Laurels of Hillsboro
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 75 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (9 vs median 8.0)
Bottom 25% in OH · Critically understaffed (RN) · Significantly below average staffing · Worst in CIENA HEALTHCARE/LAUREL HEALTH CARE chain · $119,308 in fines
What this means for your family
This facility has areas of concern that warrant careful consideration. The facility has 9 deficiencies, which is above the state average. We recommend asking the administrator directly: "How are you addressing recent staffing shortfalls?" These are not reasons to panic, but they are reasons to ask tough questions and visit in person.
Google Reviews
Google Reviews
75 reviews on Google“Families should exercise extreme caution due to serious allegations of medical neglect, patient falls, and improper discharge practices involving local news reports. While some recent reviews praise the rehabilitation therapy and compassionate staff under new ownership, a significant cluster of recent reviews describes life-threatening incidents and lack of basic care.”
Quality Themes
Tap a score for detailsStrengths
- Excellent rehabilitation and therapy services
- Compassionate and attentive floor staff
- Clean and well-maintained facility environment
- High-quality food and activities
Concerns
- Severe medical neglect and patient falls (mentioned by 4 reviewers)
- Improper discharge practices and lack of notice (mentioned by 3 reviewers)
- Inadequate monitoring of oxygen and medical equipment (mentioned by 2 reviewers)
- Staffing shortages during night shifts
Rating Trends
Distribution · 30 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard wonderful things about the quality of the food and the daily activities here; could you tell us more about what a typical afternoon looks like for residents?
- 2Since we want to ensure our loved one is always safe, what specific protocols are in place to monitor medical equipment like oxygen levels throughout the night?
- 3How does the nursing team manage medication administration to ensure everything is accurate and timely for every resident?
- 4What steps is the facility taking to ensure there is consistent, high-quality staffing available during the overnight hours?
- 5In the event of a medical emergency or a fall, what is the immediate communication process between the floor staff and the family?
- 6We noticed you are very active in responding to feedback; how does the administration use resident and family concerns to improve care and communication?
Personalized based on this facility's data
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
3
measures
7
measures
7
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents who lost too much weight
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints triggering 5 deficiencies at this facility, raising concerns about safety supervision, nursing staffing, infection control, and discharge procedures. The most recurring problems involve fire safety systems, resident assessment processes, and protection from abuse and neglect. While most issues show correction dates, repeated fire safety violations across multiple surveys and recent complaint-driven deficiencies suggest ongoing operational challenges that warrant careful consideration during your visit.
Dec 29, 2025Complaint2
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Aug 13, 2025Complaint1
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Oct 31, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Oct 5, 2023Routine13
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nutrition and Dietary Deficiencies
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Oct 5, 2023Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 9, 2022Routine10
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Oct 5, 2023
$119,308
Payment Denial
Oct 5, 2023
38-day denial
Ownership & Operations
Who Operates This Facility
Laurels of Hillsboro
for profit
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
75 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 2 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.