Lee Healthcare
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 15 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (17 vs median 7.0)
- High staff turnover (58%)
- High RN turnover (60%)
Bottom 25% in MA · Below recommended RN staffing · Worst in NEXT STEP HEALTHCARE chain · No penalties on record
What this means for your family
Given the consistent reports of neglect, poor communication, and unsanitary conditions in recent years, this facility presents significant risks. If you are considering this location, you must conduct an unannounced visit to inspect cleanliness and observe staff-to-resident interactions firsthand, and demand a clear plan for how they will communicate medical changes to your family.
Google Reviews
Google Reviews
15 reviews on Google“Lee Healthcare faces significant criticism regarding patient neglect, unsanitary conditions, and poor communication with families. While some older reviews mention positive rehab outcomes, recent feedback consistently highlights concerns about understaffing, unprofessional nursing conduct, and a lack of transparency regarding patient health changes.”
Quality Themes
Tap a score for detailsStrengths
- Historical success in rehab therapy
- Dedicated staff members (noted in older reviews)
Concerns
- Severe understaffing and neglect of basic patient needs (mentioned by 4 reviewers)
- Poor communication with families regarding medical status (mentioned by 3 reviewers)
- Unsanitary facility conditions (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 26 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the recent challenges with staffing levels, what specific steps are you taking to ensure that residents receive timely assistance with their daily needs?
- 2I noticed some concerns regarding facility cleanliness; could you walk me through your current housekeeping schedule and how you maintain sanitation standards throughout the day?
- 3How do you ensure consistent and proactive communication with families regarding changes in a resident's medical status or care plan?
- 4With your facility's historical strength in rehab therapy, how do you integrate those therapy services into the daily routine for residents who need ongoing support?
- 5Can you describe the current process for medication management and how you verify that dosages are administered accurately and on time?
- 6What does a typical dining experience look like for residents, and how do you ensure that nutritional needs and personal preferences are consistently met?
Personalized based on this facility's data
Key Review Excerpts
“The majority of the nursing staff(Unit1)neglect there duties for there patients. Never once heard from the facility doctor or updates if they change medication.”
“My grandmother became sick and they played it off. As just a cold. The nurses kept lying to my family about her temputure be taken finally One nurse took her temperature. While my aunt was there and It was almost 102!!”
“One example she was on puree food diet. She had french toast caked onto her dentures that had been left in for over a week.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
10
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents on antipsychotic medication
Residents whose walking got worse
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed four complaints against this facility, triggering federal investigations that found deficiencies in resident rights, medication management, and care planning. The facility shows recurring problems with resident assessment and care planning, resident rights protections, and nursing staff competency across multiple surveys. While all identified issues have correction dates, the pattern of repeated deficiencies in core care areas suggests ongoing quality concerns that families should carefully consider.
Jan 13, 2026Complaint1
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Nov 19, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Sep 10, 2025Routine15
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Jul 25, 2024Routine11
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Jun 6, 2023Routine1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 9, 2023Routine11
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Ownership & Operations
Who Operates This Facility
Lee Healthcare
for profit
Chain Affiliation
Next Step Healthcare
14 facilities nationwide
Chain avg rating: 1.9/5 · Rank 11 of 14 (Worst)
Ownership & Management
Owners
Next Step Ma Master Subtenant, LLC
Owner · Organization
Dell'anno, Damian
Owner (parent company)
Stephan, William
Owner (parent company)
Dell'anno, Damian
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
15 reviews from families & visitors
Official Website
Visit nextstephc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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Hillcrest Commons Nursing & Rehabilitation Center
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Fairview Commons Nursing & Rehabilitation Center
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