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Nursing HomeMedicaid Investigative

Maplewood Health Care Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

100 Cherrywood Place, Jackson, TN 38305160 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.6/5

based on 173 Google reviews

5
4
3
2
1
Maplewood Health Care Center Nursing Home in Jackson, TN — Street View
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8/ 10
critical Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (15 vs median 5.0)
  • High staff turnover (66%)
  • High RN turnover (54%)

Bottom 25% in TN · Below recommended RN staffing · Above recommended total nurse staffing · Worst in AHAVA HEALTHCARE chain · $144,120 in fines · Abuse citation

Source: Medicare data

What this means for your family

Maplewood is highly regarded for its cleanliness and friendly front-line staff, making it a pleasant environment for visitors. However, because multiple reviewers have raised serious concerns about weekend staffing and medication management, we strongly recommend you visit during off-hours and ask specifically about their protocol for call-light response times.

Google Reviews

Google Reviews

173 reviews on Google
Maplewood Health Care Center receives high praise for its cleanliness, friendly staff, and welcoming atmosphere, with many visitors noting a lack of typical nursing home odors. However, a minority of reviewers report serious concerns regarding inconsistent care, understaffing on weekends, and poor communication with management. Families should weigh the generally positive facility environment against these specific reports of neglect and staffing shortages.

Quality Themes

Tap a score for details
Food3.0Staff7.0Clean9.0Activities8.0Meds3.0MemoryN/AComms4.0ValueN/A

Strengths

  • Clean, well-maintained facility
  • Friendly and welcoming staff
  • Efficient visitor check-in process
  • Strong rehab and therapy services

Concerns

  • Understaffing on weekends and evenings (mentioned by 3 reviewers)
  • Poor quality or inappropriate food/dietary management (mentioned by 3 reviewers)
  • Unresponsive or rude staff members (mentioned by 4 reviewers)
  • Difficulty reaching management or corporate for issue resolution (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.02020(1)5.02021(4)4.92022(10)4.32023(20)4.82024(34)4.62025(58)4.82026(22)

Distribution · 149 analyzed

5
121
4
18
3
2
2
1
1
7

How They Respond to Reviews

83%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1Given the facility's focus on rehabilitation, what specific steps are being taken to improve the consistency of care and staffing levels during weekend and evening hours?
  • 2I noticed the facility is active in responding to feedback online; what is the best way for families to communicate concerns directly to management to ensure they are addressed promptly?
  • 3Could you walk me through how the dietary team manages individual nutritional needs and preferences, especially given some feedback regarding the quality of the dining program?
  • 4With 160 residents, how do you ensure that staff members are able to provide personalized attention and maintain clear communication with families regarding daily medication management?
  • 5What kind of daily enrichment activities are available to help residents stay engaged and connected with the community?
  • 6In light of recent health inspection reports, could you explain the specific protocols currently in place to improve safety and quality of care standards?

Personalized based on this facility's data


Key Review Excerpts

The staff was able to get my Dad up and dressed today for me to take him to sit outside and enjoy the beautiful weather. They have a beautiful back patio and I really love the rocking chairs on the front porch area too.

Memory care family member · 2025★★★★★

My dad was here after hip surgery and I had to physically care for him because no one ever showed up for call light. Nurse even gave me his meds to give to him so she could sign off that they were given.

Long-term resident's family · 2024★★☆☆☆

The aids were very disrespectful, lazy and rude. They would make fun of the patient and move the call button where it could not be reached.

Rehab patient · 2025☆☆☆☆
Source: 173 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.44hrs
59%
Registered nurses for medical care
Total Nursing
3.62hrs
88%
All nurses + aides combined
Staff Turnover
64%
Lower is better (< 30% = good)
RN Turnover
50%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
1/ 5
Better Than Avg

7

measures

Worse Than Avg

9

measures

Mixed Results

1

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility13.1%
Better than Avg
Here
13.1%
US
19.5%
TN
31.9%
Madison
24.5%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility76.4%
Worse than Avg
Here
76.4%
US
93.4%
TN
89.5%
Madison
91.5%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility31.4%
Worse than Avg
Here
31.4%
US
15.3%
TN
18.5%
Madison
14.6%
😔

Residents with depression symptoms

↓ Lower is better
This Facility3.9%
Better than Avg
Here
3.9%
US
12.1%
TN
12.9%
Madison
19.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility6.5%
Better than Avg
Here
6.5%
US
15.5%
TN
16.9%
Madison
17.9%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility25.7%
Worse than Avg
Here
25.7%
US
14.4%
TN
14.6%
Madison
15.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility66.4%
Worse than Avg
Here
66.4%
US
79.8%
TN
79.8%
Madison
70.3%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility72.5%
Worse than Avg
Here
72.5%
US
81.8%
TN
79.4%
Madison
78.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.8%
Better than Avg
Here
0.8%
US
1.6%
TN
1.6%
Madison
1.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

1deficiencies
1penalties
Well below state avg (5.9)
4 complaint-triggered
$144,120 in fines

This facility has serious concerns with families filing complaints that led to deficiencies including resident abuse protection failures and medication management issues. The facility shows persistent problems across safety protocols, infection control, and pressure ulcer prevention that have recurred over multiple years despite reported corrections. While all deficiencies show correction dates, the pattern of repeated violations in critical care areas suggests ongoing systemic challenges families should carefully evaluate.

Mar 25, 2026Routine
3
0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

Mar 3, 2025Complaint
1
0600Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Jan 15, 2025Routine
17
0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0565Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0741Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0781Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have restrictions on the use of portable space heaters.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

Jan 15, 2025Complaint
3
0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Aug 19, 2022Routine
15
0580Actual harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0679Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0725Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

Federal Penalties

Fine

Jan 15, 2025

$93,678

Ownership & Operations

Who Operates This Facility

Owner / Operator

Maplewood Health Care Center

Organization Type

for profit

Chain Affiliation

Chain Name

Ahava Healthcare

Chain Size

16 facilities nationwide

Chain avg rating: 2.5/5 · Rank 15 of 15 (Worst)

Ownership & Management

Owners

Mfi Healthcare Tn LLC

Owner · Organization

100%

Key personnel

Niederman, AnshelManaging Control - Governing BodyNiederman, AnshelOfficer / DirectorKing, JamesManagerWall, JosephManagerKing, JamesAdp of the Snf
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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