Harnett Woods Nursing and Rehabilitation Center
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 28 Google reviews

Watch Harnett Woods Nursing and Rehabilitation Center
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
While some families report excellent, compassionate care, there are serious, recurring allegations of neglect and unprofessionalism that cannot be ignored. We strongly recommend conducting unannounced visits at various times of the day and thoroughly auditing all billing statements if you choose this facility.
Google Reviews
Google Reviews
28 reviews on Google“Harnett Woods Nursing and Rehabilitation Center receives highly polarized feedback, with some families praising the compassionate, family-like care and clean environment, while others report severe neglect and administrative failures. Critical concerns include allegations of patient abuse, poor hygiene, and billing irregularities, which contrast sharply with reports of dedicated nursing and therapy staff. Prospective families should be aware of these significant inconsistencies in care quality.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Clean and comfortable facility environment
- Effective short-term rehabilitation services
- Positive, family-oriented atmosphere
Concerns
- Allegations of patient neglect and poor hygiene (mentioned by 3 reviewers)
- Rude and unprofessional front-desk or administrative staff (mentioned by 3 reviewers)
- Concerns regarding billing practices and administrative oversight (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 31 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that your staff has been praised for being compassionate, what specific training or protocols do you have in place to ensure consistent hygiene and personal care for every resident?
- 2I noticed some feedback regarding administrative interactions; could you walk me through how your team handles billing inquiries and family communication to ensure transparency?
- 3With a 4-star staffing rating, how do you manage shift handoffs to ensure that residents receive attentive care throughout the entire day and night?
- 4What steps are taken to address any concerns raised during state inspections, and how do you keep families informed about improvements being made?
- 5Could you describe the daily activity schedule and how you tailor these programs to keep residents engaged and feeling like part of a family-oriented community?
- 6In the event of a medical emergency, what is your facility's protocol for stabilizing a resident and communicating immediately with their primary family contact?
Personalized based on this facility's data
Key Review Excerpts
“My mother was a high maintenance resident and both aides the nurses were very understanding and compassionate. The staff treated my relatives as those they were family.”
“She was not taken care of by staff like she was supposed to be, she did not do PT like she was supposed to, and on a certain occasion she was made to sit in her feces for hours and made to eat her lunch while sitting in it.”
“When the first face you are greeted by is that rude, snarky, and disagreeable... a thousand times, no thank you!!! GO ELSEWHERE!!!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
2
measures
3
measures
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints about this facility, leading to findings around communication with families and treatment quality. The facility shows recurring issues with resident rights, care planning, and safety systems across multiple surveys. Most recent deficiencies from May 2024 have correction dates but haven't been revisited to confirm resolution, suggesting ongoing concerns with basic care coordination and building safety requirements.
Jul 10, 2025Routine2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
May 31, 2024Routine6
Construction Deficiencies
Satisfy building requirements after a repair, renovation, modification, or change of user/occupancy.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
May 3, 2024Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Mar 3, 2023Routine3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Ownership & Operations
Who Operates This Facility
Harnett Woods Nursing and Rehabilitation Center
for profit
Chain Affiliation
Principle Long Term Care
44 facilities nationwide
Chain avg rating: 3.1/5 · Rank 8 of 44
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
28 reviews from families & visitors
Official Website
Visit harnettwoods.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
The Carrolton of Dunn
1.2 miNursing Home · Dunn, NC
Senior Citizens Village
2.6 miAssisted Living · Dunn, NC
Cardinal Care of Dunn
3.9 miAssisted Living · Dunn, NC
Johnson Better Care Facility INC
4.4 miAssisted Living · Dunn, NC
The Villas @ Benson II
7.9 miAdult Family Home · Benson, NC
The Villas @ Benson I
7.9 miAdult Family Home · Benson, NC