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Nursing HomeMedicaid

Kempsville Health & Rehab Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

5520 Indian River Road, Virginia Beach, VA 2346490 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.8/5

based on 121 Google reviews

5
4
3
2
1
Kempsville Health & Rehab Center Nursing Home in Virginia Beach, VA — Street View
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What this means for your family

This facility's therapy department is frequently cited as a major strength for post-surgery recovery. However, families must be vigilant; multiple reviewers have reported significant issues with call-light response times and hygiene. We strongly recommend visiting during off-hours or weekends to observe staffing levels firsthand before committing.

Google Reviews

Google Reviews

121 reviews on Google
Kempsville Health & Rehab Center receives polarized feedback, with many families praising the facility's cleanliness, therapy team, and festive community events. However, a significant number of reviewers report serious concerns regarding neglect, specifically citing slow response times to call lights, hygiene issues, and inconsistent communication from nursing and administrative staff. Prospective families should be aware that while some report excellent care, others describe a facility that is understaffed and unresponsive to urgent medical needs.

Quality Themes

Tap a score for details
Food5.0Staff4.0Clean7.0Activities9.0Meds3.0MemoryN/AComms3.0ValueN/A

Strengths

  • Effective and patient physical/occupational therapy team
  • Clean, well-maintained, and odor-free facility
  • Engaging community events and holiday activities
  • Welcoming and helpful admissions process

Concerns

  • Slow or non-existent response to call lights and patient needs (mentioned by 10 reviewers)
  • Poor hygiene and failure to change soiled linens/diapers (mentioned by 8 reviewers)
  • Understaffing and lack of supervision, especially on weekends/nights (mentioned by 7 reviewers)
  • Poor communication from administration and nursing staff (mentioned by 5 reviewers)
  • Medication management errors or delays (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

234'15(3)'17(3)'19(14)'21(5)'23(10)'25(16)'26(12)

Distribution · 103 analyzed

5
63
4
4
3
3
2
7
1
26

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve the daily experience for residents?
  • 2Given the current staffing levels, what specific protocols are in place to ensure that call lights are answered promptly, especially during evening and weekend shifts?
  • 3Could you walk me through your process for ensuring consistent hygiene and timely assistance with personal care needs throughout the day?
  • 4I see your therapy team is highly regarded; how do you coordinate their work with the nursing staff to ensure medication management remains accurate and on schedule?
  • 5With 90 residents in the facility, how do you ensure that communication between the nursing staff and family members remains proactive and transparent?
  • 6What are some of the most popular community events or holiday activities that residents have participated in recently, and how do you encourage participation for those who might be more reserved?

Personalized based on this facility's data


Key Review Excerpts

The therapy team is phenomenal and very patient and her care team assisted us any way we needed.

Long-term resident's family · 2024★★★★★

My mother has been at this facility almost a week and has steadily declined each day she has been here. Instead of being provided a bedside commode she is forced to wear diapers and she is left to sit in her feces for hours at a time.

Long-term resident's family · 2021☆☆☆☆

The only unpleasant thing was the food, depending on the type of diet you were on. The food was good if you were not restricted.

Rehab patient's family · 2018★★☆☆☆
Source: 121 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.56hrs
75%
Registered nurses for medical care
Total Nursing
3.44hrs
84%
All nurses + aides combined
Staff Turnover
55%
Lower is better (< 30% = good)
RN Turnover
64%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

10

measures

Worse Than Avg

5

measures

Mixed Results

2

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility76.2%
Worse than Avg
Here
76.2%
US
93.4%
VA
91.0%
Virginia beach city
88.3%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility5.1%
Better than Avg
Here
5.1%
US
15.3%
VA
16.4%
Virginia beach city
13.0%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility14.6%
Better than Avg
Here
14.6%
US
19.4%
VA
22.0%
Virginia beach city
23.1%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility87.5%
Worse than Avg
Here
87.5%
US
95.5%
VA
94.0%
Virginia beach city
91.2%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility22.0%
Worse than Avg
Here
22.0%
US
19.5%
VA
20.4%
Virginia beach city
15.2%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility8.8%
Better than Avg
Here
8.8%
US
14.4%
VA
15.3%
Virginia beach city
12.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility53.8%
Worse than Avg
Here
53.8%
US
81.8%
VA
73.9%
Virginia beach city
63.2%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility54.2%
Worse than Avg
Here
54.2%
US
79.8%
VA
73.6%
Virginia beach city
64.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.9%
Better than Avg
Here
0.9%
US
1.6%
VA
1.2%
Virginia beach city
0.8%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

6deficiencies
Well below state avg (14.5)
3 complaint-triggered

This facility shows a concerning pattern of recurring issues across three surveys from 2017-2022, with problems repeatedly identified in care planning, wound care, and infection control. The most serious deficiency involved actual harm from pressure ulcer care failures in 2022, and multiple issues with care planning and infection prevention have persisted across all three inspections despite reported corrections. While all deficiencies were officially corrected, the recurring nature of fundamental care issues suggests ongoing quality challenges families should carefully consider.

Feb 26, 2026Complaint
3
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

Feb 26, 2026Routine
6
0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0291Potential for harm · IsolatedCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0932Potential for harm · IsolatedCorrected

Smoke Deficiencies

Meet other general requirements.

Jan 18, 2022Routine
16
0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0602Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0685Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0881Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0915Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper power supply for life support equipment.

Jul 11, 2019Routine
14
0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0604Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0622Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0745Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide medically-related social services to help each resident achieve the highest possible quality of life.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0741Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Kempsville Health & Rehab Center

Organization Type

for profit

Chain Affiliation

Chain Name

Saber Healthcare Group

Chain Size

127 facilities nationwide

Chain avg rating: 3.0/5 · Rank 115 of 125 (Worst)

Ownership & Management

Owners

Weisberg, William

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Volpe, BenjaminOfficer / DirectorWeisberg, WilliamOfficer / DirectorNicoluzakis, GregoryOfficer / DirectorVolpe, BenjaminOfficer / DirectorWeisberg, WilliamOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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