Lake Prince Woods
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based on 14 Google reviews
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What this means for your family
While the facility has a history of excellent rehab services and a lovely dining experience, recent reviews present significant red flags regarding management integrity and staff culture. If you choose this facility, prioritize a tour during different shifts and ask specific questions regarding how they monitor safety and prevent theft in the memory care unit.
Google Reviews
Google Reviews
14 reviews on Google“Families seeking rehabilitation or independent living may find the facility's clean grounds and caring staff impressive, as noted by several long-term reviewers. However, recent reviews express severe concerns regarding management, financial priorities, and potential discrimination, alongside a historical report of serious safety issues in the memory care unit.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained grounds
- Caring and professional rehabilitation staff
- High-quality dining and bistro services
- Attentive staff during end-of-life care
Concerns
- Serious safety and theft issues in memory care unit
- Allegations of mismanagement and discriminatory environment
- Prioritizing financial gain over resident dignity
Rating Trends
Tap a year to see what changed
Distribution · 14 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We noticed how much the team values responding to feedback; how do you use resident and family input to improve the daily care experience?
- 2With your specialized memory care certification, what specific protocols are in place to ensure resident belongings and personal safety are always protected?
- 3The dining and bistro services sound wonderful; could you tell us more about how much variety is offered in the daily meal plans?
- 4How does the rehabilitation staff work with residents to maintain their mobility and independence within the community?
- 5In the event of a medical emergency during the night, what is the specific process for contacting physicians and notifying the family?
- 6What kind of daily social activities or outings are available to help residents stay engaged with the local community?
Personalized based on this facility's data
Key Review Excerpts
“This facility was so amazing to my Grandma. They all treated her like family and even called her Grandma, just as she wanted to be called. She was always very clean and taken care of.”
“So happy that my brother was able to receive rehab services here. We saw a great improvement both physically and mentally. The staff was caring, friendly and professional.”
“The cafeteria is outstanding!”
State Inspection History
State Inspections
Source: VA State Licensing Agency
Oct 16, 2025Routine
Type of inspection: Monitoring Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 10/16/2025 (arrival 10:04 a.m. / departure 5:44 p.m.) The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A self-reported incident was received by VDSS Division of Licensing on 06/12/2025 regarding allegations in the area(s) of: Resident Care and Related Services Number of residents present at the facility at the beginning of the inspection: 46 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 1 Number of staff records reviewed: 0 Number of interviews conducted with residents: 0 Number of interviews conducted with staff: 1 The evidence gathered during the investigation supported the self-report of non-compliance with standard(s) or law, and violation(s) were issued. Any violation(s) not related to the self-report but identified during the course of the investigation can also be found on the applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. violation notice. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Darunda Flint, Licensing Inspector at (757)807-9731 or by email at darunda.a.flint@dss.virginia.gov
Based on documents reviewed and interviews, the facility failed to ensure it provided supervision of a resident?s schedule, care, and activities, including attention to specialized needs, such as prevention of falls and wandering from the premises. Evidence: 1. Staff #1 notified the licensing inspector (LI) on 06/12/2025 via an email regarding an incident that occurred at the facility on 06/05/2025. The incident involved memory care resident #1 who exited the memory care gate that the staff left unlocked after the landscapers left the area. 2. In an interview conducted on 10/16/2025 staff #1 confirmed that resident #1 exited from the memory care unit, and that the incident occurred when the memory care courtyard?s gate was left unlocked. Resident #1 exited the gate and entered the healthcare courtyard for an undetermined amount of time. The memory care staff were notified by the healthcare staff that resident #1 was in the healthcare courtyard. Resident #1 was retrieved by the memory care staff. The memory care staff redirected resident #1 to the gate on the healthcare side of the facility and walked down the facilities outside sidewalk back to the memory care unit. 3.An interview was conducted on 11/03/2025 with a collateral contact, the collateral contact reported to the LI that a call was received from the healthcare unit that alerted staff that resident was in the healthcare unit?s courtyard. Upon receiving the call a staff member went to retrieved resident #1 and brought resident #1 back to the memory care unit.
Oct 16, 2025Routine
Type of inspection: Renewal Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 10/16/2025 ( arrival 10:04 a.m. / departure 5:44 p.m.). The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 46 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 4 Number of interviews conducted with residents: 2 Number of interviews conducted with staff: 3 Observations by licensing inspector: Lunch was observed. A medication pass observation was completed. The following were reviewed: fire inspection report, health inspection report, first aid kit, and water temperatures were measured. An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined non-compliance with applicable standard(s) or law, and violation(s) were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact Darunda Flint, Licensing Inspector at (757)807-9731 or by email at darunda.a.flint@dss.virginia.gov
Based on staff record review, the facility failed to ensure the rights and responsibilities of residents in assisted living facilities shall be reviewed annually with each staff person. Evidence of this review shall be the staff person's written acknowledgment of having been so informed, which shall include the date of the review and shall be filed in the resident's or staff person's record. Evidence: 1. Staff #4?s date of hire was noted as 7-11-2017. Staff #4?s record contained last documentation of the review of resident rights annually on 07/16/2019. 2. Staff #1 acknowledged the aforementioned review of resident rights for staff #4.
Based on observations made during the tour of the building, the facility failed to have all interior areas adequately lighted for the safety and comfort of residents and staff. Evidence: 1. In the nourishment medication room on the memory care unit, the overhead light contained several inoperable light bulbs. 2. Staff #1 acknowledged the aforementioned light bulbs were inoperable.
Based on the staff record review, the facility failed to complete the sworn statement or affirmation for all applicants for employment. Evidence: 1. The Sworn statement for staff #3 dated 09/01/2025 did not include documentation of responses for Questions # 1 and # 2. 2. The Sworn statement for staff #5 was not dated.
Based on the onsite record review the facility failed to ensure any person required to obtain a criminal history report shall be ineligible for employment if the report contains convictions of barrier crimes. Evidence: 1. Staff # 2, hired 09/03/2024, criminal record report contains a conviction for one barrier crime (18.2-308.4).
Aug 20, 2024Routine
Type of inspection: Renewal Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 08/20/2024 from 8:45 am to 3:08 pm. The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 36 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 4 Number of staff records reviewed: 3 Number of interviews conducted with residents: 3 Number of interviews conducted with staff: 3 Observations by licensing inspector: Lunch and an activity were observed. A medication pass observation was completed on 3 residents. The following were reviewed: resident and staff records, resident fire and resident emergency drills, and medication carts. Water temperature was measured, and the call bell system was monitored. An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined non-compliance with applicable standard(s) or law, and violation(s) were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact M. Tess Pittman, Licensing Inspector at (757) 641-0984 or by email at tess.pittman@dss.virginia.gov.
Based on record review, the facility failed to ensure six months after placement of the resident in the safe, secure environment and annually thereafter, the licensee, administrator, or designee perform a review of the appropriateness of each resident's continued residence in the special care unit. Evidence: 1. Resident #4 has resided in the safe, secure environment since 6/2023; however, there was no review of appropriateness for continued residence in the special care unit in Resident #4?s record.
Based on observation and interview, the facility failed to ensure there be at least 21 hours of scheduled activities available to the residents each week for no less than two hours each day. Evidence: 1. The activity calendar in safe, secure environment does not include two hours of scheduled activities on Saturdays and Sundays.
Based on record review, the facility failed to annually review the rights and responsibilities of residents with each resident, or their legal representative or responsible individual as stipulated in subsection H of this section. Evidence: 1. The records of Resident #2, Resident #3, and Resident #4 did not include a current written acknowledgement of having been so informed of the review of the rights and responsibilities of residents within the last year.
Based on observation, the facility failed to ensure their written plan for medication management includes methods to prevent the use of outdated medications. Evidence: 1. The following expired medications were observed in the medication carts at the facility: Duloxetine 60 mg capsules expired 08/03/2024 for Resident #7 and Westab Max tablets expired 07/14/2024 for Resident #8.
Based on record review and interview, the facility failed to ensure no medication be started, changed, or discontinued by the facility without a valid order from a physician or other prescriber. Evidence: 1. Resident #4 is being administered Donepezil 10 mg tablet once daily starting 7/19/2024; however, the facility was unable to provide a valid order from a physician or other prescriber for this change in medication.
Oct 5, 2023Routine
Type of inspection: Monitoring Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 10/05/2023. The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 36 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 4 Number of staff records reviewed: 3 Observations by licensing inspector: Lunch and an activity were observed. A medication pass observation was completed for 3 residents. The following were reviewed: resident and staff records, medication carts, water temperatures, and the call bell system. An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined non-compliance with applicable standard(s) or law, and violation(s) were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact M. Tess Pittman, Licensing Inspector at (757) 641-0984 or by email at tess.pittman@dss.virginia.gov.
Based on record review, the facility failed to ensure each direct care staff member maintain current certification in first aid from the American Red Cross, American Heart Association, National Safety Council, American Safety and Health Institute, community college, hospital, volunteer rescue squad, or fire department. Evidence: 1. Staff #4 works as direct care staff and does not have a current certification in first aid.
Based on record review, the facility failed to review and update individualized service plans as needed for a significant change of a resident?s condition. Evidence: 1. Resident #2 obtained a DNR on 05/09/2023; however, Resident #2?s ISP
Based on observation, the facility failed to ensure their written plan for medication management includes methods to prevent the use of outdated medications. Evidence: 1. The following expired medications were observed in the medication carts at the facility: PRN
Based on observation, the facility failed to ensure the medication cart be locked and the individual responsible for medication administration shall keep the keys to the storage area on their person. Evidence: 1. At approximately 11:25 am on 10/05/2023, one of the medication carts across from the nursing station in the assisted living was observed to be unlocked and unattended. Later, at 12:55 pm, the medication cart in the living area in the assisted living was observed to be unattended and unlocked with the key in the lock.
Based on record review and interview, the facility failed to ensure medications be administered in accordance with the physician's or other prescriber?s instructions and consistent with the standards of practice outlines in the current medication aide curriculum approved by the Virginia Board of Nursing. Evidence: 1. A self-reported incident was received on 08/10/2023 regarding a medication error. Resident #4 was given the wrong dose of insulin which resulted in the resident being admitted for observation for 2 days due to hypoglycemia. Staff #1 provided additional information during the onsite inspection and acknowledged the medication error occurred. 2. Resident #1 has an order to be administered an Amlodipine 5 mg tablet once daily and a Losartan 50 mg tablet two times daily with both medications having a parameter to hold if SBP<110 and or Pulse <60. On 10/03/2023, Resident #1?s vitals were documented as 120/58 with a pulse of 61 at 8 am; however, the MAR
Aug 23, 2022Routine
Type of inspection: Renewal Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: 08/23/2022 from 8:55 am to 3:20 pm. The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 30 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 6 Number of staff records reviewed: 4 An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined non-compliance with applicable standard(s) or law, and violation(s) were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact M. Tess Pittman, Licensing Inspector at (757) 641-0984 or by email at tess.pittman@dss.virginia.gov.
Based on record review, the facility failed to ensure prior to admission to a safe, secure environment, residents have been assessed by an independent clinical psychologist licensed to practice in the Commonwealth or by an independent physician as having a serious cognitive impairment due to a primary psychiatric diagnosis of dementia with an inability to recognize danger or protect his own safety and welfare. Evidence: 1. Resident #2 admitted to the safe, secure environment on 06/08/2021; however, there is not an assessment of serious cognitive impairment completed in the resident?s record.
Based on record review, the facility failed to ensure the comprehensive individualized service plan be completed within 30 days after admission and include the required items listed in the standard. Evidence: 1. The most current ISP
Based on observation, the facility failed to ensure their written plan for medication management includes methods to prevent the use of outdated medications. Evidence: 1. The following expired medications were observed in the medication carts at the facility: Acetaminophen 500 mg caplets expired 11/2015 for Resident #5 and Vitamin D2 25mg softgels expired 10/2020 for Resident #8.
Based on observation, the facility failed to ensure a first aid kit for the building contain items as identified in the standard. Evidence: 1. The building first aid kit did not include scissors and contained expired antiseptic ointment (expired 11/2021).
Oct 5, 2021Routine
A renewal inspection was initiated on 10/5/2021 and concluded on 10/20/2021. The Administrator was contacted by telephone to initiate the inspection. The Administrator/AL Director reported that the current census was 28. The inspector emailed the Administrator/AL Director a list of items required to complete the remote documentation review portion of the inspection. The inspector reviewed 3 resident records, 3 staff records, staff schedule, activity calendar, fire and emergency drills, and menus submitted by the facility to ensure documentation was complete. Two inspectors conducted the on-site portion of the inspection on 10/19/2021. An exit interview was conducted with the Administrator/AL Director on the date of inspection, where findings were reviewed and an opportunity was given for questions, as well as for providing any information or documentation which was not available during the inspection. Information gathered during the inspection determined non-compliance(s) with applicable standards or law, and violations were documented on the violation notice issued to the facility.
Based on documentation review, the facility failed to ensure the Individualized Service Plan ( ISP
Based on documentation review and interview, the facility failed to ensure oversight at least every six months of special diets by a dietitian or nutritionist for each resident who has such a diet. Evidence: 1. During documentation review, Resident #4 has an order for a No Added Salt diet dated 08-01-2021. 2. During interview, Staff #4 could not provide documentation that Resident #4 has been seen by a dietitian or nutritionist for oversight of special diet.
Based on documentation review and interview, the facility failed to implement their written plan for medication management which includes methods to ensure that each resident's prescription medications and any over-the- counter drugs and supplements ordered for the resident are filled and refilled in a timely manner to avoid missed dosages. Evidence: 1. During review of the MAR
Based on observation, the facility failed to ensure the resident's record contained the physician's or other prescriber's signed written order or a dated notation of the physician's or other prescriber's oral order. Evidence: 1. During an inspection of the facility on 10-19-2021 with Staff #4, the Licensing Inspector observed two bottles of TUMs in Resident #5?s bathroom. Staff #4 removed the items from apartment and stated these items may have been brought in with or from family members. 2. During an inspection of the facility on 10-19-2021 with Staff #4, the Licensing Inspector observed a container of roll-on Aspercreme on Resident?s #6 walker. 3. During interview on 10-20-2021, Staff #4 confirmed Resident #5 and Resident #6 did not have a physician?s order for the medications observed.
Based on observation, the facility failed to ensure a fire and emergency evacuation drawing include areas of refuge and assembly areas. Evidence: 1. During an inspection of the facility on 10-19-2021, adjacent to the posted activity calendar, a fire evacuation plan of the first floor was present. In the legend, the area of refuge and assembly area were noted; however, the actual placement of these two areas were not on the map of the fire evacuation plan posted. 2. During interview on 10-20-2021, Staff #4 acknowledged the posted fire and emergency evacuation drawings did not include the area of refuge or assembly area.
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