Ashby Ponds INC
Strong Medicare quality ratings; families often praise vibrant social community and active lifestyle. Still worth an in-person visit.
based on 106 Google reviews
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What this means for your family
Ashby Ponds offers an exceptional social environment and high-quality facilities that many residents love. However, families should be extremely cautious regarding the financial exit contract; ensure you have a clear, written understanding of the refund timeline before signing. Additionally, be prepared for logistical challenges if you plan to visit frequently, as parking is a recurring pain point.
Google Reviews
Google Reviews
106 reviews on Google“Ashby Ponds is a large, amenity-rich retirement community that receives high praise from many long-term residents for its vibrant social life, maintenance-free living, and beautiful grounds. However, families frequently report significant frustration regarding the complex, slow, and often opaque refund process for entrance fees, as well as logistical challenges like limited visitor parking and inconsistent dining service quality.”
Quality Themes
Tap a score for detailsStrengths
- Vibrant social community and active lifestyle
- Well-maintained, beautiful campus and facilities
- Comprehensive amenities including fitness centers and dining
- Peace of mind for family members regarding security
Concerns
- Delays and lack of transparency in refunding entrance fees (mentioned by 5 reviewers)
- Inadequate visitor parking and difficult access (mentioned by 3 reviewers)
- Inconsistent dining service quality and slow kitchen response (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 108 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard wonderful things about the vibrant social community here; could you tell us more about the specific types of activities and fitness programs available to residents?
- 2With the high staffing rating you've achieved, how does your team ensure that medical needs and emergencies are addressed promptly during the night?
- 3Since we want to ensure a smooth transition, could you walk us through the process and timeline for managing entrance fees and any potential refunds?
- 4We noticed the campus is beautifully maintained; how does the facility handle dining service consistency to ensure everyone receives timely meals?
- 5How does the facility manage visitor access and parking to ensure our family can visit frequently and easily?
- 6We appreciate how responsive the management is to feedback; how does the team use resident and family input to address any recent state inspection findings?
Personalized based on this facility's data
Key Review Excerpts
“The continuing care concept is very comforting. Staff is great. Fantastic amenities.”
“Read the contract, and be prepared financially to not receive your refund for 5-6 months, less rent for an unused apartment.”
“Wonderful for residents, but parking atrocious for family visitors. They. Need. More. Visitor. Parking.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
6
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Ashby Ponds shows recurring issues across all three surveys in food safety, infection control, and care planning that suggest persistent operational challenges. The facility has had repeated deficiencies in food storage and preparation (appearing in 2021, 2022, and 2024) and infection control problems in both 2022 and 2024. While all violations have been corrected according to state records, the pattern of recurring issues in basic safety areas may warrant careful evaluation during your visit.
Feb 22, 2024Routine8
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 28, 2022Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Mar 26, 2021Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Federal Penalties
Fine
Oct 10, 2023
$2,447
Fine
Oct 2, 2023
$2,098
Fine
Sep 25, 2023
$1,748
Fine
Sep 5, 2023
$3,145
Ownership & Operations
Who Operates This Facility
Ashby Ponds INC
nonprofit
Chain Affiliation
Erickson Senior Living
17 facilities nationwide
Chain avg rating: 4.1/5 · Rank 11 of 17
Ownership & Management
Owners
National Senior Communities, INC
Owner · Organization
Bison, Michael
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Ridley, Fred
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Sones, Randall
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
106 reviews from families & visitors
Official Website
Visit ericksonliving.com
Medicare data downloads
Original nursing home datasets
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