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Assisted Living

Liberty Heights Assisted Living

Families consistently rate this highly — reviewers highlight beautiful, well-maintained grounds and facilities. Schedule a visit to confirm the fit.

12105 Ambassador Dr, Northgate · Colorado Springs, CO 8092160 bedsLicensed & Active
Source: CO CDPHE — view official record
Google rating
4.2/5

based on 86 Google reviews

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Liberty Heights Assisted Living Assisted Living in Colorado Springs, CO — Street View
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What this means for your family

Liberty Heights offers a beautiful, socially active campus that many residents find fulfilling. However, families should be aware of recurring reports regarding slow response times for assistance and inconsistent food quality; we strongly recommend observing a meal and asking about current staffing ratios during your tour.

Google Reviews

Google Reviews

86 reviews on Google
Liberty Heights is a large, well-appointed facility that receives high praise for its physical environment, beautiful grounds, and the kindness of many individual staff members. However, families frequently express frustration regarding inconsistent food quality, significant staff turnover, and slow response times for residents needing assistance. While many residents enjoy the active social community, others have raised serious concerns about management communication and the high cost of care.

Quality Themes

Tap a score for details
Food3.0Staff6.0Clean8.0Activities9.0MedsN/AMemory4.0Comms4.0Value3.0

Strengths

  • Beautiful, well-maintained grounds and facilities
  • Strong rehabilitation and skilled nursing support
  • Active social environment with regular events
  • Convenient campus layout with indoor connectivity

Concerns

  • Poor food quality and lack of variety (mentioned by 5 reviewers)
  • Slow response times to call buttons and resident needs (mentioned by 3 reviewers)
  • High staff turnover and inconsistent care quality (mentioned by 4 reviewers)
  • Difficult building navigation and poor signage (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'14(2)'16(2)'18(22)'20(3)'22(5)'24(18)'26(15)

Distribution · 119 analyzed

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14

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1Given the beautiful layout of the campus, what steps are you taking to help new residents navigate the hallways and common areas easily?
  • 2We understand that dining is a central part of daily life; what improvements or changes are currently being made to the menu variety and meal quality?
  • 3With the active social calendar you offer, how do you ensure that residents are personally encouraged and supported to participate in these events?
  • 4Could you walk us through the protocol for call button alerts and how you manage staff response times during peak hours?
  • 5How do you approach staff training and consistency to ensure that residents receive reliable, high-quality care throughout their stay?
  • 6Since you offer strong rehabilitation and skilled nursing support, how is that integrated into the daily care plan for assisted living residents?

Personalized based on this facility's data


Key Review Excerpts

The BLUF-BOTTOM LINE UPFRONT- is Liberty Heights performed a historical unprecedented act that saved my life from a septic toxic infection that permeated my body and spine.

Rehab patient · 2026★★★★★

My grandma in law is in this facility right now and spent 15 minutes on the floor after a fall waiting for help! Most times the call button is pressed it takes 20 minutes for someone to come see her.

Family member · 2023☆☆☆☆

The entire staff was a huge factor in a successful and supportive living environment for my parents. The staff was friendly and always had

Long-term resident's family · 2026★★★★★
Source: 86 Google reviews

State Inspection History

State Inspections

Source: CO Dept. of Public Health & Environment

3total
3deficiencies
May 21, 2025Complaint
N/A0000 & 0816

A relicensure survey and complaint revisit was completed on 5/21/25 for all previous deficiencies cited on 1/8/25. A deficiency was cited.The regulations governing Assisted Living Residences were revised. The new regulation, Chapter VII, was implemented on 3/17/25. Based on record review and interview, the residence failed to develop and implement an involuntary discharge grievance policy, affecting 42 current residents.This deficiency was cited previously during a survey and complaint investigation concluded on 1/8/25. Although the residence corrected the deficiency, based on the findings below, the residence has not maintained compliance with this regulatory requirement.Findings include: On 5/21/25 at 7:30 a.m., the residence' s involuntary discharge grievance policy was requested; however, the policy provided did not contain all of the required elements. On 5/21/25 at 1:15 p.m., the health and wellness director (HWD) stated she was aware of the current regulation, as the residence had been previously cited with the citation; however, she was unaware the residence' s policy had not been updated. The HWD stated the corporate office, which was located in another state, created all of the policies and procedures. Additionally, she stated she did not believe the corporate office understood what the required elements were when they had updated the policy; therfore, that was why it had not been fixed.

Jan 7, 2025Complaint
N/A0000, 0320, 0816 and 3 more

A relicensure survey with complaint #CO36153 was completed on 1/8/25. Deficiencies were cited. Based on observation, interview, and record review, the residence failed to comply with the authorized practitioner' s orders associated with medication administration, affecting two of five current residents (#1,#2) and one former resident (#7).Findings include:1. Resident #2 was admitted to the residence on 9/2/21 with diagnoses including pain in the left shoulder and somnolence (excessive sleepiness or drowsiness). a. TramadolAn external service provider' s evaluation, dated 12/30/24, revealed Resident #2 was seen due to a complaint of pain in the left shoulder in October 2024. A written practitioner' s order, dated 1/1/25, directed the residence to administer tramadol 25 mg tablets four .. Based on observation, record review, and interview, the residence failed to implement its residence agreement to provide the community with social and recreation activities, and the residence failed to ensure the resident' s rights to socialize with other residents and participate in assisted living residence activities in accordance with the care plan affecting all current residents. Specifically, from 12/9 to 12/13/24 (a total of 28 days), the residence failed to provide social or recreational activities that were meaningful to her. Confidential Resident #8 stated that the residence' s failure to provide him/her with physical, emotional, and intellectual activities had caused emotional anguish. Findin.. Based on observation, record review, and interview, the residence failed to make available, either directly or indirectly through a resident agreement, a physically safe environment including, but not limited to measures to reduce the risk of potential hazards in the physical environment related to the unique characteristics of the population, affecting 42 current residents.Findings include:1. Residence PolicyThe residence' s resident agreement dated 2/9/16, read in part: "Services that are included in the monthly service fee is building and apartment maintenance."2. ObservationOn 1/7/25 at approximately 9:45 a.m., the secured environment ' s carpet was frayed in.. Based on record review and interview, the residence failed to develop and implement an involuntary discharge grievance policy, affecting 42 current residents.Findings include:On 1/7/25 the residence involuntary discharge policy was requested at 8:47 a.m. and was provided at 12:47 p.m. The policy did not include all required elements. On 1/8/25 at 3:00 p.m., the administrator was not aware of the current requirement and acknowledged the residence had not updated their involuntary discharge grievance policy to reflect the most recent regulation changes. Based on record review and interview, the residence failed to provide, upon request, residence documents and other records requested by the department, affecting 42 current residents. Findings include:1. Record Review Resident records were requested as follows:On 1/7/25 at approximately 7:50 a.m., the residence staff and resident roster were requested. The complete resident roster was provided at 12:22 p.m. On 1/7/25, at 8:38 a.m., the following was requested:Access to the residence' s electronic health recordResidence policies (including the involuntary discharge grievance policy)Infection control certificate and treatment planEmergency preparation documentationLists of reside..

Oct 18, 2023Complaint
N/A0000 & 9999

A revisit survey was completed on 10/18/23 for all previous deficiencies cited on 2/16/22. No deficiencies were cited. Citation coded "0000" or "9999" are initial and final comments of an inspection for informational purposes, this field may also have been left blank intentionally

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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