Legacy at Jacksonville
Strong Medicare quality ratings; families often praise clean and well-maintained facility. Still worth an in-person visit.
based on 47 Google reviews
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What this means for your family
This facility offers a clean and pleasant environment with a staff that many find very friendly. However, families should be extremely vigilant regarding medication schedules and communication, as multiple reviewers have reported significant lapses in care coordination and responsiveness.
Google Reviews
Google Reviews
47 reviews analyzed“Families may find a clean and pleasant environment with a staff that many describe as friendly and attentive. However, there are serious allegations regarding inconsistent medication administration, lack of communication between shifts, and issues with rehab therapy documentation and staff attitude.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Friendly and attentive nursing staff
- Pleasant atmosphere and surroundings
- Effective post-surgery rehabilitation for some patients
Concerns
- Inconsistent medication management and delayed dosing (mentioned by 2 reviewers)
- Poor communication between staff and families (mentioned by 2 reviewers)
- Issues with rehab therapy quality and documentation
- Inadequate nutritional adherence to dietary needs
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
The owner responds to both positive and negative reviews by addressing specific details mentioned in the text. They use a consistent structure of addressing the reviewer by name and acknowledging their specific feedback.
Questions for Your Tour
- 1We've heard great things about how clean and well-maintained the facility is; how do you ensure the living spaces stay so pleasant for the residents?
- 2With the high health inspection rating, what specific protocols do you have in place to ensure medication is administered accurately and on schedule?
- 3How does the nursing team communicate important health updates or changes in condition to family members to ensure we are always in the loop?
- 4Could you tell us more about how the dietary team manages specific nutritional needs and ensures every resident's meal plan is followed precisely?
- 5What kind of daily activities or social outings are available to help residents stay engaged with the community?
- 6In the event of a medical emergency during the night, what is the immediate process for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“The staff was friendly. The place was very clean! It did not smell, like other nursing homes do.”
“The rehab team got her on her feet and home quickly. She loved the food and came back to tell all the staff how much she loved and appreciated them.”
“The people at Legacy really care about their residents/patients. They are attentive to my husbands needs and helping him get better.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
7
measures
Residents whose walking got worse
Residents with depression symptoms
Residents needing more daily help over time
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of recurring deficiencies across multiple care areas, with families filing complaints that triggered inspections in 2025. The most frequent issues involve care planning and assessment, medication management, and infection control, with infection control problems appearing in both complaint-triggered and routine surveys. While all deficiencies show correction dates, the persistence of similar issues across four surveys from 2022 to 2025 suggests ongoing operational challenges that warrant careful consideration.
Feb 24, 2026Complaint1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nov 21, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 5, 2025Routine4
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 24, 2024Routine2
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Dec 1, 2022Routine7
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Administration Deficiencies
Provide a neutral and fair arbitration process and agree to arbitrator and venue.
Federal Penalties
Fine
Jul 10, 2025
$14,069
Ownership & Operations
Who Operates This Facility
Nacogdoches County Hospital District
for profit
SOUTHWEST LTC BONNER LLC
BRITTANY WEAVER
Chain Affiliation
Southwest Ltc
13 facilities nationwide
Chain avg rating: 3.4/5 · Rank 4 of 7
Ownership & Management
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
47 reviews from families & visitors
Official Website
Visit legacyatjacksonville.com
Medicare data downloads
Original nursing home datasets
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