Big Spring Center for Skilled Care
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 90 Google reviews
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What this means for your family
This facility offers excellent rehabilitation services and a very clean environment, with many families praising the administrative team. However, you should closely monitor communication regarding medical updates and staffing, as multiple families have reported significant issues with responsiveness and neglect during critical care periods.
Google Reviews
Google Reviews
90 reviews analyzed“Families often praise the facility for its warm, professional administration and the compassionate nature of the therapy and nursing teams. However, there are serious, recurring allegations regarding inadequate communication during end-of-life care and instances of resident neglect or understaffing. While many find the environment clean and welcoming, some reviewers report significant issues with medication management and responsiveness to resident needs.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and professional administration
- Excellent rehabilitation and therapy services
- Clean and well-maintained facility
- Friendly and welcoming nursing staff
Concerns
- Lack of communication regarding resident health status or deaths (mentioned by 3 reviewers)
- Understaffing leading to delayed care or neglect (mentioned by 3 reviewers)
- Inconsistent medication management and over-sedation (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
The owner uses highly templated, repetitive language for negative reviews, primarily focusing on directing complainants to a corporate hotline. Positive reviews receive brief, somewhat personalized thanks, but lack depth.
Questions for Your Tour
- 1We've heard wonderful things about your administration team; how do you typically keep families updated on a resident's health changes or daily well-being?
- 2Since your therapy services are highly regarded, could you tell us more about how the rehabilitation process works for new residents?
- 3How does the nursing team manage medication schedules to ensure everything is administered accurately and on time?
- 4What is your protocol for handling medical emergencies or urgent health needs during the overnight hours?
- 5What kind of daily activities or social events do you have planned to keep residents engaged and connected with one another?
- 6With the facility being so well-maintained, how often are the resident rooms and common areas deep-cleaned?
Personalized based on this facility's data
Key Review Excerpts
“The care and compassion given to my aunt by the complete staff only serves to reinforce the fact I placed them at Big Spring Center was the correct decision..”
“I WAS AT BIG SPRING CENTER FOR SKILLED CARE, FOR ABOUT 3 MONTHS, DUE TO AN INJURY TO MY RIGHT LEG ,THE ENTIRE STAFF MADE ME FEEL SO VERY COMFORTABLE AND WELCOME, AS I WAS NOT FROM AROUND THE AREA, AND RESIDING IN HOBBS NM, BUT I MUST SAY THAT I WAS TREATED WITH THE UTMOST RESPECT”
“My father passed away at this facility under hospice care and the nursing home did not alert the family to come visit in fact we were told he was not in imminent danger.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents with depression symptoms
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Big Spring Center has concerning patterns with 12 deficiencies triggered by family complaints, indicating ongoing resident and family dissatisfaction. The facility shows recurring problems with abuse prevention policies, resident rights violations, and medication management across multiple surveys from 2022-2025. While all deficiencies show correction dates, the persistent nature of these issues, particularly repeated abuse prevention violations, suggests systemic problems that warrant careful consideration before placement.
Mar 31, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Feb 27, 2025Routine4
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Oct 11, 2024Complaint2
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
May 14, 2024Complaint3
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 19, 2024Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 25, 2024Routine9
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Federal Penalties
Fine
May 14, 2024
$8,184
Ownership & Operations
Who Operates This Facility
Big Spring I Enterprises, LLC
for profit
CREATIVE SOLUTIONS IN HEALTHCARE, INC
GARY GOODIN
Chain Affiliation
Creative Solutions in Healthcare
149 facilities nationwide
Chain avg rating: 2.7/5 · Rank 58 of 148
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
90 reviews from families & visitors
Official Website
Visit bigspringcenterforskilledcare.com
Medicare data downloads
Original nursing home datasets
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