The Terraces of Phoenix
Strong Medicare quality ratings; families often praise beautiful, well-maintained grounds and facilities. Still worth an in-person visit.
based on 75 Google reviews
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What this means for your family
The Terraces of Phoenix offers an excellent environment for independent living with high-quality amenities and social engagement. However, if you are considering the facility for rehab or skilled nursing, be aware of recurring reports regarding poor communication and staffing shortages; we strongly recommend scheduling a tour specifically in the nursing wing and asking for their current nurse-to-patient ratios.
Google Reviews
Google Reviews
75 reviews on Google“The Terraces of Phoenix is a large senior living community that receives high praise for its beautiful grounds, upscale amenities, and active lifestyle offerings. However, families should be aware of significant, recurring complaints regarding the quality of care in the skilled nursing and rehab units, specifically concerning communication gaps, understaffing, and inconsistent medical oversight.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, well-maintained grounds and facilities
- High-quality dining options and variety
- Engaging activities and fitness programs
- Warm and professional staff in independent living
Concerns
- Poor communication and responsiveness from nursing and administrative staff (mentioned by 7 reviewers)
- Severe understaffing leading to delayed patient assistance (mentioned by 3 reviewers)
- Inconsistent medical care and medication management in rehab (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 75 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard wonderful things about the beautiful grounds and the dining variety here; could you tell us more about what a typical day of meals and activities looks like for a resident?
- 2Since we want to ensure everything runs smoothly, what is your process for communicating important medical updates or daily changes to family members?
- 3How does the nursing team manage medication schedules and ensure consistency, especially for residents transitioning from rehab?
- 4In the event of a medical emergency during the night, what is the specific protocol for getting immediate assistance for a resident?
- 5We noticed the facility is very responsive to feedback from the community; how does the administration use resident or family concerns to improve care?
- 6For residents who may need extra support with memory care, what specific specialized programming or engagement do you offer to keep them active?
Personalized based on this facility's data
Key Review Excerpts
“The staff are very kind and understanding and the physical therapy has helped my Nana immensely. Before coming here, my Nana had fallen several times and severely damaged her spine and after only a few months she might be able to come home soon.”
“My husband was there for 2 months. He would not have walked out without the care and prayers from everyone. The physical therapists, nurses, aides, management, dining personnel, too many to mention.”
“Do not send your loved one here for rehab. No consistency or communication between front line staff. Some good front line nurses and aids but generally no one seemed to know anything about my loved one and would ask us questions about his care.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
11
measures
4
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents needing more daily help over time
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of recurring issues, with families filing six complaints that triggered federal investigations into serious problems including abuse protection failures and inadequate care planning. The most frequent deficiencies involve care planning and assessment, resident protection from abuse and neglect, and building safety systems. While all violations show correction dates, the facility has struggled with fundamental areas like infection control, staff training, and resident rights across multiple surveys, suggesting ongoing management challenges that warrant careful evaluation during any visit.
Jun 13, 2025Routine3
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Jun 13, 2025Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Aug 10, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
May 31, 2024Routine6
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
May 31, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Jun 6, 2023Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
State Inspection History
State Inspections
Source: AZ State Licensing Agency
Jan 16, 2026ComplaintCleanReport
This complaint survey was conducted on January 16, 2026, with the investigation of complaints: 00154497 and 00154613. No deficiencies were cited.
Dec 26, 2025ComplaintCleanReport
A complaint survey was conducted on December 26, 2025, for the investigation of intake(s) #: 00152963, 00152841, 0015628, 2687489. There were no deficiencies cited.
Jun 10, 2025Complaint
The investigation of intake # 00127160, 00126457, AZ00220824 was conducted on 06/10/2025 through 06/13/2025 in conjunction with the facility's annual recertification. The following deficiencies were cited;
Violation cited
Violation cited
Violation cited
Violation cited
Violation cited
Violation cited
Apr 24, 2025ComplaintCleanReport
The complaint survey was conducted on April 24, 2025 for the investigation of intake #00127973. No deficiencies were cited.
Dec 24, 2024ComplaintCleanReport
A complaint survey was conducted on December 24, 2024 for the investigation of intakes # AZ00214563, AZ00213529, AZ00213243, AZ00206777, AZ00214672, AZ00209082, AZ00206846. There were no deficiencies cited.
Oct 23, 2024ComplaintCleanReport
The complaint survey was conducted October 23, 2024 through October 24, 2024 for the investigation of intakes #AZ00193464, AZ00195034, AZ00213811, AZ00216150, AZ00216437. No deficiencies were cited.
Sep 16, 2024ComplaintCleanReport
An onsite complaint survey was conducted on September 16, 2024 for the investigation of intake # AZ00215906, AZ00215581, AZ00213715. There were no deficiencies cited.
Sep 4, 2024ComplaintCleanReport
The investigtion of complaint AZ00215070 were conducted on 9/4/24. No deficiencies were cited.
Ownership & Operations
Who Operates This Facility
The Terraces of Phoenix
nonprofit
Chain Affiliation
Humangood
17 facilities nationwide
Chain avg rating: 4.3/5 · Rank 3 of 17 (Best)
Ownership & Management
Owners
Humangood Arizona INC
Owner · Organization
Humangood
Owner (parent company) · Organization
Humangood Cornerstone
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
75 reviews from families & visitors
Official Website
Visit humangood.org
Medicare data downloads
Original nursing home datasets
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