Lake Forest Senior Living at Hot Springs Village
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 15 Google reviews
Watch Lake Forest Senior Living at Hot Springs Village
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- High staff turnover (78%)
- High RN turnover (88%)
Bottom 25% in AR · Below recommended RN staffing · Very high staff turnover · $13,627 in fines · Very few deficiencies
What this means for your family
While the facility has a pleasant campus and some helpful therapy staff, the recent trend of negative reviews regarding basic patient care and responsiveness is concerning. Families should conduct an unannounced visit during off-hours to observe staffing levels and ask management directly how they handle communication with out-of-state family members.
Google Reviews
Google Reviews
15 reviews on Google“Lake Forest Senior Living at Hot Springs Village receives highly polarized feedback, with recent reviews highlighting significant concerns regarding responsiveness and basic care standards. While some visitors praise the physical campus and specific therapy staff, multiple families report long wait times for assistance, poor communication, and declining service quality following corporate changes.”
Quality Themes
Tap a score for detailsStrengths
- Professional physical therapy staff
- Attractive campus grounds
- Friendly atmosphere (noted in older reviews)
Concerns
- Slow response times to call buttons and assistance requests (mentioned by 2 reviewers)
- Poor communication with family members regarding patient status (mentioned by 2 reviewers)
- Declining quality of care and services under new management (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 17 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1With the current staffing levels, what is the average response time for a call button alert during the evening and overnight shifts?
- 2I noticed the facility has undergone recent management changes; how are you currently working to ensure consistent communication with families regarding a loved one's daily health status?
- 3Given the feedback regarding dining experiences, what steps are being taken to improve the quality and variety of the meals served to residents?
- 4I appreciate that the team responds to some online feedback; how do you utilize that family input to make tangible improvements to the quality of care?
- 5Since the physical therapy team is highly regarded here, how do you integrate their services into the daily activity schedule to keep residents active and engaged?
- 6What is your specific protocol for handling medical emergencies, and how quickly can a resident expect to be transitioned to a higher level of care if their needs change?
Personalized based on this facility's data
Key Review Excerpts
“My mom was here for a little over a week, from day one when she pushed her button for assistance it was rare that it took less than 15 minutes for someone to come help her. There was a time when she waited 2 hours needing to use the restroom.”
“The food was so poor that after wrestling with on-site management for 2.5 years my mom finally decided to move out. All budgets have been cut including house keeping for the residents.”
“He received no oral care or bathing. We are from out of state and before we arrived we could not speak or get calls back from the nursing staff on his condition.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
9
measures
4
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has 18 deficiencies across recent surveys, with families filing complaints that triggered inspections regarding emergency care and accident prevention. The most recurring issues involve care quality, infection control, and food safety, with repeated problems in providing appropriate treatment and maintaining safety standards. While all deficiencies show correction dates, the pattern of recurring issues in core care areas warrants careful consideration during your visit.
Sep 5, 2025Routine2
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 26, 2024Complaint1
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Jun 12, 2024Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jul 7, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 7, 2023Routine7
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Federal Penalties
Fine
Sep 26, 2024
$13,627
Ownership & Operations
Who Operates This Facility
Lake Forest Senior Living at Hot Springs Village
for profit
Chain Affiliation
Continuum Healthcare
13 facilities nationwide
Chain avg rating: 2.4/5 · Rank 8 of 12
Ownership & Management
Owners
Golberg, Ephriam
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Lieber, Joseph
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Tobias, Lauren
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Yunger, Josef
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
15 reviews from families & visitors
Official Website
Visit hotspringssl.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 3 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
The Blossoms at the Village Rehab & Nursing Center
5.8 miNursing Home · Hot Springs, AR
Belvedere Nursing and Rehabilitation Center, LLC
8.6 miNursing Home · Hot Springs, AR
The Springs of Park Ave
10.4 miNursing Home · Hot Springs, AR