Kingsway Arms Nursing Center INC
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 19 Google reviews
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What this means for your family
While many families report a clean and respectful environment, there are recurring concerns regarding staff professionalism and attention to residents. When touring, observe the staff-to-resident interaction closely and ask management how they monitor staff engagement and cellphone usage during shifts.
Google Reviews
Google Reviews
19 reviews on Google“Kingsway Arms Nursing Center receives polarized feedback, with some families praising the facility's cleanliness and the kindness of the staff toward their loved ones. However, other reviewers express serious concerns regarding staff professionalism, specifically citing instances of rude behavior, distraction by personal cellphones, and inadequate training. Prospective families should be aware of these conflicting reports regarding the quality of daily care and staff engagement.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Warm and respectful staff interactions
- Family-oriented atmosphere
- Professional management
Concerns
- Staff distracted by personal cellphone use (mentioned by 2 reviewers)
- Unprofessional or rude staff behavior (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 19 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your management team is very active in responding to feedback online; how do you incorporate that family input into your daily operational improvements?
- 2With a capacity of 160 residents, how do you foster a close-knit, family-oriented atmosphere for those living here?
- 3What steps are you taking to ensure that staff remain fully focused on resident care and engagement during their shifts?
- 4Could you walk me through your internal training processes for ensuring that every interaction with a resident remains professional and respectful?
- 5Given the facility's current CMS ratings, what specific protocols are in place to address the recent health inspection findings and ensure consistent quality of care?
- 6What does a typical daily activity schedule look like for residents to ensure they stay socially and physically engaged?
Personalized based on this facility's data
Key Review Excerpts
“All the employees at Kingsway treated my father with respect and dignity through his time there. They cared for him not only as a patient but a friend.”
“I’m grateful to the staff at Kingsway Arms for providing an atmosphere of kindness and respect for my father in law in his final months.”
“What's with all the cellphone activity? Infuriating to see aides focusing on their phones when they should be feeding residents unable to feed themselves!”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
6
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Kingsway Arms has a concerning pattern with families filing three complaints in 2024 that triggered inspections, revealing issues with medication management, food safety, and building safety. The facility shows recurring problems with nutrition and dietary services across multiple years (2019, 2024) and building safety systems. While all deficiencies show correction dates, the recent complaint-driven findings and repeated food service violations suggest ongoing operational challenges that warrant careful consideration during visits.
Aug 26, 2024Routine2
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Aug 26, 2024Complaint3
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Feb 23, 2022Routine3
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Sep 26, 2019Routine3
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Ownership & Operations
Who Operates This Facility
Kingsway Arms Nursing Center INC
for profit
Ownership & Management
Owners
Gleason, Annemarie
Owner
Mcpartlon, Christina
Owner
Mcpartlon, Michael
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
19 reviews from families & visitors
Official Website
Visit kingswaycommunity.com
Medicare data downloads
Original nursing home datasets
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