Legacy at Falcon Point

Strengths

• Engaging and diverse resident activities
• Beautiful, well-maintained, and bright facility
• Welcoming and friendly administrative staff
• Warm and inviting community atmosphere

Concerns

• Neglect of care and lack of attention to bedridden residents (mentioned by 2 reviewers)
• Inadequate medication management and medical oversight (mentioned by 2 reviewers)
• Poor management professionalism and communication (mentioned by 2 reviewers)

How They Respond to Reviews

The owner uses highly templated, repetitive responses that often rely on pre-written scripts. While they attempt to personalize by using the reviewer's name, the core content of the responses is frequently a copy-paste of corporate mission statements or standard pleasantries.

Questions for Your Tour

• 1The facility looks so bright and well-maintained; what are some of the favorite social activities or outings that residents participate in during the week?
• 2We've heard such wonderful things about how welcoming and friendly the administrative team is; how do you typically keep families updated on their loved one's well-being?
• 3Could you walk us through your specific protocols for medication administration and how you ensure accuracy for every resident?
• 4How does the care team ensure that residents who are less mobile or spending more time in their rooms receive the same level of personalized attention and engagement as those in common areas?
• 5In the event of a medical emergency after hours, what is the immediate process for notifying both the medical staff and our family?
• 6Since you are memory care certified, how do you tailor daily routines to meet the specific cognitive needs of residents in that program?

Personalized based on this facility's data