Juniper Village at Mount Joy
Families consistently rate this highly — reviewers highlight compassionate and attentive care staff. Schedule a visit to confirm the fit.
based on 28 Google reviews
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What this means for your family
This facility is an excellent choice for families seeking a socially active environment with high-quality programming and a very caring staff. However, you should investigate the current stability of the kitchen staff and management, as recent reviews have raised significant concerns regarding food service and resident safety protocols.
Google Reviews
Google Reviews
28 reviews on Google“Families will find a community highly praised for its compassionate, professional staff and a vibrant social atmosphere filled with live music and art programs. While many residents thrive in the clean and welcoming environment, there are serious allegations regarding food quality, management stability, and a specific critical incident involving a resident wandering off-property.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive care staff
- Vibrant activity programs and live entertainment
- Clean and well-maintained facility
- Welcoming and professional management
Concerns
- Issues with food quality and service timing
- Serious safety incident involving a resident wandering off-property
- High employee turnover and management instability
Rating Trends
Tap a year to see what changed
Distribution · 28 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard wonderful things about how professional and welcoming the management team is; how do you ensure that same level of care is consistent across all shifts?
- 2The activity programs and live entertainment seem like a real highlight here—could you walk us through what a typical weekly calendar looks like for residents?
- 3Since we want to ensure our loved one is always safe, what specific protocols and monitoring systems are in place to prevent residents from wandering off-property?
- 4We've noticed the facility is exceptionally clean and well-maintained; how often are the common areas and private rooms deep-cleaned?
- 5With the dining experience being such an important part of daily life, how do you manage meal service timing and ensure food quality remains high for every resident?
- 6In the event of a medical emergency after hours, what is the specific process for contacting family members and coordinating with outside medical providers?
Personalized based on this facility's data
Key Review Excerpts
“After my stepfather's passing while in their care, my 93-year-old mother chose to and has thrived there. She's engaged in activities, radiating positivity thanks to the phenomenal staff and their amazing care.”
“The food was consistently delicious, with plenty of variety and thoughtful options that made me feel well cared for. The staff were always friendly, attentive, and ready to help with anything I needed.”
“They are lively and always have live music 5 nights a week, the residents all seem very happy!”
State Inspection History
State Inspections
Source: PA State Licensing Agency
Key Findings
Between 2022 and 2026, Juniper Village at Mount Joy underwent 27 inspections, resulting in 13 clean reports and 36 documented violations. Reported findings included issues regarding staff training compliance, medication administration accuracy, and necessary documentation protocols.
Jan 13, 2026Routine
Medication Administration Records for a resident in November and December 2025 did not include the initials of the staff person who administered medications.
The home failed to notify physicians of several medication refusals for two residents during October, November, and December 2025.
The home failed to follow prescriber orders regarding the administration and discontinuation of specific medications for residents.
Sep 3, 2025Routine
Bedrails on resident #1's bed were not firmly secured, posing an entrapment or injury hazard.
Uncovered vanilla ice cream and uncovered vegetables were found stored in the walk-in freezer and refrigerator.
An accumulation of lint was found in the lint trap of the dryer in the 200-hall laundry room.
A resident's prescribed advanced chopped diet was not met when they were served a bologna, lettuce, and tomato sandwich.
An expired or non-current medication (Calmoseptine ointment) was found in the home.
Jun 30, 2025Routine
Staff failed to complete required 15-minute safety checks for residents following elopement incidents.
The resident home contract lacked the required level of care assessment to determine personal care services.
A resident was found two miles from the home after walking away, indicating a failure to prevent neglect/mistreatment.
May 29, 2025Routine
Multiple instances were identified where staff failed to follow prescriber's orders, including medications left in a medication cart and medications administered at the incorrect time.
A resident's initial assessment did not include an assessment for moderate mobility as indicated in their medical evaluation.
Jan 8, 2025Routine
A computer on the 300-hallway medication cart was left unlocked and unattended, making resident medication and treatment records accessible.
Staff was observed using an ungloved hand to count a resident's medication tablets.
An unlocked and unattended medication cart containing treatments was found in the 300-hallway lounge.
A tube and two tubs of OTC/CAM medications belonging to a resident were not labeled with the resident's name.
The medication administration record failed to include the initials of the staff person who administered a prescribed medication dose.
Dec 4, 2024Routine
Medication errors, including a missed dose and an extra dose, were not reported to the Department within the required 24 hours.
Medication Administration Records (MAR) were incorrectly marked as completed for several instances where medications were actually missed.
The facility failed to follow prescriber orders, including missed doses and administering 8:00 PM medications at 8:00 AM.
Oct 24, 2024RoutineCleanReport
No deficiencies found during this inspection.
Sep 6, 2023Routine
The most recent Licensing Inspection Summary dated 8/1/22 was not posted in a conspicuous and public place.
There was no documentation of a medical evaluation completed prior to admission for Resident #1.
The assisted living portion of the community had not been involved in reviews or meetings regarding the quality management plan.
Two direct care staff members lacked documentation of a high school diploma, GED, or active registry status.
Ownership & Operations
Who Operates This Facility
Juniper Village at Mount Joy LLC
for profit
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
28 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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