Vernon Healthcare Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 34 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Above-median deficiencies (23 vs median 13.0)
- High RN turnover (56%)
Bottom 25% in CA · Critically understaffed (RN) · Worst in PACIFIC HEALTHCARE HOLDINGS chain · $197,553 in fines · Abuse citation
What this means for your family
While the physical therapy department has been praised by some families, the facility has a troubling pattern of hygiene issues and unresponsive staff. If you choose this facility, you must implement a rigorous visiting schedule to personally verify cleanliness and ensure medication safety.
Google Reviews
Google Reviews
34 reviews on Google“Families should approach this facility with significant caution due to recurring reports of poor hygiene, including strong odors of urine and unclean floors. While some reviewers praise the physical therapy and specific staff members like Liana, there are frequent and serious allegations regarding medication mismanagement, unresponsive call lights, and unprofessional administrative behavior.”
Quality Themes
Tap a score for detailsStrengths
- Quality physical therapy and rehab services
- Helpful and attentive certain staff members
- Professionalism noted in certain periods
Concerns
- Unresponsive call lights and staff neglect (mentioned by 3 reviewers)
- Unprofessional or rude administrative/nursing staff (mentioned by 6 reviewers)
- Poor facility cleanliness and odors (mentioned by 3 reviewers)
- Medication management and safety issues (mentioned by 2 reviewers)
- Poor communication with family members (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 37 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed some great feedback regarding your physical therapy and rehab services; could you tell me more about how that program supports residents' mobility?
- 2How do you ensure that call lights are answered promptly and that residents receive timely assistance throughout the day?
- 3What specific protocols are in place to ensure medication is administered safely and accurately every time?
- 4Could you describe your process for keeping the resident living areas and dining spaces clean and well-maintained?
- 5How does the nursing and administrative team keep family members updated on any changes in a resident's health or daily well-being?
- 6What is the protocol for handling medical emergencies or urgent health changes during the overnight hours?
Personalized based on this facility's data
Key Review Excerpts
“My dad was a patient at this facility and I think patients and their families should should know that these folks are TOP NOTCH! They really CARE about the patients and provided quality care for my dad while he did physical therapy.”
“The most unprofessional skilled nursing facility that I have ever been in. They have some of the most rude nurses, and they do not even answer the help alarm that patients press when they need help often.”
“The facility often smells strongly of urine. Staff frequently do not greet visitors or appear engaged.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Vernon Healthcare Center has significant ongoing problems with families filing numerous complaints triggering 65 federal deficiencies across protection from abuse and neglect, medication management, and resident assessment/care planning. Issues persist across surveys with repeated violations in the same areas, including one recent nursing competency deficiency without a correction plan, indicating systemic challenges in maintaining basic care standards.
Jan 28, 2026Complaint1
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Jan 9, 2026Routine16
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Emergency Preparedness Deficiencies
Create arrangements with other facilities to receive patients.
Emergency Preparedness Deficiencies
Provide primary/alternate means for communication.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Dec 9, 2025Complaint3
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Sep 12, 2025Complaint1
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Aug 1, 2025Complaint3
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 6, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Federal Penalties
Fine
Apr 10, 2025
$17,345
Fine
Jul 31, 2024
$107,454
Payment Denial
Jul 31, 2024
45-day denial
Fine
May 24, 2024
$53,639
Payment Denial
May 24, 2024
24-day denial
Ownership & Operations
Who Operates This Facility
Vernon Healthcare Center
for profit
Chain Affiliation
Pacific Healthcare Holdings
15 facilities nationwide
Chain avg rating: 2.3/5 · Rank 13 of 15 (Worst)
Ownership & Management
Owners
Pacific Healthcare Holdings, INC.
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
34 reviews from families & visitors
Official Website
Visit vernonhc.com
Medicare data downloads
Original nursing home datasets
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