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Nursing HomeMedicaid Investigative

The Carrolton of Dunn

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

711 Susan Tart Road, Dunn, NC 28335100 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.5/5

based on 15 Google reviews

5
4
3
2
1
The Carrolton of Dunn Nursing Home in Dunn, NC — Street View
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6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (8 vs median 4.0)
  • High staff turnover (55%)
  • High RN turnover (80%)

Bottom 25% in NC · Critically understaffed (RN) · Worst in CARROLTON NURSING HOMES chain · $61,389 in fines

Source: Medicare data

What this means for your family

The facility appears to have a strong rehabilitation program that has helped several residents return home, making it a potential option for short-term recovery. However, given the serious concerns regarding medication and wound care management, families should conduct a thorough audit of medical protocols and maintain active, daily oversight of their loved one's care.

Google Reviews

Google Reviews

15 reviews on Google
The Carrolton of Dunn receives polarized feedback, with recent reviewers praising the facility's physical therapy and nursing staff for successful rehabilitation outcomes. Conversely, other reports highlight significant concerns regarding medication management, wound care, and a lack of basic responsiveness or warmth from some staff members.

Quality Themes

Tap a score for details
FoodN/AStaff6.0CleanN/AActivitiesN/AMeds2.0MemoryN/AComms4.0ValueN/A

Strengths

  • Effective physical therapy programs
  • Helpful and friendly nursing staff
  • Successful rehabilitation outcomes

Concerns

  • Inconsistent medication management and wound care (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2344.02023(1)2.82024(6)3.82025(4)4.02026(4)

Distribution · 15 analyzed

5
6
4
4
3
0
2
1
1
4

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given the recent focus on improving communication, what is the primary method or platform you use to keep families updated on their loved one's daily progress?
  • 2I understand that medication management is a priority; could you walk me through your current process for ensuring accuracy and timely administration for residents?
  • 3With your physical therapy program being a noted strength, how do you integrate those rehabilitation goals into the resident's daily routine outside of scheduled sessions?
  • 4Regarding wound care, what specific protocols and oversight measures do you have in place to ensure consistent monitoring and healing progress?
  • 5How do you ensure that staffing levels remain consistent to provide the level of care and attention that residents need throughout the day and night?
  • 6What steps are taken to ensure that residents feel engaged and socially connected within the facility, and can you share a few examples of recent activities that were well-attended?

Personalized based on this facility's data


Key Review Excerpts

The therapy staff were great, they worked with me to build my strength so that I could return to home after just twenty days.

Rehab patient · 2025★★★★★

From the admission process to just everyday care and physical therapy, they have been great. This has been a success story for my father and I have been at peace with the car

Long-term resident's family · 2024★★★★

If you have someone you love who has to come to a nursing home then you just have to make sure you get to know the CNAs and the nurses and others who you will be dealing with because you're entering into a relationship with these people.

Long-term resident's family · 2025★★★★
Source: 15 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.20hrs
27%
Registered nurses for medical care
Total Nursing
2.82hrs
69%
All nurses + aides combined
Staff Turnover
56%
Lower is better (< 30% = good)
RN Turnover
67%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

5

measures

Worse Than Avg

10

measures

Mixed Results

2

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility53.3%
Worse than Avg
Here
53.3%
US
93.4%
NC
91.7%
Harnett
99.1%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility62.1%
Worse than Avg
Here
62.1%
US
95.5%
NC
94.1%
Harnett
92.7%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility35.3%
Worse than Avg
Here
35.3%
US
15.3%
NC
20.2%
Harnett
13.3%
😔

Residents with depression symptoms

↓ Lower is better
This Facility2.3%
Better than Avg
Here
2.3%
US
12.1%
NC
5.4%
Harnett
14.5%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility12.1%
Worse than Avg
Here
12.1%
US
4.9%
NC
5.8%
Harnett
2.9%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility18.7%
Better than Avg
Here
18.7%
US
19.5%
NC
21.5%
Harnett
25.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility45.4%
Worse than Avg
Here
45.4%
US
81.8%
NC
80.1%
Harnett
88.8%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility50.0%
Worse than Avg
Here
50.0%
US
79.8%
NC
78.1%
Harnett
82.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility3.6%
Worse than Avg
Here
3.6%
US
1.6%
NC
1.5%
Harnett
2.8%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

8deficiencies
4penalties
Above state avg (5.6)
10 complaint-triggered
$61,389 in fines

Families have repeatedly filed complaints about resident rights violations, neglect reporting, and care quality issues, with 10 complaint-triggered deficiencies found. The facility shows ongoing problems with resident rights protections, care planning and assessments, and nursing staffing across multiple surveys. While all deficiencies have correction dates, the recurring pattern of serious issues in core care areas suggests persistent operational challenges that families should carefully evaluate.

Nov 18, 2025Routine
5
0727Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0582Potential for harm · PatternCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Jul 8, 2025Complaint
1
0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

Jun 10, 2025Complaint
2
0580Immediate jeopardy · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0684Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Oct 8, 2024Routine
12
0580Immediate jeopardy · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0638Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Assure that each resident’s assessment is updated at least once every 3 months.

0692Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0636Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0727Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Oct 8, 2024Complaint
3
0600Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

May 31, 2024Complaint
2
0925Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Federal Penalties

Fine

Jun 10, 2025

$37,789

Payment Denial

Jun 10, 2025

7-day denial

Fine

Oct 8, 2024

$8,545

Fine

Oct 8, 2024

$8,545

Ownership & Operations

Who Operates This Facility

Owner / Operator

The Carrolton of Dunn

Organization Type

for profit

Chain Affiliation

Chain Name

Carrolton Nursing Homes

Chain Size

6 facilities nationwide

Chain avg rating: 2.0/5 · Rank 6 of 6 (Worst)

Ownership & Management

Owners

C. Saunders Roberson, Jr., as Trustee of the Judith Roberson Dixon Irr

Owner · Organization

50%

Figlewski, Deborah

Owner

13%

Powell, Earl

Owner

13%

Powell, John

Owner

13%

Russell, Denise

Owner

13%

Key personnel

Rao, LakshmanOfficer / DirectorCarrolton Facility Management, LLCManagerRoberson, CarrolManagerRozier, SonyaManagerWrench, AlanManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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