Pearl Pavilion
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 29 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (23 vs median 11.0)
- High staff turnover (58%)
- High RN turnover (82%)
Bottom 25% in IL · Critically understaffed (RN) · Worst in SABA HEALTHCARE chain · $150,091 in fines
What this means for your family
While some families report positive experiences, there is a recurring pattern of serious concerns regarding staffing levels, hygiene, and response times. We strongly advise visiting the facility unannounced during a weekend or evening shift to observe the actual level of care and cleanliness firsthand before making a decision.
Google Reviews
Google Reviews
29 reviews on Google“Pearl Pavilion receives highly polarized reviews, with some families praising the compassionate care and communication, while many others report severe neglect and facility maintenance issues. Critical concerns consistently include chronic understaffing, long wait times for call lights, poor hygiene, and substandard food quality. Prospective families should be aware of the significant divide between administrative-led positive feedback and recurring reports of resident neglect.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate individual staff members
- Helpful administrative communication for some families
- Positive transition experiences for specific residents
Concerns
- Chronic understaffing leading to long call light wait times (mentioned by 5 reviewers)
- Poor facility cleanliness and maintenance (mentioned by 4 reviewers)
- Poor food quality and nutritional concerns (mentioned by 3 reviewers)
- Medication management errors (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 33 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about some of your individual staff members; how do you ensure that same level of compassion is consistent across all shifts?
- 2With the recent changes in state inspections, what specific steps is the facility taking to improve maintenance and cleanliness throughout the building?
- 3How do you manage medication administration to ensure accuracy and safety for every resident?
- 4Could you tell us more about the dining experience and how the facility is working to improve food variety and nutritional quality?
- 5What is the protocol for responding to call lights, and how do you ensure residents aren't waiting long periods for assistance?
- 6In the event of a medical emergency during the night, what is the immediate process for getting care for a resident?
Personalized based on this facility's data
Key Review Excerpts
“The Staff at Pearl Pavilion have always taken the best possible care of my Mother! She has memory issues so the staff does need to repeat themselves to her but they are always gracious when doing so!”
“Nasty and filthy. Wish I could download photos I took of the dirty walls and floors. Short staff, residents waiting half hour to hour for help. Nurses leaving pills on bedside table.”
“My ex husband is a current resident and he said his call light is on for hours, he's lost weight since being there, they've been aggressive with him to the point he thought they were going to hit him and they've forgotten to take him to his appointments.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents who lost too much weight
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Pearl Pavilion has significant ongoing concerns with 80 deficiencies across 20 surveys, including 31 complaint-triggered violations where families reported problems. The facility repeatedly struggles with basic daily care assistance, medication management, and food safety, with these same issues appearing across multiple recent inspections. A serious abuse protection violation was reported in 2023, and while all deficiencies show correction dates, the persistent pattern of similar problems suggests systemic care quality challenges that families should carefully consider.
Feb 18, 2026Complaint4
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jan 29, 2026Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Jan 20, 2026Complaint3
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nov 24, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Nov 19, 2025Routine12
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Oct 16, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Federal Penalties
Fine
Feb 18, 2026
$38,800
Fine
Apr 2, 2024
$64,766
Payment Denial
Apr 2, 2024
24-day denial
Fine
Nov 2, 2023
$65,201
Payment Denial
Nov 2, 2023
21-day denial
Ownership & Operations
Who Operates This Facility
Pearl Pavilion
for profit
Chain Affiliation
Saba Healthcare
11 facilities nationwide
Chain avg rating: 1.4/5 · Rank 11 of 11 (Worst)
Ownership & Management
Owners
Blonder, Moshe
Owner
Singer, Aharon
Owner
Webster, Shimon
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
29 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 3 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.