La Crescenta Healthcare Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 18 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
Below average in CA · Below recommended RN staffing · Above recommended total nurse staffing · $17,122 in fines
What this means for your family
This facility is a strong choice for rehabilitation due to its highly-rated physical and occupational therapy teams. However, families should closely monitor billing statements for any unauthorized charges and verify meal standards, as recent feedback indicates potential issues with nutrition and administrative transparency.
Google Reviews
Google Reviews
18 reviews on Google“Families looking for rehabilitation services may find the physical and occupational therapy departments to be a significant strength, with multiple reviewers praising their effectiveness. However, there are serious concerns regarding billing transparency and the quality of certain meals, as well as reports of thin staffing during night hours.”
Quality Themes
Tap a score for detailsStrengths
- Excellent physical and occupational therapy
- Kind and professional nursing aides
- Clean and well-maintained environment
- Effective administrative management
Concerns
- Inaccurate or suspicious insurance billing
- Thin staffing during night hours
- Poor meal quality
Rating Trends
Tap a year to see what changed
Distribution · 19 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard great things about your physical and occupational therapy programs; could you tell us more about how those services are integrated into a resident's daily routine?
- 2Since we want to ensure our loved one is well-supported around the clock, how many nursing staff members are typically on duty during the overnight hours?
- 3What kind of variety can we expect in the daily meal menus, and how do you handle specific dietary preferences or nutritional needs?
- 4Can you walk us through the protocol for handling a medical emergency or a sudden change in health status during the late evening or night?
- 5What types of social activities or group outings are organized to keep residents engaged and connected with one another?
- 6We noticed your administrative team is highly regarded for their management; how do you handle communication with families regarding billing and insurance updates?
Personalized based on this facility's data
Key Review Excerpts
“My friend is so very healthy now and he's coming home this week.”
“Physical and Occupational Therapy staff was very efficient and knowledgeable, getting my wife up and ambulatory as soon as her injury permitted.”
“Their physical therapy program is excellent. I was able with their help to progress to assisted living.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple reports triggering 16 deficiencies, including recent serious accident safety violations that remain under correction plans. The facility shows persistent problems with accident prevention, medication management, and care planning across surveys from 2021-2025. While most deficiencies appear corrected, the recurring nature of safety issues and recent complaint-triggered violations suggest ongoing care quality concerns families should investigate thoroughly.
Jul 19, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 10, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 25, 2025Routine19
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Keep all essential equipment working safely.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Feb 25, 2025Complaint5
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Dec 10, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 9, 2024Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Federal Penalties
Fine
Jul 10, 2025
$17,122
Ownership & Operations
Who Operates This Facility
La Crescenta Healthcare Center
for profit
Chain Affiliation
Mariner Health Care
17 facilities nationwide
Chain avg rating: 2.9/5 · Rank 11 of 18
Ownership & Management
Owners
Gc Operating Company LLC
Owner · Organization
Grancare LLC
Owner (parent company) · Organization
Mariner Health Care, INC.
Owner (parent company) · Organization
Mhc Holding Company
Owner (parent company) · Organization
Mhc West Holding Company
Owner (parent company) · Organization
National Senior Care, INC.
Owner (parent company) · Organization
Grunstein, Emily
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
18 reviews from families & visitors
Official Website
Visit lacrescentahealthcarecenter.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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