Public Google reviewers rate this highly and often mention beautiful and clean facility. Schedule a visit to confirm the fit.
based on 65 Google reviews
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Public Google reviewers rate Legend Personal Care and Memory Care of Lancaster highly. Reviewers highlight: beautiful and clean facility, friendly and professional office staff. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Families often praise the facility for its beautiful, clean, and inviting atmosphere and the kindness of the office and maintenance staff. However, there are serious allegations from multiple family members regarding neglect, specifically concerning hygiene, incontinence care, and inconsistent supervision of residents.
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Key Review Excerpts
“Legend of Lancaster is so warm and inviting! The residents are just as kind and inviting when you walk in the building, staff is always on top of everything, anything you need or a resident needs.”
“The first week my mom was at Legends my sister in law stopped in to visit. She found mom unconscious sitting in a window bench with vomit all over her. We were told someone was with her but that was not the case.”
“My grandma lives here and the care she "receives" is so minimal, it borders on neglect. My parents end up having to change and shower her because she's constantly soaked in urine when they go to visit.”
Source: PA State Licensing Agency
Key Findings
Between 2022 and 2026, Legend Personal Care and Memory Care of Lancaster underwent 30 inspections, resulting in 9 clean reports and 56 recorded violations. Identified issues included discrepancies in medication administration, incomplete admission evaluations, and lapses in maintaining sanitary conditions and equipment.
A resident engaged in inappropriate sexual activity and fondling of other residents in common areas of the Secured Dementia Care Unit.
A pungent scent of urine and body odor was detected in a resident room.
Multiple incidents of residents in the Secured Dementia Care Unit engaging in sexualized behaviors and being found naked in apartments without appropriate assessments for ability to consent or one-to-one supervision.
Two medication carts and their associated laptops were left unlocked, unattended, and accessible, exposing resident confidential information.
A resident eloped from the facility due to an improperly latching door, and a sexual act occurred between two residents in the SDCU without assessments for ability to consent.
The home failed to report two incidents (a potential physical abuse incident and a resident elopement) to the Department within the required 24-hour timeframe.
The personal care home failed to post the current license, the inspection summary, and the regulations in a conspicuous and public place.
The preadmission screening form did not include a determination that the resident's needs could be met by the services provided by the home.
The resident's assessment and support plan did not include updated information regarding needs following a change in condition.
The home failed to follow prescriber's orders by not administering medications at the prescribed times for residents.
A resident was found on the floor with a bloody nose and a diagnosed nasal fracture following an incident.
Three staff members were identified as not having received required fire safety and emergency preparedness orientation.
Resident medical evaluations were missing required information such as height, weight, blood pressure, pulse, temperature, and body positioning.
The home failed to report an incident to the Department within 24 hours regarding a resident's medication not being available.
The resident's initial support plan for the Secure Dementia Care Unit was not completed within 72 hours of admission.
Discrepancies were observed between the medication administration record (MAR) and actual blood sugar readings for multiple residents.
A resident's initial medical evaluation was not completed within the required timeframe following admission.
The home failed to follow prescriber orders as several medications were not administered because they were unavailable in the home.
A resident's written initial assessment was not completed within 15 days of their admission.
Lancaster Pch LLC
for profit
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