Kei-Ai South Bay Healthcare Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 52 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (18 vs median 13.0)
Below average in CA · Critically understaffed (RN) · Above recommended total nurse staffing · Below chain average · $17,088 in fines
What this means for your family
This facility is an excellent choice for families prioritizing rehabilitation and transparent communication with medical teams. However, if your loved one requires frequent hygiene assistance, you should ask specifically about current staffing levels and how they manage care during shift changes or weekends.
Google Reviews
Google Reviews
52 reviews on Google“Families considering Kei-Ai South Bay Healthcare Center will find a facility highly praised for its exceptional communication, professional rehab/therapy teams, and a warm, family-like atmosphere. While many reviewers highlight the compassionate nursing staff and cleanliness, some recent concerns regarding understaffing and delays in hygiene care and medication delivery should be investigated.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional communication and transparency
- Compassionate and skilled nursing/rehab staff
- Clean and inviting facility environment
- Engaging activities and dining programs
Concerns
- Understaffing leading to delays in hygiene and care (mentioned by 2 reviewers)
- Delays in medication administration (mentioned by 2 reviewers)
- Difficulty reaching staff via telephone (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 55 analyzed
How They Respond to Reviews
The owner primarily uses templated, repetitive phrases to acknowledge positive reviews, often failing to address specific details mentioned by the reviewer. While they attempt to offer direct contact for negative reviews, the responses lack genuine empathy or specific resolution details.
Questions for Your Tour
- 1We noticed how much the facility values transparency and communication in your responses to families; how can we best stay in touch with the nursing team regarding daily updates?
- 2What specific steps are being taken to ensure medication is administered precisely on schedule for every resident?
- 3How does the nursing team manage resident care and hygiene during the busier shifts to ensure no one experiences a delay in their routine?
- 4Can you tell us more about the dining program and what kind of social activities are available to keep residents engaged throughout the week?
- 5In the event of a medical emergency during the night, what is the protocol for contacting the on-call physician and notifying the family?
- 6With the recent state inspections, what specific improvements has the facility implemented to address previous care deficiencies?
Personalized based on this facility's data
Key Review Excerpts
“None of the other facilities came remotely close, when it comes to communication! They work together as a team in deciding how to treat the patient.”
“The staff was kind and attentive, and the place felt clean and welcoming. She enjoyed the activities and meals, and the rehab team really helped her recovery.”
“The dining room is spacious and I have been observing it all day. There was music and exercise in the morning, lunch and the my favorite part is the movie theater in the same dining room.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
1
measures
4
measures
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with families filing multiple complaints over time, particularly regarding care planning, treatment quality, and infection control issues that persist across surveys. The most recurring problems involve developing proper care plans, providing appropriate treatment according to residents' needs, and maintaining infection control standards. While all deficiencies show correction dates, the repeated nature of similar issues—especially care planning appearing in nine separate incidents and treatment quality problems spanning from 2023 to 2024—suggests ongoing challenges with fundamental care processes that families should carefully evaluate before choosing this facility.
Mar 11, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Jan 23, 2026Routine15
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Aug 29, 2025Complaint1
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Jul 31, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 15, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
May 16, 2025Complaint1
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Federal Penalties
Fine
Sep 19, 2024
$17,088
Ownership & Operations
Who Operates This Facility
Kei-Ai South Bay Healthcare Center
for profit
Chain Affiliation
Aspen Skilled Healthcare
35 facilities nationwide
Chain avg rating: 3.5/5 · Rank 28 of 34
Ownership & Management
Owners
Agva LLC
Owner · Organization
Aspen Skilled Healthcare INC
Owner (parent company) · Organization
Jacaranda Healthcare Group LLC
Owner (parent company) · Organization
Bradshaw, Peter
Owner (parent company)
Elsner, Eric
Owner (parent company)
Kirkwood, Jared
Owner (parent company)
Orgill, Craig
Owner (parent company)
Parti, Rajesh
Owner (parent company)
Parti, Shruty
Owner (parent company)
Paxman, Marcus
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
52 reviews from families & visitors
Official Website
Visit keiai-southbay.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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