Hillsboro Post Acute
Strong Medicare quality ratings; families often praise highly effective physical therapy team. Still worth an in-person visit.
based on 14 Google reviews
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What this means for your family
This facility is highly regarded for its physical therapy department and administrative responsiveness, making it a strong candidate for post-surgery rehabilitation. However, because some families have reported issues with cleanliness and inconsistent staffing, we recommend touring the facility in person and asking specifically about nurse-to-patient ratios during off-peak hours.
Google Reviews
Google Reviews
14 reviews on Google“Hillsboro Post Acute receives highly polarized feedback, with many reviewers praising the effectiveness of the physical therapy team and the responsiveness of administrative staff. Conversely, some families report significant concerns regarding facility cleanliness, room maintenance, and inconsistent staffing levels that can impact the quality of care.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical therapy team
- Responsive administrative and social services staff
- Generally clean and well-maintained facility
- Helpful nursing and assistant staff
Concerns
- Inconsistent staffing levels leading to slow response times (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 14 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the high praise for your physical therapy team, how do you integrate their rehabilitation programs into the daily routines of residents who aren't in active therapy?
- 2I noticed that staffing levels can sometimes fluctuate; what specific protocols or backup systems do you have in place to ensure residents receive timely assistance when the floor is busy?
- 3With a 5-star rating for health inspections, what are the primary practices your team uses to maintain such a high standard of cleanliness and safety throughout the facility?
- 4Since your administrative and social services team is noted for being very responsive, how do you keep families updated on their loved one's progress and daily well-being?
- 5What is the process for managing urgent medical needs during evening or weekend hours when the facility might be operating with a smaller onsite team?
- 6Could you walk me through the variety of social activities available for residents, and how you encourage participation for those who might be a bit more reserved?
Personalized based on this facility's data
Key Review Excerpts
“The administrator, HR and social services were excellent and very responsive to our concerns.”
“Most of the nurses were attentive and helpful, though there were a couple shifts where things felt a little slow. Her room was clean, and the place didn’t have that strong nursing home smell like you sometimes expect.”
“Therapy is the best. They were constantly trying to get me out of here and were invested in my health. Wish the other services were as good.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
4
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose walking got worse
Residents on antipsychotic medication
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Hillsboro Post Acute has recurring fire safety and building maintenance issues across multiple surveys, with families filing complaints about daily living assistance and food safety. The facility shows persistent problems with emergency exits, fire alarm systems, and electrical safety that have repeated over several years. While all violations have correction dates, the pattern of recurring fire safety deficiencies alongside complaint-driven reports about basic care raises concerns about overall facility management and resident safety.
May 8, 2025Routine7
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nov 15, 2023Complaint1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Dec 15, 2022Routine8
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Environmental Deficiencies
Keep all essential equipment working safely.
Smoke Deficiencies
Provide properly protected cooking facilities.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Sep 26, 2019Routine7
Egress Deficiencies
Have horizontal exits used in accordance with safety requirements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Ownership & Operations
Who Operates This Facility
Hillsboro Post Acute
for profit
Chain Affiliation
Pacs Group
280 facilities nationwide
Chain avg rating: 3.2/5 · Rank 1 of 14 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
14 reviews from families & visitors
Official Website
Visit hillsboropa.com
Medicare data downloads
Original nursing home datasets
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