Lakepointe Senior Care and Rehabilitation Center
Strong Medicare quality ratings; families often praise spacious and well-maintained rooms. Still worth an in-person visit.
based on 89 Google reviews
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What this means for your family
This facility shows a pattern of inconsistent care. While some families report excellent experiences with short-term rehab, there are recurring, serious concerns regarding long-term care, specifically regarding call-light response times and hygiene. If you choose this facility, we strongly recommend frequent, unannounced visits and active involvement in your loved one's daily care plan.
Google Reviews
Google Reviews
89 reviews on Google“Lakepointe Senior Care and Rehabilitation Center receives highly polarized feedback, with many families reporting severe neglect, poor hygiene, and unresponsive staff, while others praise the facility for its cleanliness and attentive rehab services. Concerns regarding patient safety, including delayed response times to call lights, inadequate nutrition, and poor communication, are frequently cited by long-term care families. Prospective families should be aware of the significant inconsistency in care quality described across different wings and time periods.”
Quality Themes
Tap a score for detailsStrengths
- Spacious and well-maintained rooms
- Clean facility environment
- Effective short-term rehabilitation therapy
- Some highly dedicated individual staff members
Concerns
- Neglect and slow response to call lights (mentioned by 9 reviewers)
- Poor hygiene and strong odors (urine/feces) (mentioned by 7 reviewers)
- Inadequate or poor quality food (mentioned by 6 reviewers)
- Understaffing and staff unprofessionalism (mentioned by 10 reviewers)
- Poor communication with family members (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 94 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We noticed the facility is very well-maintained and spacious; how do you ensure that the cleanliness and freshness of the environment are kept up across all resident rooms?
- 2Since we want to make sure our loved one is well-attended to, what is your process for ensuring call lights are answered promptly, even during busy shifts?
- 3Could you tell us more about the dining experience, specifically how the menu is planned and how you ensure the food quality and nutrition meet everyone's needs?
- 4What kind of daily activities or social events are available to keep residents engaged and connected with one another?
- 5How does the nursing team handle medication management and what is the protocol if a medical emergency occurs after hours?
- 6We value staying informed, so how do you typically handle communication with family members regarding updates on a resident's well-being?
Personalized based on this facility's data
Key Review Excerpts
“The Aides, Nursing staff and Physical Therapists are exemplary, experienced, patient and kind. Further, several Aides who cared for her previously visit her daily, telling her she's their favorite and give her a genuine hug.”
“Patients put on their lights and no one answers them for hours, patients laying in wet pull-ups cuz no one wants to change them and that's just the tip of the iceberg.”
“I arrived at Lake Pointe in March 2021 after a hit and run that left me supine in a neck brace--18 fractures in total. From the moment I arrived, I received 5 star care: from the nurses and aides, housekeeping and the kitchen. I NEVER had to ring my bell, staff anticipated my needs.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
4
measures
1
measures
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows recurring deficiencies across multiple surveys, with families filing three complaint reports about resident rights, care planning, and medication management. Primary problem areas include fire safety systems, care planning development, daily living assistance, and building safety features like emergency exits and smoke barriers. While all deficiencies show correction dates, similar issues persist across the three-year period, suggesting ongoing compliance challenges that warrant careful consideration during your visit.
Aug 27, 2025Routine6
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Aug 9, 2024Routine12
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Egress Deficiencies
Provide sliding doors free of hazards, operable without special knowledge or effort, and meet weight requirements to set door in motion.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Aug 9, 2024Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Jun 28, 2023Routine13
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Jun 28, 2023Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Federal Penalties
Fine
Jun 28, 2023
$34,034
Ownership & Operations
Who Operates This Facility
Lakepointe Senior Care and Rehabilitation Center
for profit
Chain Affiliation
Nexcare Health Systems
20 facilities nationwide
Chain avg rating: 3.6/5 · Rank 4 of 20 (Best)
Ownership & Management
Owners
Nexcare Holdings, LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
89 reviews from families & visitors
Official Website
Visit lakepointescr.com
Medicare data downloads
Original nursing home datasets
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