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A middle-range Medicare rating. Review each component and visit in person before deciding.
based on 122 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
Las Alturas Nursing & Transitional Care Brownsville has a middle-range Medicare overall rating. Strengths include impeccable cleanliness and pleasant atmosphere. Some reviewers note concerns about nursing shortages and inadequate hygiene care (mentioned by 2 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
Families generally praise Las Alturas for its exceptionally clean environment and a warm, professional staff that provides compassionate care. While many highlight successful rehabilitation and therapy outcomes, some reviewers have raised serious concerns regarding nursing shortages and lapses in hygiene for high-needs patients.
Quality Themes
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Concerns
Rating Trends
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Distribution · 126 analyzed
The owner relies heavily on a set of pre-written templates that rotate through specific phrases like 'Make Lives Better' and 'best-in-class care.' While they do personalize the responses by including the reviewer's name, the core content of the message is almost always a copy-paste of the same mission statement.
Personalized based on this facility's data
Key Review Excerpts
“This nursing home has been the best one I have ever seen in terms of service, cleanliness and overall care. My family member was a patient and everyone was very attentive.”
“The facility is clean and the staff are very nice! All the services, the food, and the therapy were excellent.”
“Personnel has zero empathy especially for patients who need more care. They will allow patients to soil themselves before they lift a finger...”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
5
measures
5
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Half of this facility's deficiencies were triggered by family complaints, indicating concerning care issues that prompted reports. The most recurring problems involve care planning and assessment, resident rights, and medication management. While the facility has correction dates for all deficiencies, the pattern of complaint-driven citations and repeated pharmacy service violations across multiple surveys suggests ongoing operational challenges families should carefully consider.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Federal Penalties
Fine
Jun 12, 2025
$8,434
Heritage Brownsville Health Development, LLC
for profit
TOUCHSTONE COMMUNITIES, INC
RAMON MENDOZA
Owners
Healthcare Investments Brownsville LLC
Owner · Organization
Heritage Brownsville Health Development LLC
Owner · Organization
Fellbaum 2023 Descendants Trust
Owner (parent company) · Organization
Jan Studer 2023 Spousal Trust
Owner (parent company) · Organization
Kelly Fellbaum 2023 Spousal Trust
Owner (parent company) · Organization
Studer 2023 Descendants Trust
Owner (parent company) · Organization
The Bryon and Rena Sehlke Living Trust
Owner (parent company) · Organization
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
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Google Reviews
122 reviews from families & visitors
Official Website
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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