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Nursing HomeMedicaid

Liberty Healthcare Services of Golden Years Nursin

Strong Medicare quality ratings; families often praise compassionate nursing staff. Still worth an in-person visit.

7348 North West Street, Cape Fear · Falcon, NC 2834258 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
3.1/5

based on 13 Google reviews

5
4
3
2
1
Liberty Healthcare Services of Golden Years Nursin Nursing Home in Falcon, NC — Street View
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What this means for your family

While some families report positive experiences with individual staff members, the recent reports of facility neglect and lack of promised rehabilitation services are concerning. We strongly recommend conducting an unannounced tour to personally inspect the cleanliness of the rooms and verifying exactly what services are included in your contract before admission.

Google Reviews

Google Reviews

13 reviews on Google
Liberty Healthcare Services of Golden Years Nursing presents a stark divide in experiences, with some families praising the compassionate, attentive staff, while others report significant neglect and unprofessionalism. Recent reviews highlight serious concerns regarding facility cleanliness, maintenance issues, and a lack of promised rehabilitation services.

Quality Themes

Tap a score for details
FoodN/AStaff5.0Clean2.0ActivitiesN/AMedsN/AMemoryN/AComms4.0Value1.0

Strengths

  • Compassionate nursing staff
  • Responsive office management
  • Personalized resident care

Concerns

  • Poor facility cleanliness and odors (mentioned by 3 reviewers)
  • Unprofessional staff and poor communication (mentioned by 2 reviewers)
  • Lack of promised rehabilitation services (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.02020(2)3.72021(3)1.02022(1)2.62024(5)3.02025(2)2.52026(2)

Distribution · 15 analyzed

5
7
4
1
3
0
2
0
1
7

How They Respond to Reviews

92%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is very active in responding to feedback online; how do you incorporate that family input into your daily care routines?
  • 2Given the current staffing levels, what specific systems do you have in place to ensure residents receive timely attention and consistent communication with their families?
  • 3We’ve heard great things about your compassionate nursing staff, but we are interested in your current strategy for maintaining a fresh and clean environment throughout the facility.
  • 4Could you walk us through the specific rehabilitation services available on-site to ensure my loved one stays as active and mobile as possible?
  • 5How do you handle medical emergencies or urgent health changes, especially during evening and weekend hours when staffing levels may fluctuate?
  • 6What does a typical day look like for a resident here in terms of social engagement and activities that keep them connected to the community?

Personalized based on this facility's data


Key Review Excerpts

From the admission process with Sasha(EXCELLENT SERVICE AND KNOWLEDGE), to the DYNAMIC nurses, THE Dr. who has great bedside manner and excellent in the care of his patients, rehabilitation specialist, CNA's, and the front desk!

Family member · 2024★★★★★

Her bathroom had been stopped up this was third day. Was hot there they say you have to provide your own air conditioning and TV. WHAT??

Visitor · 2026☆☆☆☆

Physical Therapy who? Occupational Therapy what? Will start working with him/her? When? All other “promos” that are supposedly available in this “skilled” facility are pretty much null and void as well.

Family member · 2024☆☆☆☆
Source: 13 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.36hrs
48%
Registered nurses for medical care
Total Nursing
3.17hrs
77%
All nurses + aides combined
Staff Turnover
68%
Lower is better (< 30% = good)
RN Turnover
100%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 16 measures

Medicare Rating
4/ 5
Better Than Avg

8

measures

Worse Than Avg

4

measures

Mixed Results

4

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility11.8%
Better than Avg
Here
11.8%
US
19.4%
NC
21.0%
Cumberland
25.7%
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.3%
Better than Avg
Here
1.3%
US
12.1%
NC
5.4%
Cumberland
13.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility9.8%
Better than Avg
Here
9.8%
US
19.5%
NC
21.5%
Cumberland
19.5%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility11.4%
Better than Avg
Here
11.4%
US
14.4%
NC
16.4%
Cumberland
18.7%
⚠️

Residents who fell and were seriously hurt

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
3.2%
NC
3.5%
Cumberland
3.8%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility13.5%
Better than Avg
Here
13.5%
US
15.5%
NC
14.1%
Cumberland
17.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility69.6%
Worse than Avg
Here
69.6%
US
81.8%
NC
80.1%
Cumberland
71.3%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility72.7%
Mixed vs Avgs
Here
72.7%
US
79.8%
NC
78.1%
Cumberland
71.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
NC
1.5%
Cumberland
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

1deficiencies
Well below state avg (5.6)
1 complaint-triggered

This facility has a concerning pattern of recurring deficiencies in resident assessment and care planning, appearing in multiple surveys from 2023 to 2025, indicating persistent issues with evaluating residents' needs. A family filed a complaint about assistance with daily activities. The facility also has ongoing problems with fire safety systems and nursing staffing requirements, though all violations have correction plans in place.

Nov 20, 2025Routine
1
0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

Mar 10, 2025Complaint
1
0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

Aug 29, 2024Routine
7
0291Potential for harm · PatternCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0161Potential for harm · IsolatedCorrected

Construction Deficiencies

Use approved construction type or materials.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Aug 3, 2023Routine
5
0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0867Potential for harm · IsolatedCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

0727Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0623Minimal · PatternCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Liberty Healthcare Services of Golden Years Nursin

Organization Type

for profit

Chain Affiliation

Chain Name

Liberty Senior Living

Chain Size

37 facilities nationwide

Chain avg rating: 2.6/5 · Rank 11 of 35

Ownership & Management

Owners

Liberty Healthcare Services of Golden Years Nursing Center, LLC

Owner · Organization

Liberty Long Term Care LLC

Owner · Organization

John a Mcneill Jr 2012 Irrv Tr

Owner (parent company) · Organization

Liberty Healthcare Group LLC

Owner (parent company) · Organization

Ronald B. and Cynthia J. Mcneill 2013 Irrevocable Trust

Owner (parent company) · Organization

Mcneill, John

Owner (parent company)

Mcneill, Ronald

Owner (parent company)

Wilson, Jeffrey

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Mcneill, RobertOfficer / DirectorMiller, RobertOfficer / DirectorCalcutt, JosephOfficer / DirectorWilson, JeffreyOfficer / DirectorLiberty Long Term Care LLCManager
Source: Medicare provider data

Contact

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References & Resources

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