Strong Medicare quality ratings; public reviewers often praise beautiful, well-maintained grounds and facilities. Still worth an in-person visit.
based on 76 Google reviews
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The Terraces of Phoenix has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: beautiful, well-maintained grounds and facilities and high-quality dining options and variety. Review the component ratings and current source records before deciding.
The Terraces of Phoenix is a large senior living community that receives high praise for its beautiful grounds, upscale amenities, and active lifestyle offerings. However, families should be aware of significant, recurring complaints regarding the quality of care in the skilled nursing and rehab units, specifically concerning communication gaps, understaffing, and inconsistent medical oversight.
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Key Review Excerpts
“The staff are very kind and understanding and the physical therapy has helped my Nana immensely. Before coming here, my Nana had fallen several times and severely damaged her spine and after only a few months she might be able to come home soon.”
“My husband was there for 2 months. He would not have walked out without the care and prayers from everyone. The physical therapists, nurses, aides, management, dining personnel, too many to mention.”
“Do not send your loved one here for rehab. No consistency or communication between front line staff. Some good front line nurses and aids but generally no one seemed to know anything about my loved one and would ask us questions about his care.”
This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 16 measures
10
measures
5
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents with pressure sores (bedsores)
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility has a concerning pattern of recurring issues, with families filing six complaints that triggered federal investigations into serious problems including abuse protection failures and inadequate care planning. The most frequent deficiencies involve care planning and assessment, resident protection from abuse and neglect, and building safety systems. While all violations show correction dates, the facility has struggled with fundamental areas like infection control, staff training, and resident rights across multiple surveys, suggesting ongoing management challenges that warrant careful evaluation during any visit.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Source: AZ State Licensing Agency
This complaint survey was conducted on January 16, 2026, with the investigation of complaints: 00154497 and 00154613. No deficiencies were cited.
A complaint survey was conducted on December 26, 2025, for the investigation of intake(s) #: 00152963, 00152841, 0015628, 2687489. There were no deficiencies cited.
The investigation of intake # 00127160, 00126457, AZ00220824 was conducted on 06/10/2025 through 06/13/2025 in conjunction with the facility's annual recertification. The following deficiencies were cited;
Violation cited
Violation cited
Violation cited
Violation cited
Violation cited
Violation cited
The complaint survey was conducted on April 24, 2025 for the investigation of intake #00127973. No deficiencies were cited.
A complaint survey was conducted on December 24, 2024 for the investigation of intakes # AZ00214563, AZ00213529, AZ00213243, AZ00206777, AZ00214672, AZ00209082, AZ00206846. There were no deficiencies cited.
The complaint survey was conducted October 23, 2024 through October 24, 2024 for the investigation of intakes #AZ00193464, AZ00195034, AZ00213811, AZ00216150, AZ00216437. No deficiencies were cited.
An onsite complaint survey was conducted on September 16, 2024 for the investigation of intake # AZ00215906, AZ00215581, AZ00213715. There were no deficiencies cited.
The investigtion of complaint AZ00215070 were conducted on 9/4/24. No deficiencies were cited.
The Terraces of Phoenix
nonprofit
Humangood
17 facilities nationwide
Chain avg rating: 4.3/5 · Rank 1 of 17 (Highest rating)
Owners
Humangood Arizona INC
Owner · Organization
Humangood
Owner (parent company) · Organization
Humangood Cornerstone
Owner (parent company) · Organization
Key personnel
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