The Carrolton of Dunn
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 15 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (8 vs median 4.0)
- High staff turnover (55%)
- High RN turnover (80%)
Bottom 25% in NC · Critically understaffed (RN) · Worst in CARROLTON NURSING HOMES chain · $61,389 in fines
What this means for your family
The facility appears to have a strong rehabilitation program that has helped several residents return home, making it a potential option for short-term recovery. However, given the serious concerns regarding medication and wound care management, families should conduct a thorough audit of medical protocols and maintain active, daily oversight of their loved one's care.
Google Reviews
Google Reviews
15 reviews on Google“The Carrolton of Dunn receives polarized feedback, with recent reviewers praising the facility's physical therapy and nursing staff for successful rehabilitation outcomes. Conversely, other reports highlight significant concerns regarding medication management, wound care, and a lack of basic responsiveness or warmth from some staff members.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy programs
- Helpful and friendly nursing staff
- Successful rehabilitation outcomes
Concerns
- Inconsistent medication management and wound care (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 15 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent focus on improving communication, what is the primary method or platform you use to keep families updated on their loved one's daily progress?
- 2I understand that medication management is a priority; could you walk me through your current process for ensuring accuracy and timely administration for residents?
- 3With your physical therapy program being a noted strength, how do you integrate those rehabilitation goals into the resident's daily routine outside of scheduled sessions?
- 4Regarding wound care, what specific protocols and oversight measures do you have in place to ensure consistent monitoring and healing progress?
- 5How do you ensure that staffing levels remain consistent to provide the level of care and attention that residents need throughout the day and night?
- 6What steps are taken to ensure that residents feel engaged and socially connected within the facility, and can you share a few examples of recent activities that were well-attended?
Personalized based on this facility's data
Key Review Excerpts
“The therapy staff were great, they worked with me to build my strength so that I could return to home after just twenty days.”
“From the admission process to just everyday care and physical therapy, they have been great. This has been a success story for my father and I have been at peace with the car”
“If you have someone you love who has to come to a nursing home then you just have to make sure you get to know the CNAs and the nurses and others who you will be dealing with because you're entering into a relationship with these people.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
10
measures
2
measures
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents with pressure sores (bedsores)
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have repeatedly filed complaints about resident rights violations, neglect reporting, and care quality issues, with 10 complaint-triggered deficiencies found. The facility shows ongoing problems with resident rights protections, care planning and assessments, and nursing staffing across multiple surveys. While all deficiencies have correction dates, the recurring pattern of serious issues in core care areas suggests persistent operational challenges that families should carefully evaluate.
Nov 18, 2025Routine5
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jul 8, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Jun 10, 2025Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Oct 8, 2024Routine12
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Oct 8, 2024Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
May 31, 2024Complaint2
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Federal Penalties
Fine
Jun 10, 2025
$37,789
Payment Denial
Jun 10, 2025
7-day denial
Fine
Oct 8, 2024
$8,545
Fine
Oct 8, 2024
$8,545
Ownership & Operations
Who Operates This Facility
The Carrolton of Dunn
for profit
Chain Affiliation
Carrolton Nursing Homes
6 facilities nationwide
Chain avg rating: 2.0/5 · Rank 6 of 6 (Worst)
Ownership & Management
Owners
C. Saunders Roberson, Jr., as Trustee of the Judith Roberson Dixon Irr
Owner · Organization
Figlewski, Deborah
Owner
Powell, Earl
Owner
Powell, John
Owner
Russell, Denise
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
15 reviews from families & visitors
Official Website
Visit carroltonhealth.com
Medicare data downloads
Original nursing home datasets
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