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Nursing HomeMedicaid Investigative

Susquehanna Health and Wellness Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

745 Old Chickies Hill Road, Columbia, PA 17512173 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.1/5

based on 58 Google reviews

5
4
3
2
1
Susquehanna Health and Wellness Center Nursing Home in Columbia, PA — Street View
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0/ 10
none Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

Above average in PA · Below recommended RN staffing · $132,901 in fines

Source: Medicare data

What this means for your family

This facility has a dedicated team that receives praise for memory care and physical therapy, but the reports of neglect and safety lapses are concerning. Before choosing this facility, we strongly recommend conducting an unannounced visit during evening or weekend hours to observe staffing levels and cleanliness for yourself.

Google Reviews

Google Reviews

58 reviews on Google
Susquehanna Health and Wellness Center receives highly polarized feedback, with many families praising the friendly, attentive staff and cleanliness, while others report severe neglect and safety concerns. Critical reviews frequently cite issues with understaffing, poor communication, and hygiene, specifically mentioning odors and slow response times for call buttons. Families considering this facility should weigh the positive reports of dedicated care against the serious allegations of neglect and lack of oversight.

Quality Themes

Tap a score for details
Food6.0Staff5.0Clean5.0Activities8.0MedsN/AMemory8.0Comms4.0ValueN/A

Strengths

  • Friendly and caring nursing staff
  • Clean, well-maintained facility environment
  • Effective physical therapy services
  • Engaging activities and events

Concerns

  • Chronic understaffing leading to neglect (mentioned by 4 reviewers)
  • Poor communication and lack of responsiveness (mentioned by 3 reviewers)
  • Sanitation issues and unpleasant odors (mentioned by 3 reviewers)
  • Slow response times to call buttons (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2343.02022(1)2.72023(3)5.02024(1)3.92025(24)4.32026(33)

Distribution · 62 analyzed

5
40
4
8
3
1
2
3
1
10

How They Respond to Reviews

23%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1We've heard wonderful things about the friendliness of your nursing staff; how do you ensure that this level of personal care remains consistent during busy shifts?
  • 2What specific steps is the facility taking to address recent feedback regarding communication and ensuring families stay updated on their loved one's care?
  • 3With the recent focus on facility maintenance, what protocols are in place to ensure all resident areas remain fresh and impeccably clean?
  • 4Could you tell us more about the types of engaging activities and social events available to help residents stay connected with the community?
  • 5How does the nursing team manage call button responses to ensure that residents receive timely assistance, especially during the night?
  • 6In the event of a medical emergency after hours, what is the specific process for coordinating between the on-site staff and physicians?

Personalized based on this facility's data


Key Review Excerpts

Mom had Alzheimer’s and is in the memory care unit. They always communicate with us whenever there is an issue. They know how dementia patients are and how to handle them.

Memory care family member · 2025★★★★

My husband was sent here post covid... he fell out of bed ( a cot more like it) there were no rails to keep him from falling out of the bed , he had a bright yellow wristband on that says FALL RISK mind you.

Long-term resident's family · 2025☆☆☆☆

I have been here years ago back then it was horrible but after my uncle was put here I have to say it's very clean no bad orders like a lot of these places because of lack of care for the residents every time I walk in it always smells sooo fresh and clean.

Long-term resident's family · 2025★★★★★
Source: 58 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.43hrs
58%
Registered nurses for medical care
Total Nursing
3.17hrs
77%
All nurses + aides combined
Staff Turnover
48%
Lower is better (< 30% = good)
RN Turnover
22%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

8

measures

Worse Than Avg

2

measures

Mixed Results

7

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.4%
Better than Avg
Here
1.4%
US
12.1%
PA
8.3%
Lancaster
4.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility25.8%
Worse than Avg
Here
25.8%
US
15.5%
PA
17.7%
Lancaster
18.5%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility25.0%
Mixed vs Avgs
Here
25.0%
US
19.4%
PA
26.0%
Lancaster
27.5%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility15.7%
Mixed vs Avgs
Here
15.7%
US
14.4%
PA
17.5%
Lancaster
20.5%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility91.9%
Worse than Avg
Here
91.9%
US
95.5%
PA
93.5%
Lancaster
94.5%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility90.2%
Mixed vs Avgs
Here
90.2%
US
93.4%
PA
87.1%
Lancaster
91.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility89.0%
Better than Avg
Here
89.0%
US
79.8%
PA
68.7%
Lancaster
75.8%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility70.9%
Mixed vs Avgs
Here
70.9%
US
81.8%
PA
69.2%
Lancaster
76.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.3%
Better than Avg
Here
1.3%
US
1.6%
PA
1.4%
Lancaster
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

8deficiencies
10penalties
Near state avg (10.1)
5 complaint-triggered
$132,901 in fines

This facility has 38 deficiencies across six surveys, with some families filing complaint reports that triggered additional inspections. The most recurring issues involve care planning and assessments, medication management, and resident rights protections. While all violations show correction dates, problems with care planning and respiratory care have appeared repeatedly across multiple surveys, suggesting potential ongoing challenges in these critical care areas.

Mar 31, 2026Complaint
1
0760Actual harm · IsolatedResolved (past non-compliance)

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Jul 25, 2025Routine
9
0006Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct risk assessment and an All-Hazards approach.

0730Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0725Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0004Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

Mar 5, 2025Complaint
1
0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Dec 17, 2024Complaint
1
0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

Aug 22, 2024Routine
17
0623Potential for harm · PatternCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0641Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0760Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0559Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.

0636Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0638Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assure that each resident’s assessment is updated at least once every 3 months.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Aug 22, 2024Complaint
1
0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Federal Penalties

Fine

Mar 29, 2024

$48,731

Fine

Feb 20, 2024

$4,893

Fine

Jan 30, 2024

$14,679

Fine

Jan 8, 2024

$4,893

Fine

Jan 2, 2024

$4,545

Fine

Dec 11, 2023

$4,892

Fine

Nov 20, 2023

$4,634

Fine

Nov 13, 2023

$4,643

Fine

Oct 23, 2023

$13,778

Fine

Aug 7, 2023

$11,620

Ownership & Operations

Who Operates This Facility

Owner / Operator

Susquehanna Health and Wellness Center

Organization Type

for profit

Ownership & Management

Owners

Snhhc LLC

Owner · Organization

100%

Sar Ft Family Tr

Owner (parent company) · Organization

100%

Key personnel

Atwood, MarkManagerMandel, AvitalManagerAtwood, MarkAdp of the Snf
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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