Baya Pointe Nursing and Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 107 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- High staff turnover (69%)
- High RN turnover (91%)
Bottom 25% in FL · Critically understaffed (RN) · Worst in ASTON HEALTH chain · $157,180 in fines
What this means for your family
While recent management changes appear to have improved the facility's cleanliness and staff morale, the facility still struggles with critical inconsistencies in patient care. Families should be highly vigilant regarding medication schedules and call light response times; we recommend conducting unannounced visits to verify the level of attention your loved one receives.
Google Reviews
Google Reviews
107 reviews analyzed“Baya Pointe Nursing and Rehabilitation Center receives highly polarized feedback, with recent reviews showing a sharp divide between those praising the facility's cleanliness and friendly staff and those reporting serious neglect. Families frequently cite concerns regarding delayed medication administration, slow response times to call lights, and missing personal belongings. While some visitors report a welcoming environment and professional rehab services, others describe the care as inconsistent and understaffed.”
Quality Themes
Tap a score for detailsStrengths
- Friendly, welcoming reception staff
- Clean and odor-free facility environment
- Professional and attentive rehabilitation therapy team
- Helpful administrative communication for some families
Concerns
- Significant delays in medication administration (mentioned by 5 reviewers)
- Slow or non-existent response to call buttons/patient needs (mentioned by 6 reviewers)
- Theft or loss of personal clothing and belongings (mentioned by 4 reviewers)
- Poor food quality and lack of appropriate dietary options (mentioned by 4 reviewers)
- Understaffing leading to hygiene and mobility issues (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that administrative communication is often praised here; what is the best way for our family to stay in the loop regarding my loved one's daily care and progress?
- 2Given the importance of timely medication, could you walk us through your current process for ensuring residents receive their doses on schedule?
- 3We understand that responding to resident needs promptly is vital; what is your current protocol for monitoring and answering call buttons during peak hours?
- 4We’ve read that residents sometimes struggle with lost personal items; what systems do you have in place to label and track clothing and personal belongings?
- 5We see that you are active in responding to feedback online; how do you use that family input to make tangible improvements to the dining experience and menu variety?
- 6Since staffing levels are a top priority for us, could you explain how you ensure that residents receive consistent assistance with mobility and personal hygiene throughout the day?
Personalized based on this facility's data
Key Review Excerpts
“The nurses are great! The management needs a lot of work! They take all their patients money. Which of course is government issued normally. Just thankful for the nurses and front desk!”
“I have witnessed him not getting meds on time and not getting a nurse for up to 20 minutes or more when begging for one. I have heard them over the phone many times talking very rude and putting him off.”
“The staff here are amazing. They are caring, compassionate, and professional. I have been able to maintain a since of dignity while they assist me with my personal and cleaning needs.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
1
measures
1
measures
Residents with depression symptoms
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Multiple families have filed complaints triggering serious deficiencies including resident abuse protection and improper care delivery. The facility shows recurring problems with infection control, care planning, and safety systems across multiple surveys. While all deficiencies report correction dates, the pattern of repeated issues in infection control and resident care suggests ongoing quality challenges that families should carefully evaluate.
Jan 22, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Aug 14, 2025Routine4
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 30, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 10, 2024Routine14
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Sep 14, 2023Complaint1
Construction Deficiencies
Meet other general requirements.
Jul 7, 2023Complaint5
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Federal Penalties
Fine
Jul 7, 2023
$157,180
Ownership & Operations
Who Operates This Facility
Baya Pointe Nursing and Rehabilitation Center
for profit
Chain Affiliation
Aston Health
30 facilities nationwide
Chain avg rating: 2.5/5 · Rank 25 of 30 (Worst)
Ownership & Management
Owners
Baya Pointe Opco Holdings LLC
Owner · Organization
Gutman, Samuel
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
107 reviews from families & visitors
Official Website
Visit bayapointerehab.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 3 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Lake Montgomery Health and Rehabilitation Center
1.1 miNursing Home · Lake City, FL
Lake City Healthcare and Rehabilitation Center
1.5 miNursing Home · Lake City, FL
Solaris Healthcare Lake City
1.5 miNursing Home · Lake City, FL