Laurelwood Health Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 72 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (7 vs median 5.0)
- High RN turnover (75%)
Below average in TN · Critically understaffed (RN) · $126,516 in fines
What this means for your family
Laurelwood is highly regarded for its clean environment and active social calendar, which can significantly improve a resident's quality of life. However, because there are serious, specific reports of neglect and abuse, we strongly recommend conducting unannounced visits at different times of the day to observe the quality of care firsthand. Always ask management about their specific protocols for monitoring patient hygiene and handling resident grievances.
Google Reviews
Google Reviews
72 reviews on Google“Laurelwood Health Care Center receives high praise for its clean environment, friendly and attentive staff, and active engagement with residents. However, there are serious, recurring allegations of neglect and abuse from a minority of reviewers that contrast sharply with the overwhelmingly positive feedback. Families should carefully weigh the facility's strong reputation for hospitality and cleanliness against these critical reports of patient mistreatment.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Friendly and welcoming staff
- Active and engaging activities department
- Attentive nursing and administrative communication
Concerns
- Allegations of physical, mental, and verbal abuse or neglect (mentioned by 3 reviewers)
- Poor hygiene standards (e.g., lack of bathing) (mentioned by 2 reviewers)
- Cold or poor quality meals (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 76 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how do you incorporate that family input into your daily care protocols?
- 2Given the recent focus on staffing and health inspections, what specific steps are you taking to ensure consistent, high-quality care for every resident?
- 3I’ve heard great things about your activities department, but could you walk me through how you ensure residents are consistently supported with their personal hygiene and bathing routines?
- 4We are concerned about resident well-being; what is your facility's policy and training approach regarding the prevention of mistreatment and ensuring a safe, respectful environment?
- 5I understand dining is an area you are working to improve; could you tell me about your current meal planning process and how you ensure the food meets the nutritional and quality standards residents expect?
- 6How does your nursing team coordinate with local hospitals or emergency services to ensure residents receive immediate, high-level care when an urgent medical situation arises?
Personalized based on this facility's data
Key Review Excerpts
“My son has been a resident of Laurelwood for a few months now. Since he became a resident of Laurelwood his appearance, attitude and health have improved very much. Everyone there does a great job taking care of him.”
“The nurses and staff are always attentive to my mother’s needs. They never act annoyed or bothered no matter the problem. It truly feels like they care for her.”
“Our elderly Uncle of 71 was in this facility for 2 1/2 weeks and they did not give him one shower/sponge bath the entire time. Not one. And it was told at admissions to do so.. Every meal was cold...Every meal.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
9
measures
7
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Laurelwood Health Care Center has persistent safety concerns, with accident hazard prevention issues appearing in all three surveys and families filing complaints about safety conditions and abuse reporting failures. The facility struggles most with maintaining safe environments, basic care quality including nutrition and pressure ulcer prevention, and infection control. While all deficiencies show correction dates, the recurring safety problems across multiple years and the fact that families felt compelled to file formal complaints about care conditions suggest ongoing challenges with consistent quality management.
Jan 22, 2026Routine5
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Jan 24, 2025Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Mar 26, 2024Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Mar 26, 2024Complaint6
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Federal Penalties
Fine
Jan 22, 2026
$42,445
Fine
Mar 26, 2024
$126,516
Payment Denial
Mar 26, 2024
21-day denial
Ownership & Operations
Who Operates This Facility
Laurelwood Health Care Center
for profit
Chain Affiliation
Ahava Healthcare
16 facilities nationwide
Chain avg rating: 2.5/5 · Rank 7 of 15
Ownership & Management
Owners
Labin, Shiya
Owner
Neuman, Benjamin
Owner
Niederman, Anshel
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
72 reviews from families & visitors
Official Website
Visit laurelwoodctr.com
Medicare data downloads
Original nursing home datasets
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