of Ooltewah shows a mixed inspection record with 10 deficiencies across three surveys, with no complaint-triggered violations. The facility has recurring issues in resident care planning and assessment, treatment quality, and fire safety systems. All deficiencies have correction dates from the provider, suggesting responsive management, though some care quality issues have repeated across multiple survey years.
Dec 14, 2022Routine6
Construction Deficiencies
Use approved construction type or materials.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Sep 25, 2019Routine2
Egress Deficiencies
Install proper backup exit lighting.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Sep 26, 2018Routine2
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Ownership & Operations
Who Operates This Facility
Life Care Center of Ooltewah
for profit
Chain Affiliation
Life Care Centers of America
194 facilities nationwide
Chain avg rating: 3.5/5 · Rank 21 of 194 (Best)
Ownership & Management
Owners
Developers Investment Company INC
Owner (parent company) · Organization
Preston, Forrest
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
285 reviews from families & visitors
Official Website
Visit lcca.com
Medicare data downloads
Original nursing home datasets
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