Elizabethtown Personal Care
Families consistently rate this highly — reviewers highlight warm and welcoming staff. Schedule a visit to confirm the fit.
based on 80 Google reviews
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What this means for your family
This facility is highly regarded for its cleanliness and the kindness of its rehabilitation team. However, because of a recent severe report regarding call bell neglect and dietary errors, families should specifically ask how the facility monitors response times and ensures dietary restrictions are strictly followed.
Google Reviews
Google Reviews
80 reviews on Google“Families can expect a warm, welcoming environment with a staff that is frequently praised for being kind, attentive, and professional. While many reviewers highlight excellent rehabilitation services and a clean facility, there is a critical report of severe neglect regarding call bell response times and dietary restrictions.”
Quality Themes
Tap a score for detailsStrengths
- Warm and welcoming staff
- Clean and well-maintained facility
- Effective rehabilitation and physical therapy
- Friendly and professional administration
Concerns
- Staffing shortages affecting resident needs (mentioned by 2 reviewers)
- Failure to respond to call bells and basic care needs
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed how much people appreciate the warm and welcoming atmosphere here; how does the administration work to maintain that friendly culture among the staff?
- 2With the facility being such a cozy, intimate size, how do you ensure that every resident's call bell is answered promptly, even during busy shifts?
- 3Could you tell me a bit about the daily dining experience and how much input residents have regarding the meal menus?
- 4Since the facility is so well-maintained and clean, what is your routine for ensuring the common areas stay comfortable for residents?
- 5How does the team coordinate with the physical therapy staff to help residents stay active and work on their rehabilitation goals?
- 6What is the protocol for handling medical emergencies or sudden changes in health during the overnight hours?
Personalized based on this facility's data
Key Review Excerpts
“The staff is kind, attentive, and truly cares about the well-being of the residents. The facility is always clean, well-maintained, and has a warm, home-like atmosphere.”
“The therapists are very caring and worked daily through all the physical issues with getting back on her feet again.”
“The staff gave her dully salted food, and when I went home she rang the call bell for two hours....NO ONE CAME TO ASSIST HER.”
State Inspection History
State Inspections
Source: PA State Licensing Agency
Key Findings
Between 2023 and 2026, Elizabethtown Personal Care underwent seven inspections, resulting in 18 documented violations. Findings included issues regarding safety equipment, missing medical supplies, improper labeling of chemicals, and incomplete staff background checks.
Jan 21, 2026Routine
A resident's annual medical evaluation was not signed and dated by a physician, physician's assistant, or certified registered nurse practitioner.
The facility failed to have a resident evaluated by a physician following changes in their medical condition, including increased mobility needs and use of oxygen.
The resident's assessment was not updated to reflect significant changes in mobility and assistance required for activities of daily living.
Aug 12, 2025Routine
The facility failed to report a resident death to the Department within the required 24-hour timeframe.
The facility failed to maintain bathrooms and resident areas in a clean and sanitary condition, noting black spots, feces, and urine in various locations.
Interior surfaces including floors, walls, and ceilings were not in good repair, featuring missing tiles, buckling laminate, and water stains.
Dec 10, 2024Routine
The home failed to report an incident to the Department within 24 hours after a resident with a known allergy was served a food item that caused an allergic reaction and required emergency room treatment.
Sep 11, 2024Routine
A resident's most recent medical evaluation and DME were found in the PCP folder waiting to be completed.
A cup filled with cigarette butts was observed on the front porch, which is a designated non-smoking area.
Unlocked and unattended medications, including 0.5oz bottles and eye drops, were found accessible on a resident's nightstand.
Apr 2, 2024Routine
The home's most current licensing summary dated 11/15/2023 was not posted in a conspicuous and public place.
Jul 13, 2023Routine
The Chapter 2600 regulation book was not posted in a conspicuous and public place.
Criminal background checks for several staff members were requested after their hire dates.
An unlabeled bottle of heavy-duty stripper, identified as a skin corrosive, was found in a maintenance room.
Mar 22, 2023Routine
Resident #1 had uncovered and unsecured enabler bars on the bed, posing an entrapment risk.
Emergency telephone numbers for the nearest hospital and fire department were not posted by telephones in several rooms.
The first aid kit in the 2nd floor med room was missing a thermometer and adhesive bandages.
Bedroom #26, which is occupied by two residents, only had one chair provided.
Ownership & Operations
Who Operates This Facility
Et 141 Operations LLC
for profit
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
80 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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