Lena Living Center
Strong Medicare quality ratings; families often praise kind and caring cnas. Still worth an in-person visit.
based on 18 Google reviews
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What this means for your family
While the facility is frequently praised for its compassionate nursing staff and clean environment, families should be aware of significant administrative hurdles. We strongly advise verifying billing procedures in writing and establishing a clear, direct line of communication with a specific supervisor, as phone responsiveness remains a recurring issue.
Google Reviews
Google Reviews
18 reviews on Google“Lena Living Center receives praise for its kind and attentive nursing staff, with some residents noting a clean environment and effective rehabilitation services. However, families have reported significant concerns regarding administrative communication, billing accuracy, and severe lapses in medical oversight during critical health events.”
Quality Themes
Tap a score for detailsStrengths
- Kind and caring CNAs
- Effective rehabilitation therapy
- Clean facility environment
- Attentive long-term care staff
Concerns
- Difficulty reaching staff or administration by phone (mentioned by 3 reviewers)
- Poor internal communication and administrative coordination (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 18 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about the kindness of your CNAs and the cleanliness of the facility; how do you ensure that level of care remains consistent across all shifts?
- 2What is your process for ensuring medication is administered accurately and that there is a clear system for tracking any changes in a resident's prescriptions?
- 3If we have a question or an urgent update regarding our loved one, what is the best way to reach the administration team to ensure we get a timely response?
- 4How does the nursing staff coordinate with the rehabilitation therapists to ensure a resident's physical therapy goals are integrated into their daily routine?
- 5In the event of a medical emergency during the night, what specific protocols are in place to notify the family and coordinate with doctors?
- 6What kind of daily activities or social outings are planned to help residents stay engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“I was very pleased to find kind and caring CNAS, a very clean facility, and most of the meals were extremely good. I was able to make rapid progress with the therapy department.”
“The staff and nurses were great towards my mom. When I would visit they would say to me how much they loved her. My only complaint and why I didn’t give them 5 stars is because their billing department is the worst.”
“Appears to be poor internal communication (department heads, administration, etc.); consequently, attention to patient's individual needs is sub-minimal at best, even after requesting changes to deficiencies.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
10
measures
2
measures
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents who lost too much weight
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Lena Living Center has significant concerns with 79 deficiencies across 10 surveys, including 9 complaint-triggered incidents where families reported problems. The most recurring issues involve safety hazards, medication management, and infection control. Recent complaints in 2024-2025 included abuse, medication errors, and infection control failures. While the facility corrects deficiencies when cited, the persistent pattern of safety and care problems warrants careful consideration before placement.
Feb 25, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Feb 9, 2026Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nov 18, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Mar 27, 2025Routine31
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Establish an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Establish policies and procedures for sheltering.
Emergency Preparedness Deficiencies
Establish policies and procedures for medical documentation.
Emergency Preparedness Deficiencies
Establish policies and procedures for volunteers.
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Emergency Preparedness Deficiencies
Provide primary/alternate means for communication.
Emergency Preparedness Deficiencies
Provide family notifications of emergency plan.
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Egress Deficiencies
Install proper backup exit lighting.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Feb 11, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 30, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Ownership & Operations
Who Operates This Facility
Lena Living Center
for profit
Chain Affiliation
Serenity Estates
5 facilities nationwide
Ownership & Management
Owners
Koenig, Suzanne
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
18 reviews from families & visitors
Official Website
Visit lenaliving.com
Medicare data downloads
Original nursing home datasets
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