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Nursing HomeMedicaid

Harnett Woods Nursing and Rehabilitation Center

Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.

604 Lucas Road, Dunn, NC 28334100 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
3.4/5

based on 28 Google reviews

5
4
3
2
1
Harnett Woods Nursing and Rehabilitation Center Nursing Home in Dunn, NC — Street View
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What this means for your family

While some families report excellent, compassionate care, there are serious, recurring allegations of neglect and unprofessionalism that cannot be ignored. We strongly recommend conducting unannounced visits at various times of the day and thoroughly auditing all billing statements if you choose this facility.

Google Reviews

Google Reviews

28 reviews on Google
Harnett Woods Nursing and Rehabilitation Center receives highly polarized feedback, with some families praising the compassionate, family-like care and clean environment, while others report severe neglect and administrative failures. Critical concerns include allegations of patient abuse, poor hygiene, and billing irregularities, which contrast sharply with reports of dedicated nursing and therapy staff. Prospective families should be aware of these significant inconsistencies in care quality.

Quality Themes

Tap a score for details
FoodN/AStaff5.0Clean6.0ActivitiesN/AMedsN/AMemoryN/AComms4.0Value2.0

Strengths

  • Compassionate and attentive nursing staff
  • Clean and comfortable facility environment
  • Effective short-term rehabilitation services
  • Positive, family-oriented atmosphere

Concerns

  • Allegations of patient neglect and poor hygiene (mentioned by 3 reviewers)
  • Rude and unprofessional front-desk or administrative staff (mentioned by 3 reviewers)
  • Concerns regarding billing practices and administrative oversight (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'18(7)'20(1)'22(3)'24(3)'26(4)

Distribution · 31 analyzed

5
16
4
0
3
3
2
1
1
11

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given that your staff has been praised for being compassionate, what specific training or protocols do you have in place to ensure consistent hygiene and personal care for every resident?
  • 2I noticed some feedback regarding administrative interactions; could you walk me through how your team handles billing inquiries and family communication to ensure transparency?
  • 3With a 4-star staffing rating, how do you manage shift handoffs to ensure that residents receive attentive care throughout the entire day and night?
  • 4What steps are taken to address any concerns raised during state inspections, and how do you keep families informed about improvements being made?
  • 5Could you describe the daily activity schedule and how you tailor these programs to keep residents engaged and feeling like part of a family-oriented community?
  • 6In the event of a medical emergency, what is your facility's protocol for stabilizing a resident and communicating immediately with their primary family contact?

Personalized based on this facility's data


Key Review Excerpts

My mother was a high maintenance resident and both aides the nurses were very understanding and compassionate. The staff treated my relatives as those they were family.

Long-term resident's family · 2022★★★★★

She was not taken care of by staff like she was supposed to be, she did not do PT like she was supposed to, and on a certain occasion she was made to sit in her feces for hours and made to eat her lunch while sitting in it.

Granddaughter of resident · 2023☆☆☆☆

When the first face you are greeted by is that rude, snarky, and disagreeable... a thousand times, no thank you!!! GO ELSEWHERE!!!

Prospective family member · 2026☆☆☆☆
Source: 28 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.42hrs
56%
Registered nurses for medical care
Total Nursing
3.61hrs
88%
All nurses + aides combined
Staff Turnover
42%
Lower is better (< 30% = good)
RN Turnover
13%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

12

measures

Worse Than Avg

2

measures

Mixed Results

3

measures

Long-Stay Residents
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility98.8%
Better than Avg
Here
98.8%
US
95.5%
NC
94.1%
Harnett
83.5%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility10.5%
Better than Avg
Here
10.5%
US
19.4%
NC
21.0%
Harnett
25.7%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.8%
Better than Avg
Here
0.8%
US
12.1%
NC
5.4%
Harnett
14.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.7%
Better than Avg
Here
99.7%
US
93.4%
NC
91.7%
Harnett
87.5%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility19.3%
Worse than Avg
Here
19.3%
US
14.4%
NC
16.4%
Harnett
10.7%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility25.5%
Worse than Avg
Here
25.5%
US
19.5%
NC
21.5%
Harnett
24.2%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility93.3%
Better than Avg
Here
93.3%
US
79.8%
NC
78.1%
Harnett
71.2%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility97.2%
Better than Avg
Here
97.2%
US
81.8%
NC
80.1%
Harnett
75.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.1%
Mixed vs Avgs
Here
2.1%
US
1.6%
NC
1.5%
Harnett
3.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

2deficiencies
Well below state avg (5.6)
2 complaint-triggered

Families have filed complaints about this facility, leading to findings around communication with families and treatment quality. The facility shows recurring issues with resident rights, care planning, and safety systems across multiple surveys. Most recent deficiencies from May 2024 have correction dates but haven't been revisited to confirm resolution, suggesting ongoing concerns with basic care coordination and building safety requirements.

Jul 10, 2025Routine
2
0605Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0628Minimal · Pattern

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

May 31, 2024Routine
6
0111Potential for harm · WidespreadCorrected

Construction Deficiencies

Satisfy building requirements after a repair, renovation, modification, or change of user/occupancy.

0916Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have a battery powered remote alarm panel in a location accessible by operating personnel.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

May 3, 2024Complaint
2
0580Potential for harm · IsolatedResolved (past non-compliance)

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0684Potential for harm · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Mar 3, 2023Routine
3
0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Harnett Woods Nursing and Rehabilitation Center

Organization Type

for profit

Chain Affiliation

Chain Name

Principle Long Term Care

Chain Size

44 facilities nationwide

Chain avg rating: 3.1/5 · Rank 8 of 44

Ownership & Management

Key personnel

Boice, GaleOfficer / DirectorJohnson, DianneOfficer / DirectorPrinciple Long Term Care, INC.ManagerNeenan, AshleyManagerBoice, GaleAdp of the Snf
Source: Medicare provider data

Contact

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References & Resources

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