Fox Hollow Post Acute
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 115 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (9 vs median 8.0)
- High RN turnover (80%)
Bottom 25% in Texas · Critically understaffed (RN) · $12,373 in fines
What this means for your family
This facility is an excellent choice for patients needing intensive physical or speech therapy, as the clinical teams are frequently praised for their expertise. However, families should maintain frequent visits and check in regularly, as some reviewers have noted delays in call light responses and concerns regarding staffing levels during certain shifts.
Google Reviews
Google Reviews
115 reviews on Google“Fox Hollow Post Acute is highly regarded by many families for its exceptional physical and speech therapy teams and its compassionate nursing staff. While many reviewers praise the facility's cleanliness and the warmth of the caregivers, there are recurring concerns regarding inconsistent staffing levels and slow response times to call lights.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and professional therapy teams
- Clean and well-maintained facility
- Attentive and caring nursing staff
- Strong communication from administration during recovery
Concerns
- Slow response times to call lights (mentioned by 3 reviewers)
- Understaffing and high patient-to-staff ratios (mentioned by 4 reviewers)
- Inconsistent communication regarding medical updates (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 123 analyzed
How They Respond to Reviews
The owner provides highly personalized and empathetic responses to positive reviews, often mentioning specific staff members and patient details. For negative reviews, they maintain a professional tone, acknowledging the issue and, in several cases, providing a direct contact number for the administrator to resolve the conflict.
Questions for Your Tour
- 1I noticed some families have shared how much they appreciate the communication from your administration during recovery; how do you ensure that family members stay updated on medical changes as they happen?
- 2Since the therapy team is highly regarded here, could you tell me more about how the therapists work with residents to help them regain their independence?
- 3What specific protocols do you have in place to ensure call lights are answered promptly, especially during the busier night shifts?
- 4How does the nursing team manage medication schedules to ensure everything is administered accurately and on time?
- 5Can you describe what a typical day looks like for residents in terms of social activities and group engagement?
- 6In the event of a medical emergency after hours, what is the process for notifying the family and coordinating with doctors?
Personalized based on this facility's data
Key Review Excerpts
“The entire staff from Admissions (David and Bernice), nursing (Jessica, +++), the Business Office (Erika) and many others where all professional, friendly, knowledgeable, responsive and caring.”
“The therapist made sure mom was ready to go back home safely and walking. The CNA’s were prompt every morning making sure she was bathed and dressed ready to go.”
“During the last two months of my husband's life, they cared for him with an abundance of kindness and love that made all the difference.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
1
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Nearly half of Fox Hollow's deficiencies stem from family complaints, indicating ongoing resident concerns. The facility shows recurring problems with care planning, resident rights, and bathroom/bladder care across multiple years from 2023-2026. While all violations have been corrected according to state records, the persistent pattern of similar issues and frequency of complaint-driven inspections suggest families should carefully evaluate care quality and communication practices before placement.
Mar 6, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 22, 2026Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nov 19, 2025Complaint1
Administration Deficiencies
Employ staff that are licensed, certified, or registered in accordance with state laws.
Oct 14, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 15, 2024Complaint1
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Oct 30, 2024Routine5
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Provide doctor's orders for the resident's immediate care at the time the resident was admitted.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Federal Penalties
Fine
Oct 14, 2025
$8,281
Fine
Apr 6, 2024
$4,092
Ownership & Operations
Who Operates This Facility
Uvalde County Hospital Authority
for profit
BROWNSVILLE SNF, LLC
PAUL GARATE QUIROZ
Ownership & Management
Owners
Uvalde County Hospital Authority
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
115 reviews from families & visitors
Official Website
Visit foxhollowpostacute.com
Medicare data downloads
Original nursing home datasets
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