Public Google reviewers rate this highly and often mention welcoming and professional staff. Schedule a visit to confirm the fit.
based on 85 Google reviews
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Public Google reviewers rate La Siena highly. Reviewers highlight: welcoming and professional staff, beautiful, well-maintained, and clean facilities. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
La Siena is widely praised for its beautiful, resort-like atmosphere and a welcoming, professional staff that creates a warm, non-institutional environment. While many families highlight the excellent amenities and social events, some recent critical reviews express serious concerns regarding rising costs and a perceived decline in dining quality and management responsiveness.
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Key Review Excerpts
“Our family looked at quite a few Assisted Living Facilities for our mom but they all felt too sterile and institutional until we discovered La Siena. This place is warm, inviting with a "hotel -cruise ship" feeling.”
“My Mom recently moved into LaSiena and it has exceeded all of our expectations. We were expertly guided through the entire process and all of our questions were quickly answered.”
“The quality of food and service has deteriorated dramatically over the past year. The Chef is unresponsive to, and dismissive of, criticism.”
Source: AZ State Licensing Agency
An on-site investigation of complaints AZ00217894 and AZ00211259 was conducted on October 28, 2024, and the following deficiencies were cited :
Based on documentation review, record review, and interview, the manager failed to ensure the health care institution developed and administered a training program for all staff regarding fall prevention and fall recovery that included initial training and continued competency training. The deficient practice posed a risk to the physical health and safety of a resident. Findings include: 1. A review of E1's personnel record revealed training in fall prevention and fall recovery was not available for review for the years 2023 and 2024. However the initial training was completed in June 2018. 2. A review of E2's personnel record revealed continued competency training in fall prevention and fall recovery. However there was no date to verify when the continued competency training in fall prevention and fall recovery took place. 3. In an interview, E1 acknowledged E1 did not have fall training and fall recovery training available for review at the time of the inspection for 2023 and 2024. E1 acknowledged E2 had continued competency training in fall prevention and fall recovery but there was no date to verify when the training took place.
Based on record review and interview, the manager failed to ensure when a resident had an incident resulting in the resident needing medical services, a caregiver documented any action taken to prevent the incident from occurring in the future, for one of two residents reviewed who had an incident resulting in the resident needing medical services. The deficient practice posed a health and safety risk. Findings include: 1. A review of R2's medical record revealed incident reports dated in August 2024 and October 2024 that indicated medical services were required. The documentation did not include any action taken to prevent the incident from occurring in the future. 2. In an interview, E1 acknowledged R2 had incidents resulting in needing medical services and R2's medical record did not include documentation of any action taken to prevent the incidents from occurring in the future.
Based on record review and interview, the manager failed to ensure a caregiver's skills and knowledge were verified and documented before providing physical health services and according to policies and procedures, for one of two caregivers sampled. The deficient practice posed a health and safety risk. Findings include: 1. A review of E2's personnel record revealed a job description, which included but not limited to: - "Customizing Supportive services that are tailored to the specific needs and preferences of residents and their families" - "Delivering services and monitoring resident needs according to the resident's service plan including; personal care, monitoring health needs and assisting residents with medications (as delegated by the LPN) per state regulations" 2. A review of E2's personnel record revealed a document titled, "Caregiver Orientation training Verification (AZ)" which had a section titled, "Caregiver Orientation Training." This section had the following courses that were presented to the Compliance Officer as the skills and knowledge verification: - Introduction; - SRG Policies and Forms; - Resident Rights; - Cultural Competency; and - Emergency preparedness. However these courses do not list the specific skills and knowledge necessary for the caregiver or assistant caregiver to provide the expected assisted living services as mentioned in the job description. 3. In an interview, E1 acknowledged the orientation training do not list the specific skills and knowledge necessary for the caregiver to provide the expected assisted living services as mentioned in the job description
An on-site investigation of complaint AZ00208121 was conducted on May 21, 2024, and no deficiencies were cited.
An on-site investigation of complaints AZ00205486 and AZ00205664 was conducted on January 29, 2024, and no deficiencies were cited .
An on-site investigation of complaints AZ00198610 and AZ00199022 was conducted on August 8, 2023 and no deficiencies were cited.
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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