Maplewood Health Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 173 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (15 vs median 5.0)
- High staff turnover (66%)
- High RN turnover (54%)
Bottom 25% in TN · Below recommended RN staffing · Above recommended total nurse staffing · Worst in AHAVA HEALTHCARE chain · $144,120 in fines · Abuse citation
What this means for your family
Maplewood is highly regarded for its cleanliness and friendly front-line staff, making it a pleasant environment for visitors. However, because multiple reviewers have raised serious concerns about weekend staffing and medication management, we strongly recommend you visit during off-hours and ask specifically about their protocol for call-light response times.
Google Reviews
Google Reviews
173 reviews on Google“Maplewood Health Care Center receives high praise for its cleanliness, friendly staff, and welcoming atmosphere, with many visitors noting a lack of typical nursing home odors. However, a minority of reviewers report serious concerns regarding inconsistent care, understaffing on weekends, and poor communication with management. Families should weigh the generally positive facility environment against these specific reports of neglect and staffing shortages.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Friendly and welcoming staff
- Efficient visitor check-in process
- Strong rehab and therapy services
Concerns
- Understaffing on weekends and evenings (mentioned by 3 reviewers)
- Poor quality or inappropriate food/dietary management (mentioned by 3 reviewers)
- Unresponsive or rude staff members (mentioned by 4 reviewers)
- Difficulty reaching management or corporate for issue resolution (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 149 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the facility's focus on rehabilitation, what specific steps are being taken to improve the consistency of care and staffing levels during weekend and evening hours?
- 2I noticed the facility is active in responding to feedback online; what is the best way for families to communicate concerns directly to management to ensure they are addressed promptly?
- 3Could you walk me through how the dietary team manages individual nutritional needs and preferences, especially given some feedback regarding the quality of the dining program?
- 4With 160 residents, how do you ensure that staff members are able to provide personalized attention and maintain clear communication with families regarding daily medication management?
- 5What kind of daily enrichment activities are available to help residents stay engaged and connected with the community?
- 6In light of recent health inspection reports, could you explain the specific protocols currently in place to improve safety and quality of care standards?
Personalized based on this facility's data
Key Review Excerpts
“The staff was able to get my Dad up and dressed today for me to take him to sit outside and enjoy the beautiful weather. They have a beautiful back patio and I really love the rocking chairs on the front porch area too.”
“My dad was here after hip surgery and I had to physically care for him because no one ever showed up for call light. Nurse even gave me his meds to give to him so she could sign off that they were given.”
“The aids were very disrespectful, lazy and rude. They would make fun of the patient and move the call button where it could not be reached.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
9
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has serious concerns with families filing complaints that led to deficiencies including resident abuse protection failures and medication management issues. The facility shows persistent problems across safety protocols, infection control, and pressure ulcer prevention that have recurred over multiple years despite reported corrections. While all deficiencies show correction dates, the pattern of repeated violations in critical care areas suggests ongoing systemic challenges families should carefully evaluate.
Mar 25, 2026Routine3
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Mar 3, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jan 15, 2025Routine17
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Jan 15, 2025Complaint3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Aug 19, 2022Routine15
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Federal Penalties
Fine
Jan 15, 2025
$93,678
Ownership & Operations
Who Operates This Facility
Maplewood Health Care Center
for profit
Chain Affiliation
Ahava Healthcare
16 facilities nationwide
Chain avg rating: 2.5/5 · Rank 15 of 15 (Worst)
Ownership & Management
Owners
Mfi Healthcare Tn LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
173 reviews from families & visitors
Official Website
Visit maplewoodctr.com
Medicare data downloads
Original nursing home datasets
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