Johnstown Pointe Nursing & Rehabilitation Center
Strong Medicare quality ratings; families often praise modern, clean, and well-maintained facility. Still worth an in-person visit.
based on 48 Google reviews
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What this means for your family
Johnstown Pointe offers a beautiful, modern environment with strong activity programs and a highly regarded dining service. However, because multiple families have noted issues with call-button response times and staffing consistency, we recommend visiting during a weekend or evening shift to observe staffing levels firsthand before making a decision.
Google Reviews
Google Reviews
48 reviews on Google“Johnstown Pointe is a modern, aesthetically pleasing facility that many families praise for its cleanliness and attentive, professional staff. While many reviewers report excellent care and a welcoming environment, a minority of families have raised concerns regarding inconsistent staffing levels, slow response times to call buttons, and communication gaps during transitions of care.”
Quality Themes
Tap a score for detailsStrengths
- Modern, clean, and well-maintained facility
- Warm and professional nursing and administrative staff
- Engaging activities and events for residents
- High-quality food and dining experience
Concerns
- Understaffing leading to slow response times (mentioned by 3 reviewers)
- Communication gaps between staff and family (mentioned by 2 reviewers)
- Staff turnover and internal workplace drama (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 51 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that the facility is quite modern and well-maintained, how do you ensure that the same high standard of cleanliness is consistently balanced with the current staffing levels?
- 2With the current staffing rating being lower than other areas, what specific protocols do you have in place to ensure that residents receive timely assistance when they use their call lights?
- 3I noticed the facility hosts a variety of engaging activities; could you walk me through a typical weekly schedule and how you encourage residents to participate?
- 4How do you proactively keep families updated on their loved one's care, and what is the best way to ensure consistent communication between the nursing team and us?
- 5Since there have been some mentions of staff turnover, how do you foster a stable and supportive environment for your caregivers so that our family member can build consistent, long-term relationships with their primary staff?
- 6In the event of a medical emergency, what is your specific process for stabilizing a resident and how quickly can we expect to be notified as a family?
Personalized based on this facility's data
Key Review Excerpts
“Today at an activity a patient had a emergency health issue and within seconds there were nurses around her taking care of her, EMT’s were there minutes later, it happened so fast , I was so impressed at the facilities response time !”
“With early onset dementia times can be very difficult... but the attention, care and love she receives at Johnstown Pointe has been remarkable!!”
“The food may look decent, but by the time my mother got each meal, it was cold. Took sometimes 30-45 min. For someone to answer the bedside call button at times.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
1
measures
5
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has 11 deficiencies across 2 surveys with no complaint-triggered issues, suggesting problems were identified through routine inspections rather than family concerns. The most recurring issues involve building safety (emergency lighting, electrical systems), daily care assistance, and infection control. All deficiencies have correction dates from the provider, though a recent January 2025 survey found new issues with resident rights, nutrition, and safety systems, indicating some problems may persist or reoccur.
Jan 2, 2025Routine6
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 16, 2023Routine5
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Ownership & Operations
Who Operates This Facility
Johnstown Pointe Nursing & Rehabilitation Center
for profit
Chain Affiliation
Foundations Health Solutions
63 facilities nationwide
Chain avg rating: 4.0/5 · Rank 14 of 60 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
48 reviews from families & visitors
Official Website
Visit johnstown-pointe.net
Medicare data downloads
Original nursing home datasets
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