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Commonwealth Senior Living at Leigh Hall

Families consistently rate this highly — reviewers highlight attentive and caring medical technicians. Schedule a visit to confirm the fit.

890 Poplar Hall Drive, Norfolk, VA 2350290 bedsLicensed & Active
Google rating
4.4/5

based on 109 Google reviews

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What this means for your family

This facility offers an exceptionally clean and beautiful environment with medical technicians who are deeply committed to resident care. However, families should investigate the current management culture and staffing stability, as recent reviews suggest significant friction between leadership and staff.

Google Reviews

Google Reviews

109 reviews on Google
Families will find a community with highly praised frontline medical technicians and a clean, aesthetically pleasing environment that many describe as feeling like a luxury hotel. However, there are significant concerns regarding the management's leadership style and a perceived lack of investment in staff well-being and diversity.

Quality Themes

Tap a score for details
Food5.0Staff8.0Clean9.0Activities8.0MedsN/AMemoryN/AComms3.0ValueN/A

Strengths

  • Attentive and caring medical technicians
  • Clean and aesthetically pleasing facility
  • Engaging resident activities and social events
  • Welcoming and friendly frontline staff

Concerns

  • Management leadership and communication style (mentioned by 2 reviewers)
  • Staffing levels and employee burnout

Rating Trends

Tap a year to see what changed

2345.02024(5)4.62025(16)3.52026(11)

Distribution · 32 analyzed

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How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1We've heard wonderful things about how clean and beautiful the facility is; could you show us some of the common areas where residents relax?
  • 2The staff seems so welcoming to visitors, but how do you ensure that same level of attentive care is maintained during busy shifts or overnight?
  • 3We noticed you are very responsive to feedback from the community; how does the management team use resident and family input to improve communication?
  • 4What kind of engaging social events or daily activities do you have planned to help residents stay connected with one another?
  • 5Since you are memory care certified, what specific protocols are in place to handle medical emergencies or sudden changes in a resident's health?
  • 6How does the care team coordinate with families to ensure we are always kept in the loop regarding any changes in our loved one's well-being?

Personalized based on this facility's data


Key Review Excerpts

My Mom has been a resident at Leigh Hall for over 8 years now. I have been very impressed with how caring some of the staff members are there. Special recognition to the Med techs April, Ashley, Jeffrey, Renee, Mr. Tory and Mr. Mayo for always being willing to help the residents.

Long-term resident's family · 2026★★★★★

I would like to say April has been such a blessing, in so many ways, to my husband Edward and me. Whenever questions or issues arise she resolves them quickly and with ease.

Resident's spouse · 2024★★★★★

My Wife and I find this to be great place. It is so spacious and very clean, the cleanest we've seen. The entire staff is very polite and helpful. You have a beautiful dining area. The setting is like a lu ery hotel.

Visitor · 2024★★★★★
Source: 109 Google reviews

State Inspection History

State Inspections

Source: VA State Licensing Agency

27total
64deficiencies
Mar 17, 2026Complaint
CleanReport

Type of inspection: Complaint Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: An unannounced complaint inspection took place on 03/17/2026 at 11:00 am to 12:11 pm. The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A complaint was received by VDSS Division of Licensing on 02/20/2026 regarding allegations in the area(s) of: Resident Care and Related Services and the Safe Secure Environment Number of residents present at the facility at the beginning of the inspection: 60 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 0 Number of staff records reviewed: 0 Number of interviews conducted with residents: 1 Number of interviews conducted with staff: 2 Observations by licensing inspector: The facility staffing schedule and rounding log was reviewed. Additional Comments/Discussion: None An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation did not support the allegations of non-compliance with standard(s) or law. The inspection summary will be posted to the VDSS website within 5 business days of your receipt of the inspection summary. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please Donesia Peoples, Licensing Inspector at 757-353-0430 or by email at donesia.peoples@dss.virginia.gov

Mar 17, 2026Complaint
CleanReport

Type of inspection: Complaint Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: An unannounced complaint inspection took place on 03/17/2026 at 10:20 am to 11:00 am. The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A complaint was received by VDSS Division of Licensing on 02/03/2026 regarding allegations in the area(s) of: Resident Care and Related Services and the Safe Secure Environment Number of residents present at the facility at the beginning of the inspection: 60 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 0 Number of staff records reviewed: 0 Number of interviews conducted with residents: 1 Number of interviews conducted with staff: 2 Observations by licensing inspector: An observation of the facility's hygiene, laundry, and linen supplies were viewed. Additional Comments/Discussion: None An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation did not support the allegations of non-compliance with standard(s) or law. The inspection summary will be posted to the VDSS website within 5 business days of your receipt of the inspection summary. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please Donesia Peoples, Licensing Inspector at 757-353-0430 or by email at donesia.peoples@dss.virginia.gov

Jan 27, 2026Complaint

Type of inspection: Complaint Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: An unannounced complaint inspection took place on 01/27/26 at 4:18 pm to 5:10 pm. The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A complaint was received by VDSS Division of Licensing on 01/06/2026 regarding allegations in the area(s) of: Resident Care and Related Services Number of residents present at the facility at the beginning of the inspection: 63 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 2 Number of staff records reviewed: 0 Number of interviews conducted with residents: 0 Number of interviews conducted with staff: 2 Observations by licensing inspector: Dinner and an observation of the safe secure unit was completed. Additional Comments/Discussion: The facility?s staffing schedule was reviewed An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation supported the allegation of non-compliance with standard(s) or law, and violation(s) were issued. Any violation(s) not related to the complaint but identified during the course of the investigation can also be found on the violation notice. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Your plan of correction must contain: 1) steps to correct the noncompliance with the standard(s), 2) measures to prevent the noncompliance from occurring again; and 3) person(s) responsible for implementing each step and/or monitoring any preventive measure(s). Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of these inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Refer to General Procedures and Information for Licensure, 22VAC40-80-260-B for information on requesting a problem solving conference. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please Donesia Peoples, Licensing Inspector at 757-353-0430 or by email at donesia.peoples@dss.virginia.gov

22VAC40-73-570-D

Based on the record review and staff interview the facility failed to ensure when a resident is hospitalized or transported by emergency medical personnel, information necessary to the care of the resident shall be furnished by the facility to the hospital or emergency medical personnel. Examples of such information include a copy of the current medication administration record ( MAR

Jan 27, 2026Complaint
CleanReport

Type of inspection: Complaint Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: An unannounced complaint inspection took place on 01/27/26 at 11:10 am to 12:50 pm. The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A complaint was received by VDSS Division of Licensing on 12/30/2025 regarding allegations in the area(s) of: Resident Care and Related Services Number of residents present at the facility at the beginning of the inspection: 63 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 3 Number of staff records reviewed: 0 Number of interviews conducted with residents: 3 Number of interviews conducted with staff: 4 Observations by licensing inspector: An activity, lunch, and observation of the safe secure unit was completed. Additional Comments/Discussion: The facility?s staffing schedule was reviewed An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation did not support the allegations of non-compliance with standard(s) or law. The inspection summary will be posted to the VDSS website within 5 business days of your receipt of the inspection summary. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please Donesia Peoples, Licensing Inspector at 757-353-0430 or by email at donesia.peoples@dss.virginia.gov

Jan 27, 2026Complaint
CleanReport

Type of inspection: Complaint Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: An unannounced complaint inspection took place on 01/27/26 at 4:18 pm to 5:10 pm. The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A complaint was received by VDSS Division of Licensing on 01/06/2026 regarding allegations in the area(s) of: Resident Care and Related Services Number of residents present at the facility at the beginning of the inspection: 63 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 2 Number of staff records reviewed: 0 Number of interviews conducted with residents: 0 Number of interviews conducted with staff: 2 Observations by licensing inspector: Dinner and an observation of the safe secure unit was completed. Additional Comments/Discussion: None An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation did not support the (allegation(s)/self-report) of non-compliance with standard(s) or law. The inspection summary will be posted to the VDSS website within 5 business days of your receipt of the inspection summary. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please Donesia Peoples, Licensing Inspector at 757-353-0430 or by email at donesia.peoples@dss.virginia.gov

Dec 12, 2025Routine
CleanReport

An unannounced monitoring inspection was conducted. The focus of the inspection was to determine whether the provider had corrected or is in the process of correcting previously cited violations in the areas of standards referenced above. This inspection yielded no violations of applicable laws or regulations.

Dec 3, 2025Complaint

Type of inspection: Complaint Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: An unannounced complaint inspection took place on 12/03/2025 from 12:00 pm to 4:55 pm. The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. A complaint was received by VDSS Division of Licensing on 11/07/2025 and 11/12/2025 regarding allegations in the area(s) of: Resident Care and Related Services. Number of residents present at the facility at the beginning of the inspection: 71 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 4 Number of staff records reviewed: 2 Number of interviews conducted with residents: 2 Number of interviews conducted with staff: 2 Observations by licensing inspector: An observation of the medication carts and the safe secure environment was completed. Additional Comments/Discussion: None An exit meeting will be conducted to review the inspection findings. The evidence gathered during the investigation supported some, but not all of the allegations; area(s) of non-compliance with standard(s) or law were: Resident Care and Related Services A violation notice was issued; any violation(s) not related to the complaints but identified during the course of the investigation can also be found on the violation notice. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact (Donesia Peoples), Licensing Inspector at (757) 353-0430 or by email at donesia.peoples@dss.virginia.gov

22VAC40-73-680-D

Based on the record review and staff interview the facility failed to ensure medication shall be administered in accordance with the physician?s or other prescriber?s instructions: Evidence: 1. The record for resident #1 contains the following: ?a physician order dated 09/29/25 to discontinue Lorazepam. ?September 2025 MAR

22VAC40-73-680-I

Based on the record review and staff interview the facility failed to ensure the Medication Administration Record ( MAR

Dec 2, 2025Routine

Type of inspection: Renewal Date(s) of inspection and time the licensing inspector was on-site at the facility for each day of the inspection: An unannounced renewal inspection took place on 12/02/2025 from 8:35 a.m. to 4:24 p.m. and 12/03/2025 from 9:38 am to 12:00pm and 12/12/2025 from 12:25 pm to 12:40 pm. The Acknowledgement of Inspection form was signed and left at the facility for each date of the inspection. Number of residents present at the facility at the beginning of the inspection: 71 The licensing inspector completed a tour of the physical plant that included the building and grounds of the facility. Number of resident records reviewed: 6 Number of staff records reviewed: 4 Number of interviews conducted with residents: 4 Number of interviews conducted with staff: 5 Observations by licensing inspector: Breakfast, Lunch and an activity were observed. A medication pass observation was completed for three residents. The following was reviewed: resident and staff records, emergency preparedness drills, resident fire and resident emergency drills, medication carts, fire inspection report, health inspection report, and a staffing schedule. Water temperature was measured, and call bell system was monitored. Additional Comments/Discussion: An exit meeting will be conducted to review the inspection findings. The evidence gathered during the inspection determined non-compliance with applicable standard(s) or law, and violation(s) were documented on the violation notice issued to the facility. The licensee has the opportunity to submit a plan of correction to indicate how the cited violation(s) will be addressed in order to return the facility to compliance and maintain future compliance with applicable standard(s) or law. If the licensee wishes to provide a plan of correction: (i) type the plan on a separate Word document, (ii) identify the standard violation number being addressed, (iii) include the date the violation will be corrected, (IV) do not include any names or confidential information, and (V) return to the licensing inspector by email within five (5) business days of the exit interview. Compliance with all applicable regulations and law shall be maintained and any areas of noncompliance must be corrected. Within 15 calendar days of your receipt of the inspection findings (inspection summary, violation notice, and supplemental information), you may request a review and discussion of these findings with the inspector's immediate supervisor. To make a request for review and discussion, you must contact the licensing supervisor at the regional licensing office that serves your geographical area. Regardless of whether a supervisory review has been requested, the results of the inspection will be posted to the DSS public website within 5 business days of your receipt of the Inspection Summary and/ or Violation Notice. The department's inspection findings are subject to public disclosure. Please Note: A copy of the findings of the most recent inspection are required to be posted on the premises of the facility. For more information about the VDSS Licensing Programs, please visit: www.dss.virginia.gov Should you have any questions, please contact (Donesia Peoples), Licensing Inspector at (757) 353-0430 or by email at donesia.peoples@dss.virginia.gov

22VAC40-73-260-A

Based on the staff record review and staff interview the facility to ensure each direct care staff member shall maintain current certification in first aid. Evidence: 1. Staff # 3?s first aid certificate dated 11/17/23 documents a valid period of 2 years. The record for staff #3 does not contain a current certification in first aid. 2. Staff # 4?s first aid certificate dated 10/14/23 documents a validity period of 2 years. The record for staff #4 does not contain a current certification in first aid. 3. Upon request, and during an interview on 12/02/25 with staff #7, staff #7 was not able to provide evidence of a current certification in first aid for staff #3 and staff #4.

22VAC40-73-450-A

Based on the record review and staff interview the facility failed to ensure the preliminary plan of care shall be signed by the resident or his legal guardian. Evidence: 1. Resident #1?s preliminary plan of care dated 10/24/25 is not signed and dated by the resident or his legal guardian. 2. Staff # 5 confirmed the preliminary plan of care was not signed by the resident or legal guardian.

22VAC40-73-450-C

Based on the record review and staff interview the facility failed to ensure the comprehensive individualized service plan ( ISP

22VAC40-73-640-A

Based on the record review and staff interview the facility failed to ensure the facility shall implement a written plan for medication management to include: Methods to ensure that each resident's prescription medications and any over- the- counter drugs and supplements ordered for the resident are filled and refilled in a timely manner to avoid missed dosages. Evidence: 1. The facility?s medication management plan dated January 2024 includes the following procedures for processing orders for new medications: ? Place the new order on the MAR

22VAC40-73-660-A-1

Based on observation and staff interview the facility failed to ensure medications shall be stored in a manner consistent with current standards of practice. The storage area shall be locked. 1. During a tour of the facility on 12/02/25 at 8:44 am, The Licensing Inspector (LI) observed the medication cart to be unlocked and unstaffed. 2. During an interview on 12/02/25, with staff # 4, staff #4 confirmed the medication cart was unlocked and unstaffed at the time of 8:44 am. Staff #4 confirmed staff #4 left the medication cart unlocked while staff #4 was in a resident?s room.

22VAC40-90-40-B

Based on the record review and staff interview the facility failed to ensure the criminal history report shall be obtained within 30 days of employment for each employee. Evidence: 1. The record for staff #3, hire date 06/07/21, does not contain a criminal record report. 2. Upon request, and during an interview on 12/02/25 with staff #7, staff #7 was not able to provide a criminal record report for staff #3.

22VAC40-90-40-C

Based on the criminal record report review and staff interview the facility failed to ensure any person required to obtain a criminal history report shall be ineligible for employment if the report contains convictions of barrier crimes. Evidence: 1. Staff #2?s (hire date 8/19/25) criminal record report dated 07/21/25, contains a barrier crime conviction (18.2-57) dated 09/03/24. 2. During an interview on 12/02/25 with staff #7, staff #7 confirmed staff #2 is employed with the facility as of 12/02/25 and the criminal record for staff #2 includes a conviction of (18.2-57).

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References & Resources

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