Manor Court of Freeport
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 10 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (14 vs median 11.0)
- High RN turnover (52%)
Below average in IL · Meets national RN staffing standard · Above recommended total nurse staffing · Below chain average · $88,479 in fines
What this means for your family
While historical reviews suggest the nursing and CNA staff provide compassionate care, recent feedback indicates a breakdown in administrative communication. If you are considering this facility, ensure you have a direct point of contact and test their responsiveness before committing, as current families report significant difficulty reaching staff by phone.
Google Reviews
Google Reviews
10 reviews on Google“Manor Court of Freeport receives polarized feedback, with some families praising the quality of nursing care and cleanliness, while others report significant administrative failures. Recent reviews highlight severe communication issues, specifically regarding unresponsive management and difficulty reaching staff by phone.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate CNA staff
- Clean facility environment
- Effective medication management
- Helpful financial counseling
Concerns
- Poor communication and unresponsive administrative staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 10 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about the compassion of your CNAs and the cleanliness of the facility; how do you ensure that level of care remains consistent for every resident?
- 2How does the administrative team stay in touch with families to ensure we are always updated on our loved one's well-being and any changes in their care?
- 3With the recent health inspections, what specific steps has the facility taken to address past deficiencies and improve clinical outcomes?
- 4Can you walk us through the protocol for handling medical emergencies or sudden changes in health during the overnight hours?
- 5What kind of daily activities or social engagement opportunities are available to help residents stay active and connected with one another?
- 6How do you manage medication administration to ensure accuracy and safety for all 117 residents?
Personalized based on this facility's data
Key Review Excerpts
“The CNA’s are compassionate and understand the elderly. The LPN’s & RN’s are on top of their medications. The facility is exceptionally clean.”
“The communication at this place is absolutely terrible. I called in January to speak with someone about the possibility of getting my grandmother in here. I spoke to Sherri who made it sound like someone would eventually be in touch. I took it into my own hands to call the administrator I guess you would call her. I left a voicemail, called again multiple times, never heard a word.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
5
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with frequent complaints from families leading to 21 deficiencies, particularly around accident prevention and safety hazards which appear repeatedly across multiple surveys. The main problem areas include accident prevention, medication management, and wound care, with safety issues persisting despite corrections. While all deficiencies show correction dates, the recurring nature of similar violations suggests ongoing challenges with maintaining consistent care standards.
Apr 23, 2026Complaint3
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Mar 26, 2026Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Mar 19, 2026Complaint3
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Oct 10, 2025Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 19, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 18, 2025Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Federal Penalties
Fine
Aug 19, 2025
$11,196
Fine
Jul 8, 2025
$12,935
Fine
Jan 9, 2025
$14,505
Fine
Nov 25, 2024
$14,050
Fine
Aug 29, 2024
$22,799
Ownership & Operations
Who Operates This Facility
Manor Court of Freeport
nonprofit
Chain Affiliation
Residential Alternatives of Illinois
7 facilities nationwide
Chain avg rating: 2.7/5 · Rank 6 of 7
Ownership & Management
Owners
Residential Alternatives of Illinois INC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
10 reviews from families & visitors
Official Website
Visit libertyvillageoffreeport.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 3 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.