Nursing Home Medicare 5-star

Lake Prince Woods, INC

Strong Medicare quality ratings; public reviewers often praise compassionate and attentive nursing staff. Still worth an in-person visit.

100 Anna Goode Way, Suffolk, VA 23434|40 beds|Licensed & active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

3.5/5

based on 15 Google reviews

(757) 923-5500 Directions Website

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What this means for your family

Lake Prince Woods, INC has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: compassionate and attentive nursing staff and clean and well-maintained grounds. Review the component ratings and current source records before deciding.

Google Reviews

17 public Google reviews available

Lake Prince Woods presents a stark contrast in experiences, with some families praising the compassionate, family-like care and high-quality dining, while others report severe issues regarding management, safety, and ethical conduct. Critical concerns raised include allegations of theft, neglect in the memory care unit, and reports of discriminatory practices within the facility. Prospective families should weigh the positive reports of rehab and staff warmth against the serious, recurring allegations of poor oversight and safety lapses.

Quality Themes

Tap a score for details

Strengths

Compassionate and attentive nursing staff
Clean and well-maintained grounds
High-quality dining and food services
Effective rehabilitation therapy

Concerns

Serious safety and neglect issues in memory care (mentioned by 2 reviewers)
Poor management and lack of professional oversight (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 17 analyzed

How They Respond to Reviews

40%response rate

This facility responds to some reviews.

Questions for Your Tour

1With your high CMS staffing rating, how do you ensure that the nursing team stays closely connected with families regarding daily updates?
2We noticed your team is very active in responding to feedback; how does management use resident and family input to improve facility oversight?
3What specific safety protocols and supervision measures are in place for residents in the memory care unit?
4Since food quality is a known strength here, could you tell us more about how the dining services are structured and how much choice residents have?
5How does the facility handle medical emergencies or sudden changes in a resident's health during the night?
6What kind of daily activities or social programs are available to keep residents engaged and active in the community?

Personalized based on this facility's data

Key Review Excerpts

“They all treated her like family and even called her Grandma, just as she wanted to be called. She was always very clean and taken care of.”

Grandchild of resident · 2024★★★★★

“We discovered a number of problems in just a few days that included theft, staff members using my mother's hairbrush, other residents sleeping in my mother's bed while she had to sleep on the floor for hours at a time.”

Memory care family member · 2018★☆☆☆☆

“This facility has proven, time and again, that it is more concerned with the net worth of the families it serves than with providing care, dignity, and support to those at the end of their lives.”

Family member of potential resident · 2025★☆☆☆☆

Source: 17 Google reviews in the current analysis set

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

0.78hrs

Registered nurses for medical care

Total Nursing

4.83hrs

All nurses + aides combined

Staff Turnover

38%

Lower is better (< 30% = good)

This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 16 measures

Medicare Rating

3/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents who got a urinary tract infection

↓ Lower is better

This Facility25.5%

Worse than Avg

Here

25.5%

1.6%

Residents with depression symptoms

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

12.8%

18.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility5.0%

Better than Avg

Here

5.0%

19.5%

20.6%

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility7.3%

Better than Avg

Here

7.3%

19.0%

21.8%

Residents on antipsychotic medication

↓ Lower is better

This Facility6.3%

Better than Avg

Here

6.3%

15.4%

14.2%

Residents vaccinated for pneumonia

↑ Higher is better

This Facility85.2%

Worse than Avg

Here

85.2%

93.5%

90.9%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility71.2%

Worse than Avg

Here

71.2%

82.0%

73.7%

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility71.2%

Worse than Avg

Here

71.2%

79.8%

73.6%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.9%

Better than Avg

Here

0.9%

1.6%

1.3%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

10findings in history

Latest survey: 3 · well below VA avg (14.5)

Lake Prince Woods shows a mixed record with 17 deficiencies across three surveys, all corrected by the facility. The most recurring issues involve environmental safety and electrical systems, appearing in multiple inspections from 2017 through 2022. Additional concerns included care planning, medication management, and infection control. While all deficiencies were addressed, the persistence of electrical and safety issues across different years suggests ongoing maintenance challenges that families should discuss during visits.

Nov 26, 2025Routine3 findings

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0847Potential for harm · IsolatedCorrected

Administration Deficiencies

Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Feb 3, 2022Routine4 findings

0511Potential for harm · WidespreadCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0761Potential for harm · PatternCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0881Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

Aug 29, 2019Routine3 findings

0914Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0919Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the use of electrical equipment.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Lake Prince Woods, INC

Organization Type

nonprofit

Chain Affiliation

Chain Name

Everyage Senior Living

Chain Size

3 facilities nationwide

Chain avg rating: 4.5/5 · Rank 1 of 4 (Highest rating)

Ownership & Management

Key personnel

Thie, RonaldOfficer / DirectorTobin, CoryOfficer / DirectorEveryage5% or Greater Security InterestAbernethy, JuliusOfficer / DirectorAlcorn, GregoryOfficer / Director

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(757) 923-5500

lakeprincewoods.org

100 Anna Goode Way

Suffolk, VA 23434

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

15 reviews from families & visitors

Official Website

Visit lakeprincewoods.org

Medicare data downloads

Original nursing home datasets

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