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Ashby Ponds INC

Strong Medicare quality ratings; families often praise vibrant social community and active lifestyle. Still worth an in-person visit.

21160 Maple Branch Terrace, Ashburn, VA 2014744 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.1/5

based on 106 Google reviews

5
4
3
2
1

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What this means for your family

Ashby Ponds offers an exceptional social environment and high-quality facilities that many residents love. However, families should be extremely cautious regarding the financial exit contract; ensure you have a clear, written understanding of the refund timeline before signing. Additionally, be prepared for logistical challenges if you plan to visit frequently, as parking is a recurring pain point.

Google Reviews

Google Reviews

106 reviews on Google
Ashby Ponds is a large, amenity-rich retirement community that receives high praise from many long-term residents for its vibrant social life, maintenance-free living, and beautiful grounds. However, families frequently report significant frustration regarding the complex, slow, and often opaque refund process for entrance fees, as well as logistical challenges like limited visitor parking and inconsistent dining service quality.

Quality Themes

Tap a score for details
Food6.0Staff7.0Clean9.0Activities10.0MedsN/AMemoryN/AComms5.0Value4.0

Strengths

  • Vibrant social community and active lifestyle
  • Well-maintained, beautiful campus and facilities
  • Comprehensive amenities including fitness centers and dining
  • Peace of mind for family members regarding security

Concerns

  • Delays and lack of transparency in refunding entrance fees (mentioned by 5 reviewers)
  • Inadequate visitor parking and difficult access (mentioned by 3 reviewers)
  • Inconsistent dining service quality and slow kitchen response (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'16(2)'18(49)'20(9)'22(2)'24(6)'26(6)

Distribution · 108 analyzed

5
78
4
3
3
3
2
10
1
14
30 reviews posted between Oct 28, 2018Nov 10, 2018 · 29 were 5-star
18 reviews posted between Nov 4, 2018Nov 10, 2018 · 17 were 5-star

How They Respond to Reviews

47%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1We've heard wonderful things about the vibrant social community here; could you tell us more about the specific types of activities and fitness programs available to residents?
  • 2With the high staffing rating you've achieved, how does your team ensure that medical needs and emergencies are addressed promptly during the night?
  • 3Since we want to ensure a smooth transition, could you walk us through the process and timeline for managing entrance fees and any potential refunds?
  • 4We noticed the campus is beautifully maintained; how does the facility handle dining service consistency to ensure everyone receives timely meals?
  • 5How does the facility manage visitor access and parking to ensure our family can visit frequently and easily?
  • 6We appreciate how responsive the management is to feedback; how does the team use resident and family input to address any recent state inspection findings?

Personalized based on this facility's data


Key Review Excerpts

The continuing care concept is very comforting. Staff is great. Fantastic amenities.

Long-term resident · 2020★★★★★

Read the contract, and be prepared financially to not receive your refund for 5-6 months, less rent for an unused apartment.

Family member · 2023★★★☆☆

Wonderful for residents, but parking atrocious for family visitors. They. Need. More. Visitor. Parking.

Family member · 2023★★☆☆☆
Source: 106 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.44hrs
OK
Registered nurses for medical care
Total Nursing
4.92hrs
OK
All nurses + aides combined
Staff Turnover
40%
Lower is better (< 30% = good)
RN Turnover
33%
Lower is better (< 30% = good)

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

6

measures

Worse Than Avg

6

measures

Mixed Results

5

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
VA
16.9%
Loudoun
3.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility91.1%
Mixed vs Avgs
Here
91.1%
US
93.4%
VA
91.0%
Loudoun
99.0%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility22.8%
Worse than Avg
Here
22.8%
US
15.3%
VA
16.4%
Loudoun
15.4%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility21.6%
Worse than Avg
Here
21.6%
US
19.5%
VA
20.4%
Loudoun
16.5%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility17.4%
Worse than Avg
Here
17.4%
US
15.5%
VA
14.2%
Loudoun
13.4%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility11.5%
Better than Avg
Here
11.5%
US
14.4%
VA
15.3%
Loudoun
15.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility73.5%
Worse than Avg
Here
73.5%
US
81.8%
VA
73.9%
Loudoun
97.1%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility93.2%
Mixed vs Avgs
Here
93.2%
US
79.8%
VA
73.6%
Loudoun
93.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
VA
1.2%
Loudoun
0.9%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

7deficiencies
4penalties
Well below state avg (14.5)
$9,438 in fines

Ashby Ponds shows recurring issues across all three surveys in food safety, infection control, and care planning that suggest persistent operational challenges. The facility has had repeated deficiencies in food storage and preparation (appearing in 2021, 2022, and 2024) and infection control problems in both 2022 and 2024. While all violations have been corrected according to state records, the pattern of recurring issues in basic safety areas may warrant careful evaluation during your visit.

Feb 22, 2024Routine
8
0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0697Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0698Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0758Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0222Potential for harm · Isolated

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Apr 28, 2022Routine
4
0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0761Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

Mar 26, 2021Routine
10
0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Federal Penalties

Fine

Oct 10, 2023

$2,447

Fine

Oct 2, 2023

$2,098

Fine

Sep 25, 2023

$1,748

Fine

Sep 5, 2023

$3,145

Ownership & Operations

Who Operates This Facility

Owner / Operator

Ashby Ponds INC

Organization Type

nonprofit

Chain Affiliation

Chain Name

Erickson Senior Living

Chain Size

17 facilities nationwide

Chain avg rating: 4.1/5 · Rank 11 of 17

Ownership & Management

Owners

National Senior Communities, INC

Owner · Organization

100%

Bison, Michael

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Ridley, Fred

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Sones, Randall

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Brown, IanOfficer / DirectorBrown, PatriciaOfficer / DirectorClupper, KatherineOfficer / DirectorColins, MaryOfficer / DirectorErstad, EileenOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

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