Trustwell Living at Marcy Place
Families consistently rate this highly — reviewers highlight compassionate and attentive nursing and care staff. Schedule a visit to confirm the fit.
based on 61 Google reviews
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What this means for your family
This facility is an excellent choice for families seeking a warm, community-oriented environment where staff members truly know and respect the residents. The high level of communication and the presence of engaging social activities are standout features. There are currently no major documented concerns regarding care or staffing quality.
Google Reviews
Google Reviews
61 reviews analyzed“Families considering Trustwell Living at Marcy Place can expect a highly compassionate environment, with numerous reviewers praising the staff's dedication and the warm, family-like atmosphere. The facility is frequently commended for its engaging activities and the professionalism of leadership, particularly Melissa and Tristan. While the vast majority of recent feedback is overwhelmingly positive, there are no significant recurring criticisms in the recent review history to note.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing and care staff
- Engaging community activities and events
- Clean and well-maintained facility
- Strong, professional leadership and management
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
The owner uses a mix of highly personalized, empathetic responses for long, detailed reviews and repetitive, templated phrases for shorter reviews. Many responses rely on a small set of recycled sentences like 'Thank you so much for your kind words and support!'
Questions for Your Tour
- 1Since the community is so intimate with 44 residents, how does the staff ensure each person receives that personalized, attentive care mentioned in your reputation?
- 2We've heard great things about the community spirit here; what are some of the favorite weekly activities or special events that residents look forward to most?
- 3With the professional leadership team in place, how do you ensure the facility stays so well-maintained and clean for the residents?
- 4How does the nursing staff handle medical changes or unexpected health needs during the overnight hours?
- 5How do you involve families in the community life and keep us updated on our loved one's well-being?
- 6In such a close-knit setting, how do you foster new friendships and social engagement among the residents?
Personalized based on this facility's data
Key Review Excerpts
“The staff is so kind and patient, always smiling. Melissa and Tristan are amazing, always attentive and on top of things. They’re dedicated to making the residents safe, comfortable and content.”
“I am forever grateful to Marcy Place for the extraordinary care they provided to my dad during his final months. From the moment he arrived, the staff welcomed him with warmth, dignity, and respect.”
“While none of us nor this assisted care center are perfect, I have witnessed the genuine respect shown when they ask my name and then remember it! I feel valued! I am kept well informed about Mama with humor and at him times pictures and texts!”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
The most recent inspection on February 28, 2024, identified one deficiency related to the maintenance of the fire alarm system. This issue was documented as corrected by March 21, 2024, and there are currently no active enforcement actions against the facility.
Feb 28, 2024Routine
Life Safety Code (1 violations)
The facility failed to inspect, test, and maintain fire alarm system components.
Ownership & Operations
Who Operates This Facility
Big Spring AL, LLC
for profit
TRUSTWELL MANAGEMENT BIG SPRING, LLC
TRYSTAN HICKMAN
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
61 reviews from families & visitors
Official Website
Visit trustwellliving.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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