Nursing HomeMedicaid

Kingsway Arms Nursing Center INC

Strong Medicare quality ratings; public reviewers often praise clean, well-maintained facility. Still worth an in-person visit.

323 Kings Road, Schenectady, NY 12304|160 beds|Licensed & active

4/5

Medicare

Inspection

Quality

Staffing

Google rating

4.2/5

based on 23 Google reviews

(518) 393-4117 Directions Website

Street View

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What this means for your family

Kingsway Arms Nursing Center INC has a strong overall Medicare rating. Public reviewers frequently mention: clean, well-maintained facility and warm and respectful staff interactions. Review the component ratings and current source records before deciding.

Google Reviews

23 public Google reviews available

Kingsway Arms Nursing Center receives polarized feedback, with some families praising the facility's cleanliness and the kindness of the staff toward their loved ones. However, other reviewers express serious concerns regarding staff professionalism, specifically citing instances of rude behavior, distraction by personal cellphones, and inadequate training. Prospective families should be aware of these conflicting reports regarding the quality of daily care and staff engagement.

Quality Themes

Tap a score for details

Strengths

Clean, well-maintained facility
Warm and respectful staff interactions
Family-oriented atmosphere
Professional management

Concerns

Staff distracted by personal cellphone use (mentioned by 2 reviewers)
Unprofessional or rude staff behavior (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 23 analyzed

How They Respond to Reviews

61%response rate

This facility responds to some reviews.

Questions for Your Tour

1I noticed your management team is very active in responding to feedback online; how do you incorporate that family input into your daily operational improvements?
2With a capacity of 160 residents, how do you foster a close-knit, family-oriented atmosphere for those living here?
3What steps are you taking to ensure that staff remain fully focused on resident care and engagement during their shifts?
4Could you walk me through your internal training processes for ensuring that every interaction with a resident remains professional and respectful?
5Given the facility's current CMS ratings, what specific protocols are in place to address the recent health inspection findings and ensure consistent quality of care?
6What does a typical daily activity schedule look like for residents to ensure they stay socially and physically engaged?

Personalized based on this facility's data

Key Review Excerpts

“All the employees at Kingsway treated my father with respect and dignity through his time there. They cared for him not only as a patient but a friend.”

Long-term resident's family · 2021★★★★★

“I’m grateful to the staff at Kingsway Arms for providing an atmosphere of kindness and respect for my father in law in his final months.”

Long-term resident's family · 2022★★★★★

“What's with all the cellphone activity? Infuriating to see aides focusing on their phones when they should be feeding residents unable to feed themselves!”

Visitor · 2023★☆☆☆☆

Source: 23 Google reviews in the current analysis set

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

0.56hrs

74%

Registered nurses for medical care

Total Nursing

4.13hrs

All nurses + aides combined

Staff Turnover

38%

Lower is better (< 30% = good)

RN Turnover

30%

Lower is better (< 30% = good)

RN hours are below the EveryPlace reference benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

4/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents with depression symptoms

↓ Lower is better

This Facility0.6%

Better than Avg

Here

0.6%

12.8%

19.4%

Schenectady

4.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility8.6%

Better than Avg

Here

8.6%

19.5%

13.3%

Schenectady

14.5%

Residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

93.5%

91.5%

Schenectady

94.1%

Residents whose walking got worse

↓ Lower is better

This Facility20.2%

Worse than Avg

Here

20.2%

14.1%

12.5%

Schenectady

13.4%

Residents needing more daily help over time

↓ Lower is better

This Facility19.4%

Worse than Avg

Here

19.4%

13.9%

14.1%

Schenectady

14.8%

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility24.4%

Worse than Avg

Here

24.4%

19.0%

19.5%

Schenectady

20.3%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

79.8%

78.8%

Schenectady

80.2%

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility95.9%

Better than Avg

Here

95.9%

82.0%

77.5%

Schenectady

86.1%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.8%

Better than Avg

Here

0.8%

1.6%

1.2%

Schenectady

1.6%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

11findings in history

Latest survey: 3 · well below NY avg (7.6)

3 complaint-triggered findings

Kingsway Arms has a concerning pattern with families filing three complaints in 2024 that triggered inspections, revealing issues with medication management, food safety, and building safety. The facility shows recurring problems with nutrition and dietary services across multiple years (2019, 2024) and building safety systems. While all deficiencies show correction dates, the recent complaint-driven findings and repeated food service violations suggest ongoing operational challenges that warrant careful consideration during visits.

Aug 26, 2024Routine2 findings

0271Potential for harm · WidespreadCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0311Potential for harm · PatternCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

Aug 26, 2024Complaint3 findings

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0814Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

Feb 23, 2022Routine3 findings

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Sep 26, 2019Routine3 findings

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0813Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Have a policy regarding use and storage of foods brought to residents by family and other visitors.

0914Potential for harm · IsolatedResolved (past non-compliance)

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Kingsway Arms Nursing Center INC

Organization Type

for profit

Ownership & Management

Owners

Gleason, Annemarie

Owner

Mcpartlon, Christina

Owner

20%

Mcpartlon, Michael

Owner

71%

Key personnel

Mcpartlon, AmyOfficer / DirectorMcpartlon, ChristinaOfficer / DirectorMcpartlon, MichaelOfficer / DirectorMcpartlon, MichaelManager

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(518) 393-4117

kingswaycommunity.com

323 Kings Road

Schenectady, NY 12304

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

23 reviews from families & visitors

Official Website

Visit kingswaycommunity.com

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.