Lansdowne Heights, LLC
Families consistently rate this highly — reviewers highlight compassionate and attentive nursing and care staff. Schedule a visit to confirm the fit.
based on 56 Google reviews
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What this means for your family
This facility is an excellent choice for families seeking high-touch, compassionate memory care, particularly if you value a staff that treats residents like family. The specialized building design and strong communication with families are major assets. Since the community is quite active, ensure the level of social engagement matches your loved one's personality.
Google Reviews
Google Reviews
56 reviews analyzed“Lansdowne Heights is highly regarded by families for its compassionate, family-like atmosphere and its specialized approach to memory care. Reviewers consistently praise the dedicated staff members by name and highlight the facility's ability to provide a sense of home and safety for residents with dementia. While the community is vibrant and active, some quieter residents may prefer staying in their individual rooms.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing and care staff
- Specialized, high-quality memory care environment
- Engaging daily activities and social programming
- Strong communication and partnership with families
- Clean and well-maintained facility
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We noticed how much the management values feedback from families; how do you typically involve us in the care planning process?
- 2Since you offer specialized memory care, what specific types of sensory or cognitive activities are available to keep residents engaged daily?
- 3With the high praise for your nursing team, how do you ensure that same level of attentive care is maintained during overnight shifts?
- 4Can you walk us through the protocol for handling a medical emergency or a sudden change in a resident's health status?
- 5How does the staff ensure the facility remains as clean and well-maintained as it appears during our visit?
- 6What is the process for communicating important daily updates or changes in care to us as a family?
Personalized based on this facility's data
Key Review Excerpts
“The staff knows everyone’s name. They truly care about their residents.”
“Lansdowne Heights has been a godsend. While it is more affordable than most memory care facilities, there are no shortcuts for care.”
“The building design is built for memory care – ample walking halls that loop, residents are seen and not hidden away from staff.”
State Inspection History
State Inspections
Source: VA State Licensing Agency
Dec 22, 2025RoutineCleanReport
Type of inspection: Monitoring A self-reported incident was received by VDSS Division of Licensing on 12/08/2025 regarding allegations in the area(s) of: 1. Resident Care and Related Services Date of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 12/22/2025 2:00 PM to 3:00 PM The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 1 Number of staff records reviewed: 0 Number of interviews conducted with residents: 0 Number of interviews conducted with staff: 2 Observations by licensing inspector: Resident records. Additional Comments/Discussion: Resident was not on site at time of inspection. An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation did not support the self-report of non-compliance with standard(s) or law. The inspection summary will be posted to the VDSS website within 5 business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Amanda Velasco, Licensing Inspector at (703) 397-4587 or by email at Amanda.Velasco@dss.virginia.gov
Nov 10, 2025Routine
Type of inspection: Monitoring A self-reported incident was received by VDSS Division of Licensing on 11/03/2025 regarding allegations in the area(s) of: 1. Resident Accommodations and Related Provisions Date of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 11/10/2025 10:50 AM to 12:00 PM The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 48 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 1 Number of staff records reviewed: 1 Number of interviews conducted with residents: 0 Number of interviews conducted with staff: 2 Observations by licensing inspector: Video Footage, Staff Clock In Area, Nurse?s Station Additional Comments/Discussion: N/A An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation supported the self-report of non-compliance with standard(s) or law, and violation(s) were issued. Any violation(s) not related to the self-reported incident but identified during the course of the investigation can also be found on the violation notice. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Amanda Velasco, Licensing Inspector at (703) 397-4587 or by email at Amanda.Velasco@dss.virginia.gov
Based on resident record review, video footage observation, and staff interview, the facility failed to ensure supervision of resident care including attention to specialized needs such as wandering from the premises. Evidence: 1. On 11/03/2025, the facility submitted a reportable incident in which Staff 3 let Resident 1 out of the unit accidentally, resulting in Resident 1 entering the parking lot and being returned to the facility by Staff 4 within two minutes after exiting the building. 2. On 11/10/2025, Staff 1 reviewed the video footage with the LI that confirms the information submitted in the report. 3. In an interview with the LI, Staff 1 stated that Staff 3 had been out of the building when Resident 1 was admitted, and this was Staff 3?s first night in the building. Staff 3 confirmed supervision was not provided to ensure attention to specialized needs such as wandering from the premises.
Aug 28, 2025Complaint
Type of inspection: Complaint Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 08/28/2025, 11:45 a.m. to 1:00 p.m. The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A complaint was received by VDSS Division of Licensing on 08/18/2025 regarding allegations in the area(s) of : Direct Care and Related Services, Administration and Administrative Services, and Building and Grounds. Number of residents present at the facility at the beginning of the inspection: 45 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 1 Number of staff records reviewed: 0 Number of interviews conducted with residents: 0 Number of interviews conducted with staff: 2 Observations by licensing inspector: Activities Additional Comments/Discussion: None An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation supported the allegations of non-compliance with standard(s) or law, and violation(s) were issued. Any violation(s) not related to the complaint but identified during the course of the investigation can also be found on the violation notice. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Jacquelyn Kabiri, Licensing Inspector at (703) 397-3017 or by email at Jacquelyn.Kabiri@dss.virginia.gov
Based on record review and interview with staff, the facility failed to report to the regional licensing office within 24 hours any major incident that has negatively affected or that threatens the life, health, safety, or welfare of any resident Evidence: 1. On August 18, 2025, at approximately 4:07 p.m., Staff 1 submitted an incident report via email to the licensing inspector regarding a potential environmental issue that occurred on August 15, 2025, involving suspected mold detected in the HVAC units of six occupied resident rooms. 2. On 08/28/2025, in an interview with the LI, staff 1 confirmed the incident report was emailed on 08/18/2025, although the incident occurred on 08/15/2025. 4. Photos evidence taken.
Aug 28, 2025ComplaintCleanReport
Type of inspection: ?Complaint? Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 08/28/2025, 11:00 a.m. to 11:45 a.m. The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A complaint was received by VDSS Division of Licensing on 08/18/2025 regarding allegations in the area(s) of: Direct Care and Related Services and Administration and Administrative Services. Number of residents present at the facility at the beginning of the inspection: 45 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 1 Number of staff records reviewed: 0 Number of interviews conducted with residents: 0 Number of interviews conducted with staff: 1 Observations by licensing inspector: Activities Additional Comments/Discussion: None An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation did not support the allegation(s) of non-compliance with standard(s) or law. The inspection summary will be posted to the VDSS website within 5 business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Jacquelyn Kabiri, Licensing Inspector at (703) 397-3017 or by email at Jacquelyn.Kabiri@dss.virginia.gov
Jul 11, 2025Routine
Type of inspection: Monitoring Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 07/11/2025, 10:45 a.m. to 4:20 p.m. The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 46 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 4 Number of staff records reviewed: 3 Number of interviews conducted with residents: 0 Number of interviews conducted with staff: 1 Observations by licensing inspector: Activities and movie and popcorn Additional Comments/Discussion: n/a An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined non-compliance with applicable standard(s) or law, and violation(s) were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Jacquelyn Kabiri, Licensing Inspector at 703-397-3017 or by email at Jacquelyn.Kabiri@dss.virginia.gov.
Based on direct observation and staff interview, the facility failed to ensure that residents were not locked out of their rooms. Evidence: 1. On 07/11/2025, during the inspection, the licensing inspector (LI) observed six locked resident rooms on hallway one, two, three, and four. 2. Staff 1 acknowledged that resident rooms were locked. 3. Photos taken as evidence.
Jul 29, 2024Routine
Type of inspection: Renewal Date of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 07/29/2024-07/30/2024, 10:50 am- 3:45 pm, 11:30 am-2:40 pm The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 53 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 12 Number of staff records reviewed: 4 Number of interviews conducted with residents: 1 Number of interviews conducted with staff: 3 Collateral Interview: 1, (CB) Observations by licensing inspector: Meals, Activities, Medication Pass An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined noncompliance with applicable standard(s) or law, and violations were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Jacquelyn Kabiri, Licensing Inspector at (703) 397 3017 or by email at Jacquelyn.Kabiri@DSS.virginia.gov
Based on record review and staff interview, the facility failed to obtain written acknowledgment that each resident or his legal representative is fully informed at time of admission and annually to exercise whatever due diligence he deems necessary with respect to information on any sex offenders registered pursuant to Chapter 9 of Title 9.1 of the Code of Virginia, including how to obtain such information. Evidence: 1. The facility failed to provide documentation of initial or annual receipt of information pertaining to the sex offender registry and how to obtain such information. 2. Staff 1 verified this was not completed initially or annually for any residents.
Based on the Resident record review the facility failed to ensure the individualized service plan ( ISP
Based on direct observation, the facility failed to have readily accessible at least one pharmacy reference book, drug guidebook, or medication handbook for nurses that is no more than two years old as a reference. Violations: 1. The medication room had a reference book dated 2020. 2. Photo taken as evidence.
Based on the review of Resident records, the facility failed to ensure that a physician's order included the source of oxygen, such as compressed gas or concentrators, on an oxygen order. Evidence: 1. Resident?s 11and 12, had a signed physician order on file for oxygen. 2. The physician?s order did not specify compressed gas or concentrators.
Based on direct observation, the facility failed to ensure that ?No Smoking-Oxygen in Use? signs are posted in or on any room where oxygen is in use. Evidence: 1. Resident 1?s record contained an oxygen order from 10/26/2023, but no oxygen notification sign was posted for the resident?s room. 2. Resident 11?s record contained an oxygen order from 10/16/2023, but no oxygen notification sign was posted for the resident?s room. 3. Resident 12?s record contained an oxygen order from 10/16/2023, but no oxygen notification sign was posted for the resident?s room.
Sep 14, 2023RoutineCleanReport
Type of inspection: Monitoring Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: LI entered the facility at 12:40 pm on 9/13/2023 and exited at 2:05 pm. The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 56 Number of resident records reviewed: 4 Number of staff records reviewed: 0 Number of interviews conducted with residents: 0 Number of interviews conducted with staff: 0 Observations by licensing inspector: LI observed the systems put in place to ensure that resident?s orders are not discontinued unless the facility has an order from the physician. Additional Comments/Discussion: The inspection was conducted to ensure that previous violations that resulted in an intensive plan of correction were corrected. An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined no violations with applicable standard(s) or law. The inspection summary will be posted to the VDSS website within five (5) business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Jamie Eddy, Licensing Inspector at (703) 479-5247 or by email at jamie.eddy@dss.virginia.gov
Jul 25, 2023RoutineCleanReport
Type of inspection: Renewal Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: LI entered the facility at 8:44 am on 7/25/2023 and exited at 3:50 pm. The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 60 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 10 Number of staff records reviewed: 5 Number of interviews conducted with residents: 2 Number of interviews conducted with staff: 0 Observations by licensing inspector: LI observed medication administration. LI observed residents eating breakfast and engaging in activities. Additional Comments/Discussion: An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined no violations with applicable standard(s) or law. The inspection summary will be posted to the VDSS website within five (5) business days of your receipt of the inspection summary. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Jamie Eddy, Licensing Inspector at (703) 479-5247 or by email at jamie.eddy@dss.virginia.gov
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