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Strong Medicare quality ratings; public reviewers often praise compassionate and professional nursing staff. Still worth an in-person visit.
based on 813 Google reviews
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Baptist Health Hardin has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: compassionate and professional nursing staff and high-quality surgical and imaging services. Review the component ratings and current source records before deciding.
Families should be aware of significant inconsistencies in care quality at this facility. While many patients praise specific nurses and doctors for being professional, empathetic, and highly skilled, there is a frequent and serious pattern of extremely long ER wait times, perceived staff rudeness, and concerns regarding medical follow-up and communication.
Quality Themes
Strengths
Concerns
Rating Trends
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Distribution · 231 analyzed
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Personalized based on this facility's data
Key Review Excerpts
“Every single interaction I had was empathetic, informative and comforting. I’m so grateful for the pleasant experience from triage/admitting, ER , Pre/post-op and my OR Surgery team.”
“The nurses that we have for my daughter on Monday, August 16 and 17 on 4th floor are wonderful. SPECIFICALLY, Alexis and Kaylin and the others on those days. You are so fortunate to have nurses that show so much care and concern for their patients.”
“I was in a bad car accident heading home from Alabama on I-65 North on 11/01/2025 @around 1pm and everyone in there took awesome care of me from the social worker who helped me get to a hotel and the OMG RN Beckah and all the other nurses and The CNA’s the whole staff.”
This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 3 measures
3
measures
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families filed a complaint about abuse and neglect prevention policies, which was cited as recently as December 2025. The facility has recurring issues with abuse prevention policies (cited twice) and medication management problems. While all deficiencies show correction dates, the recent complaint-triggered citation about resident protection policies may indicate ongoing concerns families should discuss with staff before placement.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Baptist Health Hardin
nonprofit
Owners
Baptist Healthcare System INC
Owner · Organization
Key personnel
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EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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