Lamunlusksanchez Texas State Veterans Home
Strong Medicare quality ratings; families often praise clean and well-maintained facilities. Still worth an in-person visit.
based on 104 Google reviews
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What this means for your family
This facility is an excellent choice for families prioritizing cleanliness and compassionate floor-level nursing care. However, you should closely monitor administrative communication and ensure that specific medical or equipment needs are being documented and addressed by management.
Google Reviews
Google Reviews
104 reviews analyzed“Families generally praise this facility for its exceptionally clean environment and the compassionate, hardworking nature of the nursing and CNA staff. While many long-term residents thrive here, some families have reported serious concerns regarding administrative professionalism, communication gaps during medical crises, and inconsistent responsiveness to resident needs.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facilities
- Compassionate and attentive nursing staff
- Friendly and welcoming atmosphere for visitors
- High standard of resident hygiene and grooming
Concerns
- Administrative and management professionalism (mentioned by 3 reviewers)
- Communication failures regarding medical updates or billing (mentioned by 2 reviewers)
- Inconsistent responsiveness to resident needs/equipment requests (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
The owner uses highly repetitive, template-based responses that rely on specific brand slogans like 'Make Lives Better' and 'best-in-class care.' While they personalize the responses by including the reviewer's name, the core content of the message is almost identical across all reviews.
Questions for Your Tour
- 1We've heard wonderful things about how clean and well-maintained the facility is; could you show us how you maintain those high standards of hygiene for the residents?
- 2Since we are looking for consistent updates, what is your specific process for ensuring family members receive timely medical and billing communications?
- 3How does the nursing team ensure that every resident's individual equipment or daily needs are addressed promptly and consistently?
- 4What kind of daily activities or social programs do you have planned to keep the residents engaged and active?
- 5In the event of a medical emergency after hours, what is the protocol for notifying the family and coordinating care?
- 6We noticed your staff is often described as very compassionate; how do you support and train your team to maintain that welcoming atmosphere?
Personalized based on this facility's data
Key Review Excerpts
“The staff members are kind to the residents and keep them looking clean and sharp. The building was also clean - honestly, I’ve never seen it otherwise.”
“The clinical team is exceptional, the other departments, including the administrator, are not. There is a lack of professionalism and deficient practices.”
“My father in law is a resident and has been for over a year. We have nothing but nice things to say about the staff and the care he receives.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
6
measures
3
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with families filing eight complaints that triggered inspections, revealing issues in medication management, nutrition and dietary services, and resident protection from abuse and neglect. The most recurring problems involve medication errors and labeling, food safety and temperature, and failure to prevent abuse - issues that have persisted across multiple surveys from 2022 through 2024, though all deficiencies have reported correction dates.
Mar 27, 2025Complaint1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Feb 26, 2025Complaint1
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Dec 18, 2024Complaint1
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Jul 11, 2024Routine10
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Keep all essential equipment working safely.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Dec 1, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jun 7, 2023Complaint1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Federal Penalties
Fine
Dec 18, 2024
$21,252
Ownership & Operations
Who Operates This Facility
State of Texas Veterans Land Board
government
TOUCHSTONE VETERANS MANAGEMENT LTD
ROBIN SAFFLE
Chain Affiliation
Texvet
9 facilities nationwide
Chain avg rating: 3.7/5 · Rank 5 of 9
Ownership & Management
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
104 reviews from families & visitors
Official Website
Visit bigspringvethome.com
Medicare data downloads
Original nursing home datasets
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