Susquehanna Health and Wellness Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 58 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
Above average in PA · Below recommended RN staffing · $132,901 in fines
What this means for your family
This facility has a dedicated team that receives praise for memory care and physical therapy, but the reports of neglect and safety lapses are concerning. Before choosing this facility, we strongly recommend conducting an unannounced visit during evening or weekend hours to observe staffing levels and cleanliness for yourself.
Google Reviews
Google Reviews
58 reviews on Google“Susquehanna Health and Wellness Center receives highly polarized feedback, with many families praising the friendly, attentive staff and cleanliness, while others report severe neglect and safety concerns. Critical reviews frequently cite issues with understaffing, poor communication, and hygiene, specifically mentioning odors and slow response times for call buttons. Families considering this facility should weigh the positive reports of dedicated care against the serious allegations of neglect and lack of oversight.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and caring nursing staff
- Clean, well-maintained facility environment
- Effective physical therapy services
- Engaging activities and events
Concerns
- Chronic understaffing leading to neglect (mentioned by 4 reviewers)
- Poor communication and lack of responsiveness (mentioned by 3 reviewers)
- Sanitation issues and unpleasant odors (mentioned by 3 reviewers)
- Slow response times to call buttons (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 62 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about the friendliness of your nursing staff; how do you ensure that this level of personal care remains consistent during busy shifts?
- 2What specific steps is the facility taking to address recent feedback regarding communication and ensuring families stay updated on their loved one's care?
- 3With the recent focus on facility maintenance, what protocols are in place to ensure all resident areas remain fresh and impeccably clean?
- 4Could you tell us more about the types of engaging activities and social events available to help residents stay connected with the community?
- 5How does the nursing team manage call button responses to ensure that residents receive timely assistance, especially during the night?
- 6In the event of a medical emergency after hours, what is the specific process for coordinating between the on-site staff and physicians?
Personalized based on this facility's data
Key Review Excerpts
“Mom had Alzheimer’s and is in the memory care unit. They always communicate with us whenever there is an issue. They know how dementia patients are and how to handle them.”
“My husband was sent here post covid... he fell out of bed ( a cot more like it) there were no rails to keep him from falling out of the bed , he had a bright yellow wristband on that says FALL RISK mind you.”
“I have been here years ago back then it was horrible but after my uncle was put here I have to say it's very clean no bad orders like a lot of these places because of lack of care for the residents every time I walk in it always smells sooo fresh and clean.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
2
measures
7
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has 38 deficiencies across six surveys, with some families filing complaint reports that triggered additional inspections. The most recurring issues involve care planning and assessments, medication management, and resident rights protections. While all violations show correction dates, problems with care planning and respiratory care have appeared repeatedly across multiple surveys, suggesting potential ongoing challenges in these critical care areas.
Mar 31, 2026Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Jul 25, 2025Routine9
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Mar 5, 2025Complaint1
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Dec 17, 2024Complaint1
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Aug 22, 2024Routine17
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 22, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Federal Penalties
Fine
Mar 29, 2024
$48,731
Fine
Feb 20, 2024
$4,893
Fine
Jan 30, 2024
$14,679
Fine
Jan 8, 2024
$4,893
Fine
Jan 2, 2024
$4,545
Fine
Dec 11, 2023
$4,892
Fine
Nov 20, 2023
$4,634
Fine
Nov 13, 2023
$4,643
Fine
Oct 23, 2023
$13,778
Fine
Aug 7, 2023
$11,620
Ownership & Operations
Who Operates This Facility
Susquehanna Health and Wellness Center
for profit
Ownership & Management
Owners
Snhhc LLC
Owner · Organization
Sar Ft Family Tr
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
58 reviews from families & visitors
Official Website
Visit susquehannahc.com
Medicare data downloads
Original nursing home datasets
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