West Tennessee Post Acute
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 67 Google reviews
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What this means for your family
This facility is highly regarded for its physical and occupational therapy programs, which consistently produce strong recovery outcomes. However, families should be aware of recurring reports regarding slow call-light response times and night-shift understaffing. We recommend asking the administration specifically about their current nurse-to-patient ratios for night shifts and how they ensure timely assistance for patients with limited mobility.
Google Reviews
Google Reviews
67 reviews on Google“West Tennessee Post Acute (often referred to as Encompass Health) receives high praise for its physical and occupational therapy departments, which many families credit for significant patient recovery. However, the facility faces consistent criticism regarding nursing responsiveness and staffing levels, particularly during night shifts. Families should be aware that while clinical outcomes are often strong, the quality of daily bedside care and call-light response times can be inconsistent.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Professional and knowledgeable clinical staff
- Strong patient recovery outcomes
- Clean and well-maintained facility
Concerns
- Slow response times to call lights and requests for assistance (mentioned by 6 reviewers)
- Understaffing, particularly during night shifts (mentioned by 3 reviewers)
- Poor food quality and meal service (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 58 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve the daily experience for residents?
- 2With the therapy department being such a standout feature here, how do you integrate those recovery goals into the resident's daily routine outside of formal sessions?
- 3We understand that call light response times can be a challenge in many facilities; what specific protocols do you have in place to ensure residents receive timely assistance, especially during the evening hours?
- 4Since medication management is a top priority for our family, could you walk us through your process for ensuring accuracy and timely administration?
- 5We’ve heard mixed feedback regarding the dining experience; what steps are you taking to improve meal quality and ensure residents are satisfied with their food service?
- 6Given the current staffing levels, how do you ensure that residents receive consistent attention and support throughout the night shift?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff, PT staff, OT staff are the best! They were kind, respectful, helpful, and quick to answer the nursing button.”
“Top notch care in every aspect. As an amputee when I needed assistance the response time was very fast. The wound care team took time to explain as well.”
“Physical therapy has been excellent but nursing care had been bad. Have waited over 30 minutes after pressing the call light for assistance to the bathroom at night.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 3 measures
3
measures
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
West Tennessee Post Acute shows persistent issues with infection control, medication management, and dietary services appearing across all three surveys from 2023 to 2025. The facility has corrected all cited deficiencies but recurring problems in these key care areas, particularly infection control violations found in every inspection, suggest ongoing challenges with maintaining consistent standards that families should carefully consider.
May 7, 2025Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 20, 2024Routine3
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Jul 13, 2023Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Ownership & Operations
Who Operates This Facility
West Tennessee Post Acute
for profit
Chain Affiliation
Links Healthcare Group
31 facilities nationwide
Chain avg rating: 2.8/5 · Rank 13 of 31
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
67 reviews from families & visitors
Official Website
Visit encompasshealth.com
Medicare data downloads
Original nursing home datasets
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