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Nursing HomeMedicaid Investigative

Nans Pointe Rehabilitation and Nursing

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

200 West Constance Road, Suffolk, VA 23434148 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.5/5

based on 58 Google reviews

5
4
3
2
1
Nans Pointe Rehabilitation and Nursing Nursing Home in Suffolk, VA — Street View
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6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (29 vs median 11.0)
  • High staff turnover (58%)
  • High RN turnover (80%)

Below average in VA · Critically understaffed (RN) · Best in EASTERN HEALTHCARE GROUP chain · $5,293 in fines

Source: Medicare data

What this means for your family

The facility has seen a significant shift in leadership and culture in 2025, which many families now praise. However, because there are conflicting reports regarding basic hygiene and staffing, we strongly recommend an unannounced visit to check the cleanliness of the facility and observe staff responsiveness firsthand.

Google Reviews

Google Reviews

58 reviews on Google
Nans Pointe Rehabilitation and Nursing has recently undergone a significant leadership transition, with many reviewers reporting a positive '360-degree' turnaround in management and staff morale since early 2025. While recent feedback is overwhelmingly positive regarding the new administration and facility atmosphere, there are serious historical and isolated reports of poor hygiene, staffing shortages, and unprofessional communication that families should investigate during an in-person tour.

Quality Themes

Tap a score for details
Food8.0Staff7.0Clean5.0Activities9.0MedsN/AMemoryN/AComms5.0Value8.0

Strengths

  • Attentive and compassionate nursing staff
  • Effective rehabilitation therapy programs
  • Positive, proactive new management team
  • Engaging activities and community atmosphere

Concerns

  • Poor facility hygiene and sanitation (roaches, lack of cleaning supplies) (mentioned by 2 reviewers)
  • Understaffing leading to slow response times (mentioned by 2 reviewers)
  • Unprofessional or unresponsive communication with families (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.02021(1)4.02024(8)4.52025(28)4.72026(24)

Distribution · 61 analyzed

5
51
4
2
3
2
2
0
1
6
17 reviews posted between Apr 16, 2026Apr 18, 2026 · 17 were 5-star

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed the management team has been very active in responding to community feedback lately; what specific improvements are being implemented regarding facility cleanliness and sanitation?
  • 2With the recent focus on new management, what steps are being taken to increase staffing levels to ensure more timely responses to resident needs?
  • 3Could you tell us more about the daily activity calendar and how you keep the residents engaged with the community atmosphere?
  • 4What is the protocol for handling medical emergencies or urgent care needs during the overnight hours?
  • 5How does the therapy team work with residents to ensure their rehabilitation programs are tailored to their specific recovery goals?
  • 6What is the best way for us to stay in consistent and proactive communication with the nursing staff regarding our loved one's care updates?

Personalized based on this facility's data


Key Review Excerpts

At times they were undermanned but the staff still looked out for me... I can tell they really cared about their profession as well as their patients.

Rehab patient · 2025★★★★

The new administrator and DON are like the ultimate power team !! The receptionist is always so sweet and helpful she is always in a great mood , the admissions coordinator rocks !

Visitor/Community member · 2025★★★★★

This place is filthy. Roaches big and small everywhere. No hot water which mean the residents the patients which are your loved ones is not getting cleaned at all.

Job applicant/Visitor · 2025☆☆☆☆
Source: 58 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.30hrs
40%
Registered nurses for medical care
Total Nursing
3.39hrs
83%
All nurses + aides combined
Staff Turnover
61%
Lower is better (< 30% = good)
RN Turnover
82%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

7

measures

Worse Than Avg

9

measures

Mixed Results

1

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility62.6%
Worse than Avg
Here
62.6%
US
93.4%
VA
91.0%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility68.1%
Worse than Avg
Here
68.1%
US
95.5%
VA
94.0%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility5.6%
Better than Avg
Here
5.6%
US
15.5%
VA
14.2%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility25.8%
Worse than Avg
Here
25.8%
US
19.4%
VA
22.0%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility14.3%
Better than Avg
Here
14.3%
US
19.5%
VA
20.4%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility20.5%
Worse than Avg
Here
20.5%
US
15.3%
VA
16.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility14.4%
Worse than Avg
Here
14.4%
US
79.8%
VA
73.6%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility17.5%
Worse than Avg
Here
17.5%
US
81.8%
VA
73.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.3%
Better than Avg
Here
0.3%
US
1.6%
VA
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

33deficiencies
Well above state avg (14.5)
9 complaint-triggered
$5,293 in fines

This facility has concerning patterns with 70 deficiencies across four surveys, including recent complaint-triggered issues from families that remain uncorrected. The most recurring problems involve care quality standards, infection control, and medication management. While most historical deficiencies were corrected, a 2025 complaint survey found ongoing issues with care quality, infection prevention, and lab services that lack correction plans, suggesting persistent operational challenges families should carefully evaluate.

Apr 25, 2026Complaint
4
0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0835Potential for harm · IsolatedCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0837Potential for harm · IsolatedCorrected

Administration Deficiencies

Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.

0867Potential for harm · IsolatedCorrected

Administration Deficiencies

Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.

Oct 23, 2025Complaint
5
0577Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0773Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.

0825Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or get specialized rehabilitative services as required for a resident.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jul 12, 2022Routine
30
0697Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0804Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0814Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0760Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0840Potential for harm · PatternCorrected

Administration Deficiencies

Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.

0868Potential for harm · PatternCorrected

Administration Deficiencies

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

0883Potential for harm · PatternCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0886Potential for harm · PatternCorrected

Infection Control Deficiencies

Perform COVID19 testing on residents and staff.

0908Potential for harm · PatternCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

0925Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0620Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Not require residents to give up Medicare or Medicaid benefits, or pay privately as a condition of admission; and must tell residents what care they do not provide.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0727Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0865Potential for harm · IsolatedCorrected

Administration Deficiencies

Have a plan that describes the process for conducting QAPI and QAA activities.

0881Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0882Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.

0885Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Report COVID19 data to residents and families.

0200Potential for harm · IsolatedCorrected

Egress Deficiencies

Meet other general requirements.

0915Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper power supply for life support equipment.

0006Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct risk assessment and an All-Hazards approach.

0007Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Address patient/client population and determine types of services needed.

0013Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop Emergency Preparedness policies and procedures.

0037Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish staff and initial training requirements.

May 16, 2019Routine
21
0625Potential for harm · PatternCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0622Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0712Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that the resident and his/her doctor meet face-to-face at all required visits.

0727Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0881Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0223Potential for harm · IsolatedCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0521Potential for harm · IsolatedCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0741Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0919Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the use of electrical equipment.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0007Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Address patient/client population and determine types of services needed.

0015Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Address subsistence needs for staff and patients.

0023Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures for medical documentation.

Aug 10, 2017Routine
14
0333Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure that residents are safe from serious medication errors.

0278Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment by a qualified health professional.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0521Potential for harm · PatternCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0224Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from mistreatment, neglect and misappropriation of personal property.

0285Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program for mentally-ill and mentally-retarded patients.

0315Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that each resident who enters the nursing home without a catheter is not given a catheter, unless medically necessary, and that incontinent patients receive proper services to prevent urinary tract infections and restore normal bladder functions.

0431Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Maintain drug records and properly mark/label drugs and other similar products according to accepted professional standards.

0741Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0919Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the use of electrical equipment.

0167Minimal · PatternCorrected

Resident Rights Deficiencies

Allow residents to easily view the results of the nursing home's most recent inspection.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Nans Pointe Rehabilitation and Nursing

Organization Type

for profit

Chain Affiliation

Chain Name

Eastern Healthcare Group

Chain Size

18 facilities nationwide

Chain avg rating: 1.3/5 · Rank 3 of 17 (Best)

Ownership & Management

Owners

Va Snf Operations Holdings LLC

Owner · Organization

100%

Jj United Tr

Owner (parent company) · Organization

50%

Key personnel

Bryant, TameikaW-2 Managing EmployeeShapiro, AkivaOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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