Johns Island Post Acute, LLC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 105 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (5 vs median 3)
Below average in SC · Below recommended RN staffing · Below chain average · $15,646 in fines
What this means for your family
This facility has a highly regarded rehabilitation team that has helped many patients regain mobility, but the reports of inconsistent care and neglect are serious. If you choose this facility, ensure you have a plan for frequent, unannounced visits to monitor your loved one's hygiene, nutrition, and hydration, as these are the most frequently cited concerns.
Google Reviews
Google Reviews
105 reviews on Google“Johns Island Post Acute receives highly polarized feedback, with many families praising the rehabilitation therapy team and specific staff members for their kindness and dedication. However, there are recurring, serious reports of neglect, poor hygiene, inadequate staffing, and communication failures that have left some families deeply distressed. While some visitors report a clean and pleasant environment, others describe the facility as dirty, malodorous, and understaffed.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy teams
- Specific staff members noted for kindness and attentiveness
- Helpful and responsive admissions and administrative staff
- Pet-friendly policies and outdoor access
Concerns
- Neglect and poor patient hygiene (mentioned by 7 reviewers)
- Slow or non-existent response to call lights (mentioned by 4 reviewers)
- Poor communication with families (mentioned by 5 reviewers)
- Unsanitary facility conditions and odors (mentioned by 5 reviewers)
- Inadequate nutrition or assistance with feeding (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 108 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed your therapy team receives great feedback; how do you ensure that same level of dedicated attention translates into daily nursing care and hygiene assistance?
- 2Could you walk me through your current process for responding to call lights and how you ensure residents receive timely help when they need it?
- 3Given that you are a pet-friendly facility, what are the opportunities for residents to enjoy the outdoor spaces and interact with visiting animals?
- 4What steps are currently being taken to improve the consistency of facility cleanliness and address concerns regarding odors in common areas?
- 5How do you keep families updated on their loved one's health status, and what is the best way for us to stay in regular contact with the nursing team?
- 6What is your process for monitoring nutritional intake during mealtimes to ensure residents are getting the assistance and support they need?
Personalized based on this facility's data
Key Review Excerpts
“The P.T staff has gotten me to move my legs and arms again. I'm able to walk with some assistance...my memories are coming around”
“The staff is always friendly and helpful. The building smells bad all the time and is grungy and dirty. The food is barely adequate. They lose patients clothes until you demand they find them”
“My mother was there 5 days. Now she is in the hospital for dehydration and malnourished. She needed help to be fed after her stroke. They were supposed to feed her”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
6
measures
3
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with families filing complaints that triggered investigations, including recent issues with resident abuse protection and accident prevention. The most recurring problems involve care planning and assessments, accident hazards, and medication management. While all deficiencies show correction dates, the facility has had issues across multiple surveys from 2021 to 2024, suggesting ongoing challenges with maintaining consistent care standards.
Feb 25, 2026Routine6
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Have horizontal exits used in accordance with safety requirements.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Oct 23, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Oct 4, 2024Routine5
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Smoke Deficiencies
Provide properly protected cooking facilities.
Oct 4, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Dec 14, 2022Routine6
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Emergency Preparedness Deficiencies
Develop Emergency Preparedness policies and procedures.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Federal Penalties
Fine
Oct 4, 2024
$7,823
Fine
Oct 4, 2024
$7,823
Ownership & Operations
Who Operates This Facility
Johns Island Post Acute, LLC
for profit
Chain Affiliation
Pacs Group
280 facilities nationwide
Chain avg rating: 2.9/5 · Rank 159 of 260
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
105 reviews from families & visitors
Official Website
Visit johnsislandpa.com
Medicare data downloads
Original nursing home datasets
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