Lake Montgomery Health and Rehabilitation Center
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy teams. Still worth an in-person visit.
based on 76 Google reviews
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What this means for your family
This facility has a strong rehabilitation program and many dedicated staff members who provide compassionate care. However, because multiple families have reported serious issues with hygiene and communication, we strongly advise you to conduct unannounced visits during weekends or evenings to verify the standard of care for yourself.
Google Reviews
Google Reviews
76 reviews analyzed“Lake Montgomery Health and Rehabilitation Center receives highly polarized feedback, with many families praising the dedicated therapy team and individual staff members for their kindness. However, significant concerns regarding basic hygiene, understaffing, and poor communication persist, with multiple reports of residents being left in soiled conditions or families being ignored during medical emergencies. Prospective families should weigh the positive experiences of rehab patients against these recurring reports of neglect and administrative unresponsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy teams
- Warm, attentive individual nursing and CNA staff
- Welcoming and helpful front-office personnel
- Clean and well-maintained facility environment (noted by several visitors)
Concerns
- Hygiene and neglect (e.g., residents left in soiled diapers for extended periods) (mentioned by 3 reviewers)
- Chronic understaffing leading to poor patient care (mentioned by 3 reviewers)
- Poor communication regarding medical status and hospital transfers (mentioned by 3 reviewers)
- Rude or dismissive administrative and management staff (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the facility's strong reputation for physical and occupational therapy, how do you integrate those sessions into a resident's daily routine to ensure they stay active?
- 2We noticed some concerns regarding hygiene and timely assistance; could you walk us through your process for monitoring and responding to residents' personal care needs throughout the day and night?
- 3How do you manage communication with families regarding a resident's changing medical status or if a hospital transfer becomes necessary?
- 4With the current staffing levels, how do you ensure that every resident receives consistent, attentive care during peak hours and shift changes?
- 5I noticed your team responds to some online feedback; how do you use that input from families to improve your internal management and communication processes?
- 6What protocols are in place to ensure that medication management is handled accurately and that families are kept informed of any adjustments to a loved one's treatment plan?
Personalized based on this facility's data
Key Review Excerpts
“My 85yr old dad came here to go through physical therapy after getting sick and going into the hospital. All the Administration, Physical Therapy, Nursing,CMA and all the rest of the staff were wonderful.”
“I would not recommend this facility for someone who is incompetent. I came in to visit my grandfather on several occasions and he was fully soaked in his own urine. I never got updates and would always have to find someone to ask about his progress.”
“My mother has been sitting in a wet diaper for over 6 hours. This isn't the first time, she's told me this. Maybe I should send some inspectors in to see what's really going on in this facility.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
1
measures
3
measures
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents with depression symptoms
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints leading to three recent deficiencies in January 2026 involving failure to notify families of resident changes, inadequate care planning, and medical record issues. The facility shows recurring problems with resident assessments and care planning across multiple surveys, along with ongoing fire safety concerns including sprinkler system maintenance. While most historical issues have correction dates, the recent complaint-triggered deficiencies suggest ongoing concerns with communication and care coordination that families should investigate during visits.
Jan 29, 2026Complaint3
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jul 31, 2025Routine7
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Apr 11, 2024Routine4
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Dec 1, 2022Routine4
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Ownership & Operations
Who Operates This Facility
Lake Montgomery Health and Rehabilitation Center
for profit
Chain Affiliation
Robert Schoenfeld
8 facilities nationwide
Chain avg rating: 3.3/5 · Rank 4 of 8
Ownership & Management
Owners
Lake City Holdco LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
76 reviews from families & visitors
Official Website
Visit lakemontgomeryhrc.com
Medicare data downloads
Original nursing home datasets
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