Jefferson Nursing and Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 71 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (9 vs median 8.0)
- High staff turnover (60%)
Bottom 25% in Texas · Critically understaffed (RN) · Worst in WELLSENTIAL HEALTH chain · $194,652 in fines · Abuse citation
What this means for your family
This facility is an excellent choice for patients requiring intensive physical therapy or rehabilitation, as the therapy department is a standout strength. However, families must remain vigilant regarding medication management and nursing responsiveness, as some reviewers have reported serious lapses in care and communication.
Google Reviews
Google Reviews
71 reviews on Google“Families considering Jefferson Nursing and Rehabilitation Center will find a facility highly praised for its exceptional physical therapy and rehabilitation programs. While many reviewers celebrate the warm, family-like treatment from nursing and CNA staff, there are serious, critical allegations regarding medical neglect and patient safety that must be addressed. The facility's atmosphere is generally described as clean and welcoming, though some recent feedback highlights concerns regarding administrative communication and hygiene.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical therapy and rehab programs
- Compassionate and attentive nursing staff
- Clean and pleasant-smelling environment
- Welcoming and professional admissions process
Concerns
- Serious allegations of medical neglect and patient safety failures (mentioned by 2 reviewers)
- Inconsistent hygiene and cleanliness in certain areas (mentioned by 2 reviewers)
- Poor communication regarding resident care and orientation (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 77 analyzed
How They Respond to Reviews
The owner provides personalized responses that frequently acknowledge specific staff members and details mentioned in the reviews. While many responses use a consistent warm tone and closing, they actively mirror the reviewer's specific praise.
Questions for Your Tour
- 1I noticed your team is very responsive to feedback from families; how do you typically communicate updates regarding changes in a resident's daily care plan?
- 2We've heard wonderful things about your physical therapy and rehab programs; could you tell us more about how those are integrated into a resident's daily routine?
- 3What specific protocols are in place to ensure medication management is handled accurately and consistently for every resident?
- 4How does the nursing staff ensure that all residents' hygiene and personal care needs are met consistently throughout the day and night?
- 5Could you describe the dining experience, specifically how mealtime is structured and how you address different dietary preferences?
- 6What is the process for notifying family members immediately in the event of a medical emergency or a sudden change in health status?
Personalized based on this facility's data
Key Review Excerpts
“My mother was a resident of this facility for a couple of months and I was very impressed by Nurse Cheryl and Nurse Shana who did an exceptional job caring for my mother, as well as Sam in the physical therapy dept.”
“The Rehab team is amazing. My mother in law was here for Rehab. She successfully completed the program before returning to community.”
“My husband of 33 years went to this place after having hip replacement surgery. He wasn't there for 6 hours before he started to have problems they ignored him and left him to die all alone”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
1
measures
3
measures
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has significant concerns with 11 complaint-triggered deficiencies out of 27 total violations, indicating families have repeatedly reported problems. The most recurring issues involve resident care planning and assessment, protection from abuse and neglect, and medication management. Recent complaints in 2025 involved serious abuse/neglect violations and safety hazards, while medication labeling and resident notification problems triggered earlier complaints. Though the facility reports correcting all violations, the pattern of family complaints about fundamental care and safety issues warrants careful evaluation during any visit.
Jul 31, 2025Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
May 17, 2025Complaint4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
May 30, 2024Routine5
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Environmental Deficiencies
Have policies on smoking.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Jan 22, 2024Complaint1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Dec 29, 2023Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
May 23, 2023Complaint4
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Federal Penalties
Fine
May 17, 2025
$194,652
Ownership & Operations
Who Operates This Facility
Kirbyville I Enterprises, LLC
for profit
REGENCY IHS OF JEFFERSON, LLC
AMY ELIZABETH FONTENOT
Chain Affiliation
Wellsential Health
68 facilities nationwide
Chain avg rating: 2.8/5 · Rank 64 of 67 (Worst)
Ownership & Management
Owners
Liberty County Hospital District no. 1
Owner · Organization
Regency Ihs of Jefferson LLC
Owner · Organization
Csv Rhea Management Holdco, LLC
Owner (parent company) · Organization
Dwd TX Holdings LLC
Owner (parent company) · Organization
Jack and Nancy Dwyer Workforce Development Center INC
Owner (parent company) · Organization
Reg Hg Opco 1, LLC
Owner (parent company) · Organization
Reg Hg Opco LLC
Owner (parent company) · Organization
Reg Operator Holdco LLC
Owner (parent company) · Organization
Regency Texas Holdings LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
71 reviews from families & visitors
Official Website
Visit wellsentialhealth.org
Medicare data downloads
Original nursing home datasets
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