Crestwood Ridge Skilled Nursing and Rehab
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 20 Google reviews
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What this means for your family
While some families report positive experiences with the therapy and nursing staff, the recurring reports of communication failures and neglect are concerning. If you consider this facility, ensure you have a direct line of communication with a specific staff member and visit frequently to monitor your loved one's care personally.
Google Reviews
Google Reviews
20 reviews on Google“Crestwood Ridge Skilled Nursing and Rehab receives highly polarized feedback, with recent reviews highlighting significant concerns regarding communication and basic patient care. While some families express gratitude for the staff's compassion and physical therapy efforts, others report serious issues including unresponsiveness to calls, poor hygiene, and neglect of resident needs.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and patient nursing staff
- Effective physical therapy programs
- Supportive care for long-term residents
Concerns
- Unresponsive administration and difficulty reaching staff by phone (mentioned by 3 reviewers)
- Inconsistent quality of care and follow-through on care plans (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 22 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that communication is a top priority for our family, what is the best way to ensure we receive timely updates regarding our loved one's care plan?
- 2I noticed the staffing rating is currently at two stars; how do you manage daily coverage to ensure residents receive consistent attention and support?
- 3What specific protocols are in place to address the concerns regarding administrative responsiveness and phone accessibility?
- 4With the recent focus on facility maintenance, could you walk us through your current cleaning schedule and how you maintain the living environment for residents?
- 5Since the physical therapy program is a noted strength here, how do you integrate those therapy goals into the resident's daily routine?
- 6How does your team handle medical emergencies or sudden changes in health status, especially during evening or weekend hours?
Personalized based on this facility's data
Key Review Excerpts
“The staff at Crestwood Ridge are among the most caring, compassionate staff I have ever encountered! My disabled sister has been in assisted living for the past 20 years. This is the second facility who actually go above and beyond for her!”
“My dad was in this nursing home. It was a miserable 2 months. From his clothes disappearing, not getting enough to drink, not having help to get to the bathroom, and the dr. waiting to long to find out he had blockages in his legs.”
“We are pleased to have our loved one in Crestwood Ridge care, and thankful for all the staff members who have been so helpful and patient.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
12
measures
2
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed eight complaint reports triggering inspections, including serious concerns about resident abuse and neglect in January 2025. The facility shows recurring problems with fire safety systems, resident care planning, and medication management across multiple years. While all deficiencies have reported correction dates, the pattern of repeated violations in critical safety areas and recent abuse allegations warrant careful consideration during any visit.
Jan 16, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Dec 12, 2024Routine13
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Construction Deficiencies
Use approved construction type or materials.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Aug 10, 2024Complaint3
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Rights Deficiencies
Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
Jul 18, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 15, 2023Complaint1
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Jul 6, 2023Complaint2
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Ownership & Operations
Who Operates This Facility
Crestwood Ridge Skilled Nursing and Rehab
for profit
Chain Affiliation
Continuing Healthcare Solutions
12 facilities nationwide
Chain avg rating: 2.0/5 · Rank 1 of 12 (Best)
Ownership & Management
Owners
Bunner, Michael
Owner (parent company)
Mallett, Christopher
Owner (parent company)
Parsons, Benjamin
Owner (parent company)
Sprenger, Mark
Owner (parent company)
Sprenger, Timothy
Owner (parent company)
Key personnel
Contact
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
20 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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