Laurel Heights

COMPLAINT INVESTIGATION REPORT

The inspection was an unannounced Case Management - Incident visit conducted to review records pertaining to a self-reported theft incident involving a resident (R1). The visit involved interviews with staff, the Executive Director, and the resident, and the review of facility records. No specific deficiencies were cited in the provided report text.

The facility underwent a Case Management - Incident visit to follow up on a self-reported incident involving a resident who sustained an unwitnessed fall and subsequently passed away. The investigation reviewed medical records and conducted interviews, concluding that there was insufficient evidence to support allegations of neglect or safety violations.

FACILITY EVALUATION REPORT

COMPLAINT INVESTIGATION REPORT

The facility underwent a required annual visit, which was conducted by the Licensing Program Analyst. The initial walkthrough observed required postings, emergency evacuation chairs in stairwells, and clean activity rooms. No deficiencies were cited at the time of the visit, and the full annual inspection was deferred to a follow-up visit.

The facility underwent a required annual visit, which was conducted by the Licensing Program Analyst. The initial walkthrough observed required postings, emergency evacuation chairs in stairwells, and clean activity rooms. No deficiencies were cited at the time of the visit, and the full annual inspection was deferred to a follow-up visit.

This was a Case Management visit conducted due to deficiencies observed during a complaint investigation. The inspection revealed multiple deficiencies, including issues with staff record keeping and improper association of personnel. Critically, the facility was cited for immediate health and safety risks related to staff clearances and record maintenance.