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Nursing HomeMedicaid Top Rated

Homestead Village, INC

Strong Medicare quality ratings; families often praise beautiful, well-maintained grounds and facilities. Still worth an in-person visit.

1800 Village Circle, Lancaster, PA 1760460 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.0/5

based on 104 Google reviews

5
4
3
2
1

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What this means for your family

Homestead Village offers a high-quality, vibrant environment for independent living, but the quality of care significantly drops in the nursing and hospice wings. Families should conduct a thorough tour of the specific unit where their loved one will reside and ask pointed questions about communication protocols during medical emergencies and staffing ratios on weekends.

Google Reviews

Google Reviews

104 reviews on Google
Homestead Village is a sprawling retirement community that receives high praise for its independent living environment, well-maintained grounds, and friendly staff. However, families report significant concerns regarding the quality of care in the nursing and hospice units, specifically citing issues with hygiene, communication, and responsiveness to medical needs. Potential residents should be aware that the facility is currently undergoing major renovations, which some visitors find disruptive.

Quality Themes

Tap a score for details
Food7.0Staff6.0Clean8.0Activities9.0MedsN/AMemory5.0Comms3.0Value4.0

Strengths

  • Beautiful, well-maintained grounds and facilities
  • Active and engaging independent living lifestyle
  • Friendly and helpful staff in independent living
  • Strong physical therapy department

Concerns

  • Neglect and poor hygiene in nursing/hospice care (mentioned by 2 reviewers)
  • Lack of communication with families during medical crises (mentioned by 2 reviewers)
  • Understaffing and slow response times (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(2)'18(12)'20(3)'23(8)'25(15)'26(6)

Distribution · 70 analyzed

5
45
4
9
3
4
2
2
1
10

How They Respond to Reviews

27%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given the strong reputation of your physical therapy department, how do you integrate those services into the daily routine for residents in the nursing care wing?
  • 2I noticed that the grounds are beautifully maintained; what kind of outdoor activities or social programs are available specifically for residents who need nursing support?
  • 3Could you walk me through your standard communication protocol when a resident experiences a sudden change in health or a medical crisis?
  • 4With the nursing care side of the facility, what specific measures are in place to ensure consistent hygiene and personalized attention for every resident throughout the day and night?
  • 5I appreciate that you actively engage with feedback online; how do you use family input to improve the quality of care and response times within the nursing unit?
  • 6How does your staffing model ensure that residents receive timely assistance when they call for help, especially during evening or weekend hours?

Personalized based on this facility's data


Key Review Excerpts

My parents have been residents of Homestead Village for 12 years. The Homestead team jumped into action (on a Friday afternoon and through the weekend) to accommodate my parents.

Long-term resident's family · 2023★★★★★

But she got sick and had to nursing and that was awful the left her sit in wet diapers and they wouldnt help her with her meal. 2 weeks ago she went to the hospital with pneumonia and when they sent her back she couldn't shake it so they decided to put her in hospice and never notify the family

Memory care family member · 2023☆☆☆☆

Independent Living Residents must Ask for the help they need. Be sure to learn what the options are for extra care when needed.

Independent living resident's friend · 2023☆☆☆☆
Source: 104 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.76hrs
OK
Registered nurses for medical care
Total Nursing
4.87hrs
OK
All nurses + aides combined
Staff Turnover
40%
Lower is better (< 30% = good)
RN Turnover
33%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

9

measures

Worse Than Avg

6

measures

Mixed Results

2

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility27.3%
Worse than Avg
Here
27.3%
US
15.4%
PA
17.8%
Lancaster
19.6%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility98.2%
Better than Avg
Here
98.2%
US
93.4%
PA
87.1%
Lancaster
90.6%
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.4%
Better than Avg
Here
1.4%
US
12.1%
PA
8.3%
Lancaster
3.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility29.0%
Worse than Avg
Here
29.0%
US
19.4%
PA
26.0%
Lancaster
28.7%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility21.8%
Mixed vs Avgs
Here
21.8%
US
15.3%
PA
18.4%
Lancaster
22.6%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
PA
93.5%
Lancaster
94.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility96.2%
Better than Avg
Here
96.2%
US
79.7%
PA
68.7%
Lancaster
74.4%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility94.7%
Better than Avg
Here
94.7%
US
81.8%
PA
69.2%
Lancaster
75.3%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
PA
1.4%
Lancaster
1.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

1deficiencies
Well below state avg (10.1)
1 complaint-triggered

Homestead Village has recurring issues with nutrition and hydration that persisted across both recent surveys, alongside problems with medication management and safety oversight. The facility was cited for inadequate food and fluid provision in both 2024 and 2025, while also having deficiencies in accident prevention, wound care, resident assessments, and pharmacy oversight. All violations have been corrected according to federal records.

Mar 5, 2026Routine
1
0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Feb 2, 2026Complaint
1
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Feb 21, 2025Routine
4
0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Mar 1, 2024Routine
10
0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0692Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0692Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Homestead Village, INC

Organization Type

nonprofit

Ownership & Management

Owners

Clausen, Joel

Owner

Mincin, Kathy

Owner

Motter, Douglas

Owner

Tallarico, Laura

Owner

Key personnel

Clausen, JoelOfficer / DirectorBoben, JoanOfficer / DirectorCarson, SusanOfficer / DirectorGerfin, MichaelOfficer / DirectorMincin, KathyOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

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