Kingfisher Senior Living LLC
Families consistently rate this highly — reviewers highlight helpful and knowledgeable placement assistance. Schedule a visit to confirm the fit.
based on 91 Google reviews
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What this means for your family
This facility excels at the initial placement process and offers a beautiful, engaging environment for active seniors. However, families with residents requiring high-level medical or memory care should exercise extreme caution and perform unannounced visits, as multiple reports highlight critical failures in medication management and staffing levels.
Google Reviews
Google Reviews
91 reviews on Google“Families often praise the facility for its warm, family-like atmosphere and the exceptional helpfulness of the ownership and placement staff, particularly Steve. However, there are serious, recurring allegations regarding medication errors, inadequate staffing in the memory care unit, and neglectful care practices that should be investigated thoroughly.”
Quality Themes
Tap a score for detailsStrengths
- Helpful and knowledgeable placement assistance
- Warm, family-oriented atmosphere
- Engaging activities and events
- Beautifully designed and clean facility
Concerns
- Memory care staffing and neglect allegations (mentioned by 2 reviewers)
- Medication administration errors (mentioned by 2 reviewers)
- Inconsistent cleanliness and laundry services (mentioned by 2 reviewers)
- Understaffing during night shifts or weekends (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 119 analyzed
How They Respond to Reviews
The owner uses highly personalized, brief gratitudes for positive reviews but adopts an argumentative and confrontational tone when addressing negative feedback. Responses to criticism frequently involve disputing the reviewer's claims, labeling critics as 'disgruntled employees,' or attempting to invalidate the reviewer's identity.
Questions for Your Tour
- 1We've heard such wonderful things about the warm, family-oriented atmosphere here; how do you foster that sense of community among the residents?
- 2Could you walk us through the specific protocols your team uses to ensure medication is administered accurately and on schedule every day?
- 3With the beautiful facility design you have, what kind of engaging daily activities or special events do the residents participate in?
- 4How do you ensure consistent staffing levels and high-quality care during the night shifts and over the weekends?
- 5What is the specific process for monitoring and assisting residents in the memory care wing to ensure their needs are met around the clock?
- 6How does the team manage laundry and housekeeping services to ensure the facility stays as clean and comfortable as it appears?
Personalized based on this facility's data
Key Review Excerpts
“The Executive Director and owners are fantastic! For once, I can say for the first time in eight communities, I absolutely love getting up in the morning to come here.”
“I recently moved my mom into Ella Springs and can’t say enough good things about this place . Brenda went over and beyond to get my mom moved in quickly .”
“Please do not put your elderly loved one in the memory care unit here. They have 2 caretakers for 20 people. My mother was verbally abused often, like the caretakers aren't trained for dementia.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
Kingfisher Senior Living LLC has faced several significant regulatory issues, including life safety violations regarding fire safety systems and emergency preparedness. More recently, the facility has incurred multiple administrative penalties totaling over $10,000 for serious concerns regarding medication administration, resident safety, and protection from abuse or neglect.
Jan 22, 2024EnforcementPenaltyReport
Administrative Penalty — The facility failed to ensure each resident was free from abuse, neglect, and exploitation.
Jun 12, 2023EnforcementPenaltyReport
Administrative Penalty — The facility failed to ensure each resident was free from abuse, neglect, and exploitation.
Jun 5, 2023EnforcementPenaltyReport
Administrative Penalty — The facility failed to ensure that a licensed person or a trained, authorized, and delegated person administered medications according to physician's orders; failed to obtain written authorization from a physician for the use of physical or chemical restraints; and failed to immediately notify the resident's physician and next of kin, responsible party, or agency as required in case of emergency or death.
Oct 7, 2021Routine13Report
Health Code (3 violations) | Life Safety Code (10 violations)
The facility failed to have and enforce a smoking policy.
The facility failed to have a program to inspect, test, and maintain the fire sprinkler system and keep records of inspection, testing, and maintenance of the fire sprinkler system.
The facility failed to have an ongoing and effective pest control program and to provide insect screens on operable windows.
The facility failed to maintain outdoor areas in good condition and to keep outdoor areas free of fire or health hazards.
The facility failed to provide the required emergency preparedness and response plan training and conduct drills.
The facility failed to provide water drainage away from structures to prevent ponding or standing water at or near a building.
The facility failed to train staff in the use of fire extinguishers, failed to inspect and maintain fire extinguishers, and failed to keep records of inspection and maintenance of fire and maintenance of fire extinguishers.
The facility failed to ensure doors in the facility met the referenced codes and standards.
The facility failed to provide required exit signs.
The facility failed to provide required emergency lighting.
The facility failed to provide smoke compartmentation where required.
The facility failed to provide a fire sprinkler system that met the referenced codes and standards.
The facility failed to conduct and document a risk assessment for potential emergencies or disasters.
Ownership & Operations
Who Operates This Facility
Kingfisher Senior Living LLC
for profit
SPIRITUS REAL ESTATE GROUP, LLC
MARIANN WISE
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
91 reviews from families & visitors
Official Website
Visit ellasprings.com
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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