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Nursing HomeMedicaid Investigative

Lee Healthcare

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

620 Laurel Street, Lee, MA 0123888 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
2.3/5

based on 15 Google reviews

5
4
3
2
1
Lee Healthcare Nursing Home in Lee, MA — Street View
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6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (17 vs median 7.0)
  • High staff turnover (58%)
  • High RN turnover (60%)

Bottom 25% in MA · Below recommended RN staffing · Worst in NEXT STEP HEALTHCARE chain · No penalties on record

Source: Medicare data

What this means for your family

Given the consistent reports of neglect, poor communication, and unsanitary conditions in recent years, this facility presents significant risks. If you are considering this location, you must conduct an unannounced visit to inspect cleanliness and observe staff-to-resident interactions firsthand, and demand a clear plan for how they will communicate medical changes to your family.

Google Reviews

Google Reviews

15 reviews on Google
Lee Healthcare faces significant criticism regarding patient neglect, unsanitary conditions, and poor communication with families. While some older reviews mention positive rehab outcomes, recent feedback consistently highlights concerns about understaffing, unprofessional nursing conduct, and a lack of transparency regarding patient health changes.

Quality Themes

Tap a score for details
Food1.0Staff2.0Clean1.0ActivitiesN/AMeds2.0MemoryN/AComms1.0ValueN/A

Strengths

  • Historical success in rehab therapy
  • Dedicated staff members (noted in older reviews)

Concerns

  • Severe understaffing and neglect of basic patient needs (mentioned by 4 reviewers)
  • Poor communication with families regarding medical status (mentioned by 3 reviewers)
  • Unsanitary facility conditions (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.0'13(2)5.02.3'18(3)2.31.0'21(1)1.01.4'25(7)1.0'26(2)

Distribution · 26 analyzed

5
6
4
1
3
0
2
0
1
19

How They Respond to Reviews

7%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given the recent challenges with staffing levels, what specific steps are you taking to ensure that residents receive timely assistance with their daily needs?
  • 2I noticed some concerns regarding facility cleanliness; could you walk me through your current housekeeping schedule and how you maintain sanitation standards throughout the day?
  • 3How do you ensure consistent and proactive communication with families regarding changes in a resident's medical status or care plan?
  • 4With your facility's historical strength in rehab therapy, how do you integrate those therapy services into the daily routine for residents who need ongoing support?
  • 5Can you describe the current process for medication management and how you verify that dosages are administered accurately and on time?
  • 6What does a typical dining experience look like for residents, and how do you ensure that nutritional needs and personal preferences are consistently met?

Personalized based on this facility's data


Key Review Excerpts

The majority of the nursing staff(Unit1)neglect there duties for there patients. Never once heard from the facility doctor or updates if they change medication.

Long-term resident's family · 2026☆☆☆☆

My grandmother became sick and they played it off. As just a cold. The nurses kept lying to my family about her temputure be taken finally One nurse took her temperature. While my aunt was there and It was almost 102!!

Long-term resident's family · 2025☆☆☆☆

One example she was on puree food diet. She had french toast caked onto her dentures that had been left in for over a week.

Long-term resident's family · 2023☆☆☆☆
Source: 15 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.55hrs
74%
Registered nurses for medical care
Total Nursing
3.04hrs
74%
All nurses + aides combined
Staff Turnover
58%
Lower is better (< 30% = good)
RN Turnover
64%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
1/ 5
Better Than Avg

6

measures

Worse Than Avg

10

measures

Mixed Results

1

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility3.7%
Better than Avg
Here
3.7%
US
12.1%
MA
13.7%
Berkshire
18.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility84.0%
Worse than Avg
Here
84.0%
US
93.4%
MA
92.4%
Berkshire
97.7%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility5.9%
Better than Avg
Here
5.9%
US
14.4%
MA
16.9%
Berkshire
16.4%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility25.8%
Worse than Avg
Here
25.8%
US
15.5%
MA
21.3%
Berkshire
24.4%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility8.0%
Better than Avg
Here
8.0%
US
15.3%
MA
16.4%
Berkshire
16.8%
🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility11.1%
Worse than Avg
Here
11.1%
US
4.9%
MA
4.3%
Berkshire
3.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility58.2%
Worse than Avg
Here
58.2%
US
81.8%
MA
77.6%
Berkshire
84.1%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility68.1%
Worse than Avg
Here
68.1%
US
79.8%
MA
77.7%
Berkshire
85.7%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility3.0%
Worse than Avg
Here
3.0%
US
1.6%
MA
1.3%
Berkshire
1.7%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

17deficiencies
Well above state avg (8.9)
2 complaint-triggered

Families have filed four complaints against this facility, triggering federal investigations that found deficiencies in resident rights, medication management, and care planning. The facility shows recurring problems with resident assessment and care planning, resident rights protections, and nursing staff competency across multiple surveys. While all identified issues have correction dates, the pattern of repeated deficiencies in core care areas suggests ongoing quality concerns that families should carefully consider.

Jan 13, 2026Complaint
1
0557Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

Nov 19, 2025Complaint
1
0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Sep 10, 2025Routine
15
0684Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0726Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0730Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0849Potential for harm · IsolatedCorrected

Administration Deficiencies

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

0868Potential for harm · IsolatedCorrected

Administration Deficiencies

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

0881Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0887Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

Jul 25, 2024Routine
11
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0041Potential for harm · PatternCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0918Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0661Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

0699Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care or services that was trauma informed and/or culturally competent.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0582Minimal · PatternCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0623Minimal · PatternCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Jun 6, 2023Routine
1
0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

May 9, 2023Routine
11
0695Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0041Potential for harm · PatternCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0918Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0740Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0531Potential for harm · IsolatedCorrected

Services Deficiencies

Have elevators that firefighters can control in the event of a fire.

0732Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0847Minimal · WidespreadCorrected

Administration Deficiencies

Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Lee Healthcare

Organization Type

for profit

Chain Affiliation

Chain Name

Next Step Healthcare

Chain Size

14 facilities nationwide

Chain avg rating: 1.9/5 · Rank 11 of 14 (Worst)

Ownership & Management

Owners

Next Step Ma Master Subtenant, LLC

Owner · Organization

100%

Dell'anno, Damian

Owner (parent company)

Stephan, William

Owner (parent company)

Dell'anno, Damian

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Next Step Healthcare LLCManagerMintz, JoshuaManagerThimot, FrantzManagerNext Step Healthcare LLCAdp of the SnfMintz, JoshuaAdp of the Snf
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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